Service design thinking
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Rescooped by Marc-Andre Berclaz from DESIGN THINKING | methods & tools
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The Principles of Service Design Thinking - Building Better Services

Service design is all about taking a service and making it meet the user’s and customer’s needs for that service. It can be used to improve an existing service or to create a new service from scratch. In order to adapt to service design, a UX designer will need to understand the basic principles of service design thinking and be able to focus on them when creating services.The principles here are drawn from the design ethos of Design4Services, the organization that is committed to developin

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Rescooped by Marc-Andre Berclaz from DESIGN THINKING | methods & tools
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What's the Secret to a Perfect Customer Journey Map?

What's the Secret to a Perfect Customer Journey Map? | Service design thinking | Scoop.it
A Customer Journey Map is essential for businesses to understand how the customers interact with them throughout their buyer's journey.

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Rescooped by Marc-Andre Berclaz from DESIGN THINKING | methods & tools
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IBM Design Thinking Field Guide - Download

IBM Design Thinking Field Guide - Download | Service design thinking | Scoop.it
Bluemix Blog provides news, announcements and how-tos about the many services on the IBM Bluemix cloud platform, including IBM Watson, data analytics, and Cloudant.

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Rescooped by Marc-Andre Berclaz from DESIGN THINKING | methods & tools
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Why We All Need Design Thinking

Why We All Need Design Thinking | Service design thinking | Scoop.it

Rather than being a creative activity, problem-solving sessions for many businesses are nothing more than an exercise in analytics.


Via Eric_Determined / Eric Silverstein, Rosário Durão, Fred Zimny, Antonios Bouris, Michael Sabah
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AcrobaticDesigns's curator insight, July 26, 12:35 AM
#DesignThinking: here creativity takes over problem solving, leads to innovation which could benefit customer in the long run.
Lee-ann Dias's curator insight, August 11, 7:47 AM
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Rescooped by Marc-Andre Berclaz from DESIGN THINKING | methods & tools
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There’s no innovation agenda without design thinking

There’s no innovation agenda without design thinking | Service design thinking | Scoop.it

It anticipates our needs, creates our experiences and tips the scales in a competitive global landscape. Never have design thinking, design practice and creative skills been as important to Canada’s future as they are now. Today, competitive success is determined by the ability to understand human needs and desires and to deliver richly imagined ways of addressing them. Many organizations recognize the importance of innovation, but they don’t know how to achieve it. The answer is design.


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Rescooped by Marc-Andre Berclaz from DESIGN THINKING | methods & tools
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Design thinking Methods

A summarized presentation from the book: Design Thinking; BUSINESS INNOVATION

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Rescooped by Marc-Andre Berclaz from DESIGN THINKING | methods & tools
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TOOLKIT: Design Thinking for Libraries / IDEO

TOOLKIT: Design Thinking for Libraries / IDEO | Service design thinking | Scoop.it

DESIGN THINKING FOR LIBRARIES

A TOOLKIT FOR PATRON-CENTERED DESIGN
Design Thinking for Libraries is an approach to improving your library through creativeproblem solving.

This toolkit guides you through Design Thinking so you can start coming up with solutions to everyday challenges within the library. Design thinking, or human-centered design, is all about starting with people — the users that visit your library. At IDEO, we’ve been using similar methods to envision new products, services, spaces, and experiences that bring them to life. We created this toolkit specifically for the library setting, and we’re looking forward to seeing how you might create impact by seeing your work through a fresh perspective: the design thinking lens!


Via Paris Est d.school - Bibliothèque de l'Ecole des Ponts ParisTech, Michael Sabah
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Rescooped by Marc-Andre Berclaz from ICT
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The Tech Sherpa Blog: Design Thinking and Visible Thinking and iPads

The Tech Sherpa Blog: Design Thinking and Visible Thinking and iPads | Service design thinking | Scoop.it
RT @drmcgettigan: Making Thinking Visible on iPads! http://t.co/TrQbMtI51P #ipaded #ipadchat #isedchat #adechat @ProjectZeroHGSE #edchat

Via Lucy Gray, juandoming, Suvi Salo
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Designing with Customer Journey Mapping by DesignThinkers Group

The Customer Journey Mapping methodology will help businesses in the service industry unleash collaborative creativity and come up with innovative new service concepts.
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perso

perso | Service design thinking | Scoop.it
What design thinking is? #albertobokos
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Design Thinking, Service Design and Innovation Frameworks, Methodologies and Artifacts

Design Thinking, Service Design and Innovation Frameworks, Methodologies and Artifacts | Service design thinking | Scoop.it
Design Thinking starts with a need and ends with an idea for a product or service. http://blog.moebio.org/2013/04/02/design-thinking-the-innovations-engine/
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Rescooped by Marc-Andre Berclaz from DESIGN THINKING | methods & tools
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Design thinking + design doing - A STUDY OF CREATIVE PRACTICE IN DESIGN STUDIOS

Design thinking + design doing - A STUDY OF CREATIVE PRACTICE IN DESIGN STUDIOS | Service design thinking | Scoop.it
What does it mean to be a designer today? Find out more about the Design Thinking and Design Doing research study.

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Why is design thinking suddenly so important?

Why is design thinking suddenly so important? | Service design thinking | Scoop.it
Design thinking is one of the year's buzzphrases.

Via Christian Bartosik, Michael Sabah
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Rescooped by Marc-Andre Berclaz from DESIGN THINKING | methods & tools
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Customer journey mapping an assortment of case study's and templates

Customer journey mapping an assortment of case study's and templates. How to start with customer journey mapping.

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Rescooped by Marc-Andre Berclaz from DESIGN THINKING | methods & tools
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Design due diligence

At the HealthTech Summit 2016 in Lausanne, I shared a framework for evaluating investments based on design criteria, applied to the opportunity, product, and c…

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Rescooped by Marc-Andre Berclaz from DESIGN THINKING | methods & tools
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WOW!! Over 700+ Entrepreneur Tools

Collection of tools & resources for startups & entrepreneurs. Emphasis is on already released tools requiring no coding, cheap / free / have free plan, or otherwise worthwhile for bootstrapping startups. Initially made for entrepreneurship students @ University of Calgary. Featured on ProductHunt.

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Michael Sabah's curator insight, February 2, 2:09 PM

Great compilation of free and cheap tools for design thinking and innovation!

Rescooped by Marc-Andre Berclaz from DESIGN THINKING | methods & tools
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Top 10 Design Thinking FAQs

Top 10 Design Thinking FAQs | Service design thinking | Scoop.it
Design thinking and Sliced Bread go back about 14 years. But, for the last five, I’ve been teaching design thinking at the Stanford d.school and more recently, in the Computer Science department. T...

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Rescooped by Marc-Andre Berclaz from Designing service
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Mapping Scenarios for Lean Service Design

Mapping Scenarios for Lean Service Design | Service design thinking | Scoop.it
I have moved away from the typical Customer Journey and Service Maps so popular in most Service Design and Design Thinking circles. I think in presentations a linear flow is much easy to understand and draw out in a workshop.

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Innovation Methods Mapping

This is a preview version of the Innovation Methods Mapping Book. Copyright OPEN Innovation Consortium & Humantific. This book will soon be published.
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Adaptive path's guide to experience mapping

An experience map is a strategic tool for capturing and presenting key insights into the complex customer interactions that occur across experiences with a product, service, or ecosystem.
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Complete Design Thinking Guide for Successful Professionals

In this book you will: • Understand key characteristics of design thinking • Understand the 5 action phases of design thinking – Empathize, Define, Ideate, Prototype and Test • Empathize- Understand your customers / users • Define- Define clear project...
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