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Customer Service - A Strategic New Approach - Accenture

Customer Service - A Strategic New Approach - Accenture | Service design in Retail | Scoop.it
Read how a new and differentiated strategic approach to customer service can help build loyalty.

Via Alessio Manca
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Service design in Retail
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IKEA To Build An Entire Neighborhood In London - DesignTAXI.com

IKEA To Build An Entire Neighborhood In London - DesignTAXI.com | Service design in Retail | Scoop.it
IKEA To Build An Entire Neighborhood In London - DesignTAXI.com...
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6 Steps to Brilliant Social Customer Service | The Social Customer

6 Steps to Brilliant Social Customer Service | The Social Customer | Service design in Retail | Scoop.it
Social customer service is a great new opportunity to drive satisfaction, loyalty, and differentiation. Most organizations strive to adopt social media into their contact center, but few get it right.

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Infographic: What Drives Customer Loyalty? | Customer Service in the Cloud

Infographic: What Drives Customer Loyalty? | Customer Service in the Cloud | Service design in Retail | Scoop.it
A great inforgraphic by Clickfox released this week.
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37 % Of Shoppers Were Unable To Use In-Store Apps Because They Had No Internet Access [Headlines] @PSFK

37 % Of Shoppers Were Unable To Use In-Store Apps Because They Had No Internet Access [Headlines] @PSFK | Service design in Retail | Scoop.it
A new survey has reported that the number one reason that customers don't use interactive shopping aids is lack of connectivity.
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Amazing new shopping experience!

Christmas shoppers are getting a treat in Central London as Orange launch their interactive shopping window!
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Can User Experience Be Beautiful? An Analysis Of Navigation In Portfolio Websites | Smashing Magazine

Can User Experience Be Beautiful? An Analysis Of Navigation In Portfolio Websites | Smashing Magazine | Service design in Retail | Scoop.it
When users land on your website, they typically read the content available. Then, the next thing that they will do is to try and familiarize themselves with your website. Most of the time this involves looking for navigation.
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Top 10 business ideas & opportunities for 2012

Top 10 business ideas & opportunities for 2012 | Service design in Retail | Scoop.it
We've selected 10 new business ideas that will provide entrepreneurs with plenty of inspiration in 2012.

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RFID-enabled watch offers contactless MasterCard payments

RFID-enabled watch offers contactless MasterCard payments | Service design in Retail | Scoop.it
Watch2Pay devices include prepaid MasterCard PayPass technology to let consumers pay for purchases with a swipe of their watch anywhere PayPass is accepted.

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Tier10 Marketing - Pinterest for Business: Marketing Your Brand Identity | Tier10Lab

Tier10 Marketing - Pinterest for Business: Marketing Your Brand Identity | Tier10Lab | Service design in Retail | Scoop.it
The social sharing site Pinterest, is now turning heads in the business world because of the potential value it offers advertisers to help promote their brands.
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Why Relationships Matter and ROI Doesn’t | Social Media Today

Why Relationships Matter and ROI Doesn’t | Social Media Today | Service design in Retail | Scoop.it
We live in a society that puts the dollar above the customer.
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A Critical Path for Customer Relevance, Part 1 - Brian Solis

A Critical Path for Customer Relevance, Part 1 - Brian Solis | Service design in Retail | Scoop.it

A key objective for senior executives over the next several years is to use disruptive technology to get closer to customers, to improve relationships, and enhance experiences. It is a considerable move and the result will usher in a new era of adaptive and empathetic business models. However, this is a move that is easier said than done., especially when vision and execution are two sides of different coins. This is a critical path where businesses must not only commit to new technology and goals, but also invest in the methodologies, systems, processes, and people to bring about change from within before it can effectively engage outside.


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Biz: if you don't, customers will use Social and you're out "Homeowner uses social media to cash in"

Biz: if you don't, customers will use Social and you're out "Homeowner uses social media to cash in" | Service design in Retail | Scoop.it
Social media has helped one Melbourne homeowner sell his Northcote property well above its reserve.

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A quarter of a billion iDEAL transactions since its launch

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The One Thing Most Social Media Marketers Forget [Plus Infographic] | Jeffbullas's Blog

The One Thing Most Social Media Marketers Forget [Plus Infographic] | Jeffbullas's Blog | Service design in Retail | Scoop.it
Social media marketing is the shiny new toy and it has been unwrapped and it has us all enthralled and excited.
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Top 10 Customer Experience Facts You Probably Didn't Know About

Top 10 Customer Experience Facts You Probably Didn't Know About | Service design in Retail | Scoop.it
For Customer Experience professionals, vendors, or consultants - here are 10 critical stats you need to know when venturing into your next Customer Experience journey.
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Can Retailers Stop Amazon From Turning Their Stores Into Mere Showrooms? @PSFK

Can Retailers Stop Amazon From Turning Their Stores Into Mere Showrooms? @PSFK | Service design in Retail | Scoop.it
The online retail giant's PriceCheck app is stealing sales from retailers physical stores. Can retailers mitigate this by using digital to drive a higher in-store conversion rate?
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Scan Now Ship Later Goes Mainstream @PSFK

Scan Now Ship Later Goes Mainstream @PSFK | Service design in Retail | Scoop.it
Billboards in US suburbia confirm fast rise of a mobile-retail trend.
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Kooaba’s new Shortcut app wants to kill QR codes in print advertising

Kooaba’s new Shortcut app wants to kill QR codes in print advertising | Service design in Retail | Scoop.it
Swiss image recognition startup Kooaba has expanded and relaunched its flagship app. Whereas previously, Paperboy was a handy way to access online content from thousands of physical ...
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Innovation Is About Arguing, Not Brainstorming. Here’s How To Argue Productively

Innovation Is About Arguing, Not Brainstorming. Here’s How To Argue Productively | Service design in Retail | Scoop.it
Turns out that brainstorming--that go-to approach to generating new ideas since the 1940s--isn’t the golden ticket to innovation after all.
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2011 eCommerce Year in Review

2011 eCommerce Year in Review | Service design in Retail | Scoop.it

From PFSweb, a cool graphic laying out the highlights of 2011 in eCommerce.


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iPhone app uses QR codes to track employee hours

iPhone app uses QR codes to track employee hours | Service design in Retail | Scoop.it
TimeStation is a system that combines code-embossed ID cards with an iPhone app in order to track employees' hours on the job.

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The differences between a logo, an identity, and a brand

The differences between a logo, an identity, and a brand | Service design in Retail | Scoop.it
There’s a lot of misconception when it comes to the differences between a logo, an identity, and a brand. Those in business management, marketing and design may have a decent grasp on the definitions and applications, but how about you?
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70% of companies yet to launch a mobile site: survey

70% of companies yet to launch a mobile site: survey | Service design in Retail | Scoop.it
Despite the rapid growth in popularity of mobile internet use, two-thirds of companies have yet to optimise their websites for mobile. ...

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Customer Service - A Strategic New Approach - Accenture

Customer Service - A Strategic New Approach - Accenture | Service design in Retail | Scoop.it
Read how a new and differentiated strategic approach to customer service can help build loyalty.

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Electronic payment more popular than ever in the Netherlands

Electronic payment more popular than ever in the Netherlands | Service design in Retail | Scoop.it
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