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Service & Interaction Design Thinking
New insights related to Design Thinking, Service Design and UX Design
Curated by Tom Van Looy
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Google And Berg Team Up To Create An Internet Of Things

Google And Berg Team Up To Create An Internet Of Things | Service & Interaction Design Thinking | Scoop.it
Google is ridiculously powerful. The service isn’t just search. It isn’t just maps. It isn’t just your email or spreadsheets.
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How to Use Behavioral Design for Boosting Conversions (Using The Fogg Behavior Model)

How to Use Behavioral Design for Boosting Conversions (Using The Fogg Behavior Model) | Service & Interaction Design Thinking | Scoop.it

Design impacts behavior. If you know how to impact behavior, you can design for behavior. Here’s how to do it.


Via Mario K. Sakata
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Mario K. Sakata's curator insight, January 6, 2013 3:07 AM

Behavior = motivation x ability x trigger.

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The Pursuit of Tappiness | UX Magazine

The Pursuit of Tappiness | UX Magazine | Service & Interaction Design Thinking | Scoop.it

Six Easy Ways to Make Your Website Tablet-Friendly

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A Simple Guide To 4 Complex Learning Theories - Edudemic

A Simple Guide To 4 Complex Learning Theories - Edudemic | Service & Interaction Design Thinking | Scoop.it
Do you know the actual theories of learning? A learning theory is an attempt to describe how people learn, helping us understand this inherently complex process.
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The best interface is no interface | Cooper Journal

The best interface is no interface | Cooper Journal | Service & Interaction Design Thinking | Scoop.it
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An introduction to personas and how to create them - Step Two Designs

An introduction to personas and how to create them - Step Two Designs | Service & Interaction Design Thinking | Scoop.it
Creating personas is an effective way to understand the needs of your users, priortise features and functionality, and direct the design of your intranet or website.
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Three Steps to Critical Thinking

Three Steps to Critical Thinking | Service & Interaction Design Thinking | Scoop.it
Edward Charles Francis Publius de Bono is a bona fide genius. The author, inventor, Rhodes scholar and Nobel prize-nominated economist graduated from college at age 15.

Via Ana Cristina Pratas, Catalina Butnaru
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lingsc's comment, December 1, 2012 12:37 PM
Thanks!
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Creating An Adaptive System To Enhance UX | Smashing UX Design

Creating An Adaptive System To Enhance UX | Smashing UX Design | Service & Interaction Design Thinking | Scoop.it

This article gives ideas on how to design an adaptive system and inspire designers to consider how smart devices and context aware applications can enhance the user experience.


Via Mario K. Sakata
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Maslow’s Hierarchy of Enterprise 2.0 ROI | Spigit

Maslow’s Hierarchy of Enterprise 2.0 ROI | Spigit | Service & Interaction Design Thinking | Scoop.it

You may be familiar with Maslow’s Hierarchy of Needs. It’s a theory Abraham Maslow proposed in 1943, that provides a pecking order of human needs. At the bottom of the pyramid are physiological needs: breathing, food water, etc. The fundamentals needed for basic survival. The needs then climb the pyramid, becoming more intangible as one goes along: safety, love/belonging, esteem, self-actualization.

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How to map and study Customer Journey?

How to map and study Customer Journey? | Service & Interaction Design Thinking | Scoop.it
http://www.servicedesigntools.org/tools/8 Generating and visualising the map is one thing, capturing data and understanding to generate it is another thing.

Via Fred Zimny
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rainwiz :. – Introducing the storygraph

rainwiz :. – Introducing the storygraph | Service & Interaction Design Thinking | Scoop.it
The storygraph is a deliverable I made to visualize the user needs/touchpoint matrix. Then it became a powerful tool, but let's start from the beginning.

Via Mario K. Sakata
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[Article] The UK Government Shows How to Design for Simplicity

[Article] The UK Government Shows How to Design for Simplicity | Service & Interaction Design Thinking | Scoop.it
 The UK government is leading the way in using design to create simpler digital services for its citizens.A 2010 report commissioned by the government made a series of strong recommendations,...

Via Miguel Bello
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Why LEGO® SERIOUS PLAY™ works great for Service Design

Why LEGO® SERIOUS PLAY™ works great for Service Design | Service & Interaction Design Thinking | Scoop.it

Via Miguel Bello
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How to design breakthrough inventions

How to design breakthrough inventions | Service & Interaction Design Thinking | Scoop.it
Global firm IDEO incorporates human behavior into product design -- an innovative approach being taught at Stanford. Charlie Rose profiles the company's founder, David Kelley.
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User Experience is not the same as Marketing | Texavi Blog

User Experience is not the same as Marketing | Texavi Blog | Service & Interaction Design Thinking | Scoop.it
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Fact vs. Fiction: What Usability is Not - UX Booth | UX Booth

Fact vs. Fiction: What Usability is Not - UX Booth | UX Booth | Service & Interaction Design Thinking | Scoop.it
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Gartner Reveals Top Predictions for IT Organizations and Users for 2013 and Beyond

Gartner, Inc. has revealed its top predictions for IT organizations and IT users for 2013 and beyond. Gartner analysts presented their findings during Gartner Symposium/ITxpo, being held here through October 25.
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UX is not UI | Hello Erik - User Experience @Erik_UX

UX is not UI | Hello Erik - User Experience @Erik_UX | Service & Interaction Design Thinking | Scoop.it
UI is what people see and touch. It is what comes to mind when thinking of a product or an experience. But the UI stands on the top of a huge UX mountain. The better the UI works, the bigger the UX beneath.
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Visualizing the customer experience using customer experience journey maps | Designing Change

Visualizing the customer experience using customer experience journey maps | Designing Change | Service & Interaction Design Thinking | Scoop.it
Too often when we think of a customer, our view is filtered through the lens of our job, profession, department, or specialty. Think of how patients are treated in most hospitals.
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Fred Zimny's curator insight, December 16, 2012 8:43 PM

Using a map will not always result in preventing the bias. But is a good starting oint.

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Putting people first » A short film that explores trends in UI, Interaction & Experience Design

Tom Van Looy's insight:

As the role of software is catapulting forward, Interaction Design is seen to be not only increasing in importance dramatically, but also expected to play a leading role in shaping the coming “Internet of things.” Ultimately, when the digital and physical worlds become one, humans along with technology are potentially on the path to becoming a “super organism” capable of influencing and enabling a broad spectrum of new behaviors in the world.

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Fred Zimny's curator insight, December 13, 2012 10:12 AM

their emotions and functional needs

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Clay Shirky on institutions vs. collaboration

Où Clay Shirky parle de l'institution comme obstacle et de la dynamique des différentes formes de collaborations.


Via Karine Sabatier
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Strategic Roadmapping

Strategic Roadmapping | Service & Interaction Design Thinking | Scoop.it

Roadmapping (or route mapping) is widely used for supporting strategy, innovation and change in organisations.

 

The process enables key technical and commercial perspectives to be captured and aligned around a common purpose. Communication is a key benefit, enabled by the visual nature of roadmaps.

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Test Your Value Proposition: Supercharge Lean Startup and CustDev Principles « Business Model Alchemist

Test Your Value Proposition: Supercharge Lean Startup and CustDev Principles « Business Model Alchemist | Service & Interaction Design Thinking | Scoop.it

You’ll learn how you can supercharge the already powerful Lean Startup and Customer Development principles to design, test, and build stuff that customers really want.


Via Mario K. Sakata
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Guest Post: 10 Principles for Service Design | Service Design Programme

Guest Post: 10 Principles for Service Design | Service Design Programme | Service & Interaction Design Thinking | Scoop.it
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[Article] How to recognize Design Thinkers

[Article] How to recognize Design Thinkers | Service & Interaction Design Thinking | Scoop.it
Since R. Martin and others hijacked the term ‘designthinking’, there is an ongoing dispute. Two thought worlds exist and possibly these can be united by laying bare the essential charac...

Via Miguel Bello
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