Service & Interaction Design Thinking
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Service & Interaction Design Thinking
New insights related to Design Thinking, Service Design and UX Design
Curated by Tom Van Looy
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Why UX and CX have to relate to organizational change (EX)

Why UX and CX have to relate to organizational change (EX) | Service & Interaction Design Thinking | Scoop.it

We need to design all the internal tools, mechanisms, reporting, processes, policies etc to be focused on the employee. We need to understand our teammates and employees as well as we understand our user and customers. I call this Employee eXperience (EX).

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Connected Futures | Beyond products and services to platforms

Connected Futures | Beyond products and services to platforms | Service & Interaction Design Thinking | Scoop.it
Connected Futures is a design research & strategy studio. We help craft optimal futures by understanding why people value things and how they use them.
Tom Van Looy's insight:

a platform is “a blueprint for the evolution of a popular software interface or specification”

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Connected Futures | Business Model Canvas as process diagram

Connected Futures | Business Model Canvas as process diagram | Service & Interaction Design Thinking | Scoop.it
Connected Futures is a design research & strategy studio. We help craft optimal futures by understanding why people value things and how they use them.
Tom Van Looy's insight:

The Value Proposition focusses on essential blocks from the Business Model Canvas and gives you lots of handles

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Three Cognitive Traps that Stifle Global Innovation

Three Cognitive Traps that Stifle Global Innovation | Service & Interaction Design Thinking | Scoop.it
Simple tests reveal whether you suffer from them (and you probably do).
Tom Van Looy's insight:

Validate your assumptions on Availability, Confirmation and Variance 

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Fight the dark side of Lean UX with the Experience Canvas

Fight the dark side of Lean UX with the Experience Canvas | Service & Interaction Design Thinking | Scoop.it

The Experience Canvas is a framework for project teams of any size to ensure that the end result – whether it’s a minimum viable product (MVP), a new feature roll-out, even a process or other business initiative – is thorough, considered, user-centred and lean, without compromising on flexibility. The emphasis is on the experience to be achieved by that result; a minimum viable experience (MVE), if you will.

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Alex McCardell's curator insight, October 9, 2013 3:09 AM

Pragmatic, and straight-forward. A good way to start brainstorming on a web project using UX principles as your guiding force.

Joo Yeon Yook's curator insight, October 9, 2013 8:50 AM

Lean UX .

Oliver Durrer's curator insight, April 27, 2015 1:06 PM

Meet the Experience Canvas for Lean UX purposes.

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Making Usability Findings Actionable

Making Usability Findings Actionable | Service & Interaction Design Thinking | Scoop.it

Via Hans
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Hans's curator insight, September 18, 2013 1:11 PM

As a UX:er I try to motivate important design decisions based on user opinions. I do user research, design prototypes and perform test sessions to unveil critical insights. Initially the problem is to plan the design process so it allows the required level of user involvment, then the real challenge is to parcel and communicate all the valuable insights and truly impact the final implementation.

Terry Patterson's curator insight, September 18, 2013 9:20 PM

If you follow the Nielsen Norman Group you know that you will find what you're looking for in terms of best practices in the field. This article describes everything you need to know about usability reports right in the first paragraph. Unfortunately in practice I have seen small teams ignore the reporting step of even informal usability findings. In a way, I am convinced that it depends largely on the team's dynamic and design culture whether or not this step is formal enough to allow a usability practitioner to do his job well. How formal is your team's usability testing process?

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The 3 Future Waves In Design, And How To Ride Them

The 3 Future Waves In Design, And How To Ride Them | Service & Interaction Design Thinking | Scoop.it
Today's designers have to be more than surface decorators writes Mark Rolston. They need to become systems designers.
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Terry Patterson's curator insight, September 23, 2013 3:11 PM

This article highlights what people in the user experience world already know. In short, we have to expect constant change and adapt to the new modes of delivery and user expectations. System design knowledge and confidence is a given for today's movers and shakers in this field, and learning, well, is the only constant. 

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Design Ethnography for Lean Teams


Via Hans
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Hans's curator insight, July 10, 2013 2:45 PM

Lean production is a popular management philosophy that attempts to reduce resources spent on work that will not generate value to the end users. I have a clear mission as a designer that is aligned with most lean principles, that is to make the digital world a better place... for people! But if we want to design for people we must first understand people, so in order to create great user experiences in lean design teams we must starts to do some great ethnography. Here is an inspiring slideshow from TLCLabs that should convince any product manager.

Terry Patterson's comment, July 16, 2013 12:34 AM
Great find, Hannes! The study of HCI never underestimates user research, doesn't matter how lean. It is extremely important to understand why we have to do this. Great designers know they design for others, not for themselves.
gavin melles's curator insight, November 27, 2013 11:01 PM

Why not

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Making the Most of Ethnographic Research | UX Magazine

Making the Most of Ethnographic Research | UX Magazine | Service & Interaction Design Thinking | Scoop.it

Via Hans
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Hans's curator insight, August 7, 2013 1:43 PM

Ethnographic research is an essential phase in the creative process since this is the moment when user needs and wants will set the foundation for crucial design decisions. On the other hand, theory is not always working in practice, so in my opinion the best way to make the most out of ethnography is to make broad studies with many participants and loose requirements as outcome. Because, hopefully this will lead designers in the right direction, but leave space for evolutionary development in an iterative testing phase where actual users have the opportunity to contribute with important input to the decision makers.

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Storytelling in Web Design

Storytelling in Web Design | Service & Interaction Design Thinking | Scoop.it

Via The Digital Rocking Chair
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Martin (Marty) Smith's comment, July 18, 2013 10:55 PM
Great comment Hannes. Marty
Tata Survi's curator insight, August 17, 2013 7:18 PM

Worth trying...

Mike Donahue's curator insight, August 28, 2013 10:05 AM

Had the good fortune to hear Denise present this earlier this year. Glad she put this down in writing because it really needs to be shared.

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5 Unique Social Media and Blogging Tips that Helped Us Reach $1 Million in Revenue

5 Unique Social Media and Blogging Tips that Helped Us Reach $1 Million in Revenue | Service & Interaction Design Thinking | Scoop.it
For this article, I wanted to dig out the lesser known tips and tricks for you to make your blogging and social media strategy work.
Tom Van Looy's insight:

Some useful social media tips

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Embedding service design in a big organisation

Embedding service design in a big organisation | Service & Interaction Design Thinking | Scoop.it
The shift to embedded service design.In the recent Restarting Britain report that I helped put together, we discussed different ways that organisations could bring service design to bear.I’ve exper...
Tom Van Looy's insight:

Not easily done but very forward looking and rewarding to support

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Customer Journey Maps - A 'Quick And Dirty' Technique To Create Them

Customer Journey Maps - A 'Quick And Dirty' Technique To Create Them | Service & Interaction Design Thinking | Scoop.it
Customer Journey Maps illustrate the journey user go through when interacting with a product/service. This article explains a Customer Journey Map technique
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Connected Futures | What does it mean to be human? An argument for cyborg-centred design

Connected Futures | What does it mean to be human? An argument for cyborg-centred design | Service & Interaction Design Thinking | Scoop.it
Connected Futures is a design research & strategy studio. We help craft optimal futures by understanding why people value things and how they use them.
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Can You Invent Something New If Your Words Are Old?

Can You Invent Something New If Your Words Are Old? | Service & Interaction Design Thinking | Scoop.it
Innovators, watch your language.
Tom Van Looy's insight:

What do your words mean ?

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Experimentation beats expertise | disambiguity

Experimentation beats expertise | disambiguity | Service & Interaction Design Thinking | Scoop.it
Tom Van Looy's insight:

Hypothesis, prototype, test, repeat.

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A Case Study — How Your Product Can Benefit From User Feedback | Smashing UX Design

A Case Study — How Your Product Can Benefit From User Feedback | Smashing UX Design | Service & Interaction Design Thinking | Scoop.it
Hyungsoo Kim wanted to design a watch you can touch to tell time. Here's the story of how he brought The Bradley timepiece product from idea to market.
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10 Rules for a Successful Design Thinking Workshop

1. Focus on the human element.

2. Rely on the process.
3. Timeboxing is king.
4. Interdisciplinary teams.

5. Work as a team & be collaborative.

6. Be experimental & be a kid.

7. Failures are allowed.

8. Use the whole space.
9. Build early.

10. Build to think.


Via Len Netti
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Víctor Farré's curator insight, September 18, 2013 5:43 AM

10 reglas para un taller de diseño con éxito (Traducción, libre)

Focaliza en el elemento humano

Confía en el proceso

El ritmo en el tiempo, es el rey

Equipos interdisciplinares

Trabaja como un equipo y colabora

Experimenta y sé como un niño

Los fracasos están permitidos

Utiliza todo el espacio

Construye pronto

Construye para pensar

 

El camino de la inventiva

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10 design concepts every developer should know

10 design concepts every developer should know | Service & Interaction Design Thinking | Scoop.it
Developer Kyle Fiedler introduces ten basic design concepts and practices that each and every developer should know and understand.
    

Via Brian Yanish - MarketingHits.com
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Hans's curator insight, September 15, 2013 12:18 PM

This article delivers some very useful points to consider during every design project. I agree with the author, design is more than what you see at first glance, design satisfies user needs, design supports functional specifications, design builds a strucure that is easy to navigate, design makes information flow smoothly and design evokes emotions. It's all about maintaining the perspective and understanding why the problems need to be solved from the beginning - because someone actually needs it. So don't forget who someone is and what someone wants.

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Is Your Business Poised for the New Digital Customer's Journey?

Is Your Business Poised for the New Digital Customer's Journey? | Service & Interaction Design Thinking | Scoop.it
The sheer proliferation of new online devices and digital consumer channels is pushing leading-edge companies to rethink how they connect with and engage their customers.

Via janlgordon
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Josette Williams's curator insight, July 5, 2013 4:33 PM

This content powerfully points out the massive shift that has happened in marketing today.  Is your company adapting?

Kun Le's curator insight, July 7, 2013 10:58 AM

add your insight...

 

Richard Stadler's curator insight, July 8, 2013 4:33 AM

The purchase process is no longer linear, it is not even predictable. Chaos Theory, here we come...

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HCI: Design Patterns for Social Web Interaction

A presentation about social (Web) interaction in the context of HCI (Human-Computer Interaction), with a focus on specific design patterns & several case studie
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Michael Allenberg's curator insight, July 17, 2013 8:15 AM

A fascinating study!

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The Secret to Building Large Websites: Website Architecture

The Secret to Building Large Websites: Website Architecture | Service & Interaction Design Thinking | Scoop.it
To build big time websites, you need to plan big. This guide provides an 11-step website architecture process you can adapt in your projects.
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Terry Patterson's comment, August 7, 2013 11:49 AM
Great article! I saw my role exactly here and I can relate with most all the activities that must be done when building a large site.
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Would you like service design with that? Presented by Suze Ingram a...

Service design focuses on understanding what customers want, then designing services which meet their needs. Sound familiar? Web designers have focused on user-

Via Alexis Brantes, Fred Zimny
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Alexis Brantes's curator insight, July 31, 2013 5:24 PM

Similarities between designing for online interaction and designing for services

Raquel Oliveira's curator insight, August 1, 2013 8:40 AM

um rapido tour sobre as facilidades que service design proporciona...

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11 great ways to use digital technology in retail stores

11 great ways to use digital technology in retail stores | Service & Interaction Design Thinking | Scoop.it
The use of digital technology in bricks and mortar stores has increased rapidly over the last few years.
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