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Service & Interaction Design Thinking
New insights related to Design Thinking, Service Design and UX Design
Curated by Tom Van Looy
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The Future Of Technology Isn’t Mobile, It’s Contextual

The Future Of Technology Isn’t Mobile, It’s Contextual | Service & Interaction Design Thinking | Scoop.it

Via Hans
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Terry Patterson's curator insight, June 1, 2013 7:54 PM

Absolutely love this emergent idea for the future of technology applications! Ever since we start thinking solely about designing solutions that work in this or that device, we're limiting ourselves. In the same way, when we ignore the context and focus on merely "tasks", we also limit ourselves. Technology is all around us now and in the future it will be so embedded in our lives that we must take into consideration all kinds of user situations outside of end-goal tasks. Very exciting future for tech, in my opinion. And for designers, very interesting and creatively stimulating time! 
Happy designing!  

Michael Allenberg's curator insight, June 2, 2013 7:18 AM

Content is still very important... But Context is king!

Michael Allenberg's comment, June 2, 2013 7:33 AM
Terry, I could not agree with you more!
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The Expanding Role of User Experience Design

The Expanding Role of User Experience Design | Service & Interaction Design Thinking | Scoop.it

UX designers need to have a broad understanding of the industry and deep knowledge of design.


Via Mario K. Sakata
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UX and Agile: A happy marriage | UX Magazine

UX and Agile: A happy marriage | UX Magazine | Service & Interaction Design Thinking | Scoop.it

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Hans's curator insight, April 16, 2013 3:28 PM

In modern software development environments many projects apply an agile approach in order to increase customer satisfaction. Usually this is done by rapid iterations, cross functional teamwork and user involvement. At the same time a modern business development environment requires UX practitioners to align users' needs with project goals and set the stage for satisfying experiences. Obviously, designers and developers must learn how to merge agile and UX methodology into a long lasting loving marriage. Like this article describes it: "something old, something new, something borrowed, something blue, and a silver thruppence in her shoe".

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Design & Thinking Official Trailer

OFFICIAL WEBSITE: http://designthinkingmovie.com OFFICIAL FACEBOOK: http://www.facebook.com/designandthinking "Design & Thinking" is a documentary exploring ...
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Using Mind Maps for UX Design: Part 2 - Research Maps

Using Mind Maps for UX Design: Part 2 - Research Maps | Service & Interaction Design Thinking | Scoop.it
Research maps are mind maps that can help you manage all aspects of user research, from planning, to conducting studies, through analysis and recommendations.
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Strategic User Experience (ConfabUK 2013)

If you get a seat at the strategy table, bring a prototype

Via Mario K. Sakata
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Mario K. Sakata's comment, April 6, 2013 3:10 AM
I agree with Terry, bringing in prototype may bring some misleading thoughts when too early. Depends what you call as Prototype. In my case, I rather bring storyboards to have shared understanding of user's context of use.
Michael Allenberg's comment, April 7, 2013 10:05 AM
Kazumichi, an interactive prototype can take many forms! We practice turning storyboards into click-through prototypes, when applicable, to provide the client a more contextual experience!
Michael Allenberg's comment, April 7, 2013 10:08 AM
And by this, I mean actually making the storyboards themselves digital and stitching them together with appropriate interactive components, contextual to each frame. This is a unique way to stell the story BEFORE beginning the UI prototype!
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Love, Hate, and Empathy: Why We Still Need Personas | UX Magazine

Love, Hate, and Empathy: Why We Still Need Personas | UX Magazine | Service & Interaction Design Thinking | Scoop.it

 It’s time to reengage with empathetic work by making your users real, and letting their real voices be heard.


Via Mario K. Sakata
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The difference between personas and BS personas and how to http://avoidbspersonas.com/

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Adam Savage: How Simple Ideas Lead to Scientific Discoveries

View full lesson on TED-Ed BETA: http://ed.ted.com/lessons/how-simple-ideas-lead-to-scientific-discoveries Adam Savage walks through two spectacular examples...

Via Meryl Jaffe, PhD, NikolaosKourakos, Jimun Gimm, Fred Zimny
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Meryl Jaffe, PhD's comment, January 27, 2013 9:55 PM
Thank you Sandra for the visit and rescoop.
Meryl Jaffe, PhD's comment, January 28, 2013 4:28 PM
Thank you Tom for your visit and rescoop.
Meryl Jaffe, PhD's comment, February 27, 2013 2:36 PM
Thank you Carlos for the visit and rescoop.
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Start Designing Your Life

Start Designing Your Life | Service & Interaction Design Thinking | Scoop.it
Throughout Change by Design, I tried to show that the designer’s skills can be applied to a wide range of problems—and also that these skills are accessible to a far greater range of
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Design Thinking for Retail Banking

Banks that survived the dramatic downturn now have to answer questions about how they’ll differentiate themselves to gain a competitive advantage. Banks that survived the crash were adept at optimisation, but although optimisation may have helped banks avoid insolvency, it’s not a differentiator.

 

How can banks shift from an optimisation-centric approach to one that balances optimisation and innovation?  From experience we’ve found the Design Thinking model is an ideal way to promote innovation.

 

Deutsche Bank for example has already built its own design thinking division to solve complex business problems.

 

Although Design Thinking offers a good way to encourage banks to be more creative and innovative, there’s a more fundamental question that we need to consider. Do banks have the ability and willingness to innovate and evolve?


Via Len Netti
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Google And Berg Team Up To Create An Internet Of Things

Google And Berg Team Up To Create An Internet Of Things | Service & Interaction Design Thinking | Scoop.it
Google is ridiculously powerful. The service isn’t just search. It isn’t just maps. It isn’t just your email or spreadsheets.
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How to Use Behavioral Design for Boosting Conversions (Using The Fogg Behavior Model)

How to Use Behavioral Design for Boosting Conversions (Using The Fogg Behavior Model) | Service & Interaction Design Thinking | Scoop.it

Design impacts behavior. If you know how to impact behavior, you can design for behavior. Here’s how to do it.


Via Mario K. Sakata
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Mario K. Sakata's curator insight, January 6, 2013 6:07 AM

Behavior = motivation x ability x trigger.

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Agile Development and Experience Design

Agile Development and Experience Design | Service & Interaction Design Thinking | Scoop.it

Providing 'Just Enough Design' can make agile software delivery more successful


Via Mario K. Sakata
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Cynthia Tait's curator insight, May 17, 2013 11:13 PM

Agile design - a new buzzy phrase in software development - could it have value in the less fast paced world of curriculum theory and the paradoxically opposite 'real' world of 'lived and living' curriculum....worth a read chaps and ladies.

PowerStory's curator insight, May 19, 2013 2:23 PM

A great article providing practical advice on how to apply agile principles to how you define requirements and ui design.  Worth the read.

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The UX of Minimum Viable Products

What is a Minimum Viable Product? How does it relate to and impact UX practice? And what are some strategies we can apply in designing them. MVPs are, in my vi

Via Mario K. Sakata
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7 Design Principles, Inspired By Zen Wisdom

7 Design Principles, Inspired By Zen Wisdom | Service & Interaction Design Thinking | Scoop.it
One of the best-known photographs of the late Steve Jobs pictures him sitting in the middle of the living room of his Los Altos house, circa 1982. There isn’t much in the room, save an audio system and a Tiffany lamp.
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Learning to See | Information Architects

Learning to See | Information Architects | Service & Interaction Design Thinking | Scoop.it
Learning to design is learning to see, an adventure that gets more and more captivating the further you go. A love letter to my profession… Our mind is not a camera. Seeing is not a passive act. We
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Great article if you're discussing design and its benefits

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Business Model Canvas Explained

A 2 minute overview of the Business Model Canvas, a tool for visionaries, game changers, and challengers. This method from the bestselling management book Bu...
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2 minutes worth watching

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User-centered Design Tools for the Enterprise - UX Booth | UX Booth

User-centered Design Tools for the Enterprise - UX Booth | UX Booth | Service & Interaction Design Thinking | Scoop.it

As consumerization of the enterprise increases, producers areredoubling their efforts to make their notoriously poor user experience a higher priority.


Via Mario K. Sakata
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2013 Tech Trends

Yes, it’s already that transitional time when our current year ends and another begins, and today and tomorrow are quickly changing hands. Rather than look back

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10 Principles for Service Design

Principle 1: Start with needs

Principle 2: Do less

Principle 3: Design with data

Principle 4: Do the hard work to make it simple

Principle 5: Iterate. Then iterate again.

Principle 6: Build for inclusion

Principle 7: Understand context

Principle 8: Build digital services; not websites

Principle 9: Be consistent, not uniform

Principle 10: Make things open: it makes things better

 

“People ignore design that ignores people”.


Via Len Netti
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How to design breakthrough inventions

How to design breakthrough inventions | Service & Interaction Design Thinking | Scoop.it
Global firm IDEO incorporates human behavior into product design -- an innovative approach being taught at Stanford. Charlie Rose profiles the company's founder, David Kelley.
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