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Gartner Reveals Top Predictions for IT Organizations and Users for 2013 and Beyond

Gartner, Inc. has revealed its top predictions for IT organizations and IT users for 2013 and beyond. Gartner analysts presented their findings during Gartner Symposium/ITxpo, being held here through October 25.
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Service & Interaction Design Thinking
New insights related to Design Thinking, Service Design and UX Design
Curated by Tom Van Looy
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Why the modern world is bad for your brain - theguardian

Why the modern world is bad for your brain - theguardian | Service & Interaction Design Thinking | Scoop.it
In an era of email, text messages, Facebook and Twitter, we’re all required to do several things at once. But this constant multitasking is taking its toll. Here neuroscientist Daniel J Levitin explains how our addiction to technology is making us less efficient

Via John Evans
Tom Van Looy's insight:

Scary ! I've always hated the humongeous number of emails except in the really early days at uni. Google's new Inbox is also something that I find eases the pain ...

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jose antonio gabelas's curator insight, January 20, 6:56 AM

añada su visión ...

Michael MacNeil's curator insight, January 20, 3:34 PM

More to worry about?!

Debra Walker's curator insight, January 21, 2:40 PM

Not just another reason to not drive (walk, talk, etc) & text.  Fascinating read, full of information

 

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Explaining Experience Design in a Simple Way

What's the difference between User Experience (UX), Customer Experience (CX) and Service Design? In the following slides you'll find out how I interpret the d…
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Lean Culture and Continuous Improvement Require Enabling Structures

Lean Culture and Continuous Improvement Require Enabling Structures | Service & Interaction Design Thinking | Scoop.it
The structure of the organization should be designed for one purpose: to facilitate, and not interrupt, the flow of the core work process.

Via Mario K. Sakata
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Lisa McCarthy's curator insight, December 14, 2014 7:33 AM

The structure of the organization should be designed for one purpose: to facilitate, and not interrupt, the flow of the core work process.

Tim Rodgers's curator insight, December 14, 2014 10:23 AM

Any change management initiative will similarly fail

Rescooped by Tom Van Looy from UXploration
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Designing for the Future - The Rise of Design

design talk #1 at Orange Labs Tokyo held Sept. 24th 2014.

Via Mario K. Sakata
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Service Design: Internal Processes for Great Customer Experiences - User Experience Magazine

Service Design: Internal Processes for Great Customer Experiences - User Experience Magazine | Service & Interaction Design Thinking | Scoop.it
User Experience Magazine - The Magazine of the User Experience Professionals Association
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The Next UX Revolution: Transforming Stodgy Enterprise Applications Into Engaging Experiences | UX Magazine

The Next UX Revolution: Transforming Stodgy Enterprise Applications Into Engaging Experiences | UX Magazine | Service & Interaction Design Thinking | Scoop.it

As consumer UX underwent a renaissance over the last decade, enterprise software stagnated with a design sensibility from the dial-up era.

Usability—much less beauty—was never a priority for business software. All that mattered was that large and complex applications worked. What’s the point of tweaking and beautifying when basic functionality is challenging enough and all of your competitors are equally sub par?

The point is users. Not yesterday’s users who eventually adapted to whatever complex software product you put in front of them. Those users are retiring. I’m talking about millennial workers who know better than to settle for unwieldy, confusing applications that only make their jobs harder.


Via yannick grenzinger
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Fred Zimny's curator insight, August 23, 2014 10:17 AM

True for profit institutions, but i 'm not quite for non-profit, education and healthcare

Rescooped by Tom Van Looy from A design journey
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The Many Facets of UX Design

The Many Facets of UX Design | Service & Interaction Design Thinking | Scoop.it

Via Hans
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CHI Belgium Hangouts with interesting people : Moritz Stefaner - YouTube

Moritz Stefaner works as a "Truth and Beauty Operator" on the crossroads of data visualization, interface design and information aesthetics. He will walk us ...
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Rescooped by Tom Van Looy from Effective UX Design
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Discovery : UX Apprentice

Discovery : UX Apprentice | Service & Interaction Design Thinking | Scoop.it
Dig deep into the process and logic of user experience during discovery. Solve the big problems, one sketch at a time.

Via Terry Patterson
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Terry Patterson's curator insight, March 22, 2014 9:14 PM

I actually love how simple they make the process look. 

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Why Companies are Not Startups

Why Companies are Not Startups | Service & Interaction Design Thinking | Scoop.it

Companies looking to be innovative face a conundrum: Every policy and procedure that makes them efficient execution machines stifles innovation.

 


Via Mario K. Sakata
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Introduction to Lean Startup & Lean User Experience Design

SlideShare is the world’s largest community for sharing presentations. Discover great content and connect with like-minded individuals.

Via Mario K. Sakata
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willdonovan's curator insight, March 2, 2014 6:22 AM

Techniques Plus!

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The User-Centered Design Process as a Simplicity Engine

Simplicity is not natural. Simplicity changes behavior. Simplicity sells. Making things simple requires dedication, discipline and intelligence. Cultivate simplicity as a capability.


Via Len Netti
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Designing the Organization from #ServiceDesign Perspective

Designing the Organization from #ServiceDesign Perspective | Service & Interaction Design Thinking | Scoop.it
An inside look at 2 User Experiences that constitute the basis of Service

Via Mario K. Sakata
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Rescooped by Tom Van Looy from Designing design thinking driven operations
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How To Create Customer Personas With Actual, Real Life Data

How To Create Customer Personas With Actual, Real Life Data | Service & Interaction Design Thinking | Scoop.it
Tweet Tweet When was the last time you took a long hard look at what makes your customer base tick? Think customer personas – those detailed representations of the different segments of your target audience. Fueled by data driven research that map out the who behind the buying decisions of your products or services, customer(...)

Via Fred Zimny
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Rescooped by Tom Van Looy from UXploration
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CUBI: A User Experience Model for Project Success

CUBI: A User Experience Model for Project Success | Service & Interaction Design Thinking | Scoop.it

We all want to be a part of compelling creative projects—projects that solve business problems and engage users through meaningful and valuable experiences. However, given tight budgets and timelines it's challenging to create genuinely innovative design, identify gaps in the process, and consider the variety of factors for effective user experience.


Via Mario K. Sakata
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UX Maturity Model: From Usable to Delightful

UX Maturity Model: From Usable to Delightful | Service & Interaction Design Thinking | Scoop.it
User Experience Magazine - The Magazine of the User Experience Professionals Association

Via Mario K. Sakata
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Rescooped by Tom Van Looy from New Customer - Passenger Experience
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Is there a Silver Bullet In #Customer #Experience?

Is there a Silver Bullet In #Customer #Experience? | Service & Interaction Design Thinking | Scoop.it

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, September 2, 2014 3:11 PM

Terence shares valuable graphics, and reminds us all that it takes the entire organization to truly deliver across the #customer end-to-end journey.

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Transforming Customer Experience: From Moments to Journeys

Why do companies need to manage the entire customer experience? New analysis reveals that the entire customer journey - the series of interactions with a brand…

Via Mario K. Sakata
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Rescooped by Tom Van Looy from Integrated Brand Communications
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The Evolution of Retail: What Brands Need to Know [Infographic]

The Evolution of Retail: What Brands Need to Know [Infographic] | Service & Interaction Design Thinking | Scoop.it

The retail environment is changing faster than many brands realise. The evolution of retail is developing and brands need to embrace these new trends.

 

Back at the turn-of-the-century (I just love saying that) I was in retail management. Dance music retail to be specific. The stores that I ran pioneered cutting edge dance music and thanks to DJ culture, good old analogue 12” vinyl was actually experiencing sales and usage growth. Oh, how quickly things can change. It was around that same time that iTunes launched and changed the way that we purchase, manage and play our music forever. That was one of the first signs of the evolution of retail.

Fast forward 14 years and that sector of retail has changed so radically that now DJ’s can purchase music live on their smartphone in the middle of a playing a gig. According to data from Baynote the retail industry is forecast to experience more change over the course of the next five years than it has during the past one hundred years. News Corp CTO Tom Quinnrecently told CeBIT attendees that consumers are now innovating faster than businesses. Dynamic brands are capitalising on some emerging retail trends, however businesses that ignore the evolution of retail could be left behind.

In this article you will learn:

How innovative use of digital media can help win businessFive trends that are transforming the retail industryQuick fix digital media solutions to cover the basicsImportant things to know about retail in 2014 with a helpful Infographic


Via Russ Merz, Ph.D.
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Orlando Delgado's curator insight, June 17, 2014 9:15 AM

Retail as a sector needs to adapt to new market forces...

Sue Walsh's curator insight, June 23, 2014 5:32 AM

Another beauty. Make sure you read your way to the info graphic ...

corneja's curator insight, July 6, 2014 2:08 PM

42 % of consumers expect a reply from the brand within an hour! This data has surprised me.  The infographic shows a lot of useful information about retail.

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Next to the Skin Wearable Technology Showcase: Introduction Video - YouTube

In partnership with ETPL, we brought to life The Next to the Skin Technology Showcase. In 8 weeks, we worked with multidisciplinary teams of scientists, engi...
Tom Van Looy's insight:

Great work starting from an 'observation card'

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JAMK University of Applied Sciences Service design toolkit english

The tools presented here are a means for you to analyze your thoughts. By seeking the answers to their questions, you may realize something essential about y...
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Rescooped by Tom Van Looy from DESIGN Thinking Review
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Service Design Toolkit

The tools presented here are a means for you to analyze your thoughts. By seeking the answers to their questions, you may realize something essential about your business, your customers' needs and their value determination process.


Via Len Netti
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Rescooped by Tom Van Looy from UX | IxD | UI
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3 Google’s lessons on How to go from Research to Design Solution | UX Lady

3 Google’s lessons on How to go from Research to Design Solution | UX Lady | Service & Interaction Design Thinking | Scoop.it
blog about user experience by silvana churruca

Via David Ky
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Charlie Keum's curator insight, February 7, 2014 9:35 AM

Google's best practices in research before user experience.

Terry Patterson's comment, February 24, 2014 4:06 PM
It is interesting how many times designers embark into projects because someone is dictating what to do. In my organization this is almost the norm. The sad part of this is that many hours are spent in the wrong designs, and the wrong solutions.
Rescooped by Tom Van Looy from DESIGN Thinking Review
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Design Thinking and the Business Model Canvas

"Design thinking can be described as a discipline that uses the designer’s sensibility and methods to match people’s needs with what is technologically feasible and what a viable business strategy can convert into customer value and market opportunity.” — Tim Brown

 

“A business model described the rationale of how an organisation creates, delivers, and captures value” — Alex Osterwalder


Via Len Netti
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willdonovan's curator insight, March 2, 2014 6:26 AM

Find an edge with these tools #GSJam #GSJ14