Service & Interaction Design Thinking
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Service Design Thinking by Marc Stickdorn & Jakob Schneider

Service Design Thinking by Marc Stickdorn & Jakob Schneider | Service & Interaction Design Thinking | Scoop.it
Presentation (Jakob Schneider & Marc Stickdorn use to frame why we need service design thinking and to explain the basics, process, methods and tools. My point of view: nice primer for a brief ...
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Service & Interaction Design Thinking
New insights related to Design Thinking, Service Design and UX Design
Curated by Tom Van Looy
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A framework for “Employee Centric” Digital Workplace Platform | How to be a leader in #service: #servicedesign and #designthinking

A framework for “Employee Centric” Digital Workplace Platform | How to be a leader in #service: #servicedesign and #designthinking | Service & Interaction Design Thinking | Scoop.it
https://twitter.com/dhinchcliffe/status/801251147730350080
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Proto-journey: A Lean UX Customer Journey Map

Proto-journey: A Lean UX Customer Journey Map | Service & Interaction Design Thinking | Scoop.it
Customer journey maps with the intent of proto-personas In Using Proto-Personas for Executive Alignment, Jeff Gothelf writes: “Proto-personas give an organization a starting point from which to begin evaluating their products and to create some early design hypotheses. They’re also helpful in initiating and reinforcing corporate awareness of the customer’s point of view to ensure it’s included in strategic planning.... Read More →
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Fundamentals of mapping experiences

Fundamentals of mapping experiences | Service & Interaction Design Thinking | Scoop.it
Learn the basics—touchpoints, moments of truth, and jobs to be done—and study examples of successful user experiences.
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System Innovation for Sustainability: Using Systems Thinking and Design Thinking

System Innovation for Sustainability: Using Systems Thinking and Design Thinking | Service & Interaction Design Thinking | Scoop.it
I recently attended a webinar on using systems thinking and design thinking conjointly to address sustainability challenges. The webinar was presented by Peter Coughlan of IDEO and Colleen Ponto of Seattle University. It was great to hear from these forefront thinkers/doers thoughts similar to mine on the potential of using systems thinking and design thinking conjointly. I also…
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Web Experience & The Role of Taxonomy

Web Experience & The Role of Taxonomy | Service & Interaction Design Thinking | Scoop.it

Taxonomy is a complex word for a simple concept: organizing your content by topic, category, or audience. You’ve likely heard the word taxonomy many times and wondered why it’s important and how to go about creating one. Let’s examine the value of a proper taxonomy in web experience management.

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Romain MAZUIR's curator insight, September 29, 2015 3:35 PM

Web Experience & The Role of Taxonomy #H2MWP

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Design methods for developing services

An introduction to servicedesign and a selection ofservice design tools business challenge Design methods for developing services from www.keepingconnected.co.…
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hamidreza's curator insight, May 11, 2015 9:17 AM

http://www.persianplastco.com/Default.aspx?lang=fa&page=203&paggenumber=203

Raquel Oliveira's curator insight, May 20, 2015 4:31 PM

desenho de serviços  com dicas de várias ferramentas que podem apoiar o processo de quem deseja co-criar soluções, em aprendizagem também. #avancee

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The digital customer experience – connecting the dots

The digital customer experience – connecting the dots | Service & Interaction Design Thinking | Scoop.it
An in-depth look at the digital customer experience.
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Nina Lappalainen's curator insight, April 20, 2015 1:11 AM
The digital customer experience – connecting the dots
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User experience design is not what you think

User experience design is not what you think | Service & Interaction Design Thinking | Scoop.it

Great user experiences happen beyond the screen and in the gaps. Gaps between channels, devices and business silos.

Tom Van Looy's insight:

UX lies between the gaps

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Derek Hoiem's curator insight, April 9, 2015 3:50 PM

we must think beyond just a product but how it ties into life.

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10 Principles of Customer Strategy

10 Principles of Customer Strategy | Service & Interaction Design Thinking | Scoop.it
It’s no longer enough to target your chosen customers. To stay ahead, you need to create distinctive value and experiences for them.
Tom Van Looy's insight:
Share your insight
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Let’s not forget: Why #Design is Not Problem Solving + Design Thinking Isn’t Always the Answer

Let’s not forget: Why #Design is Not Problem Solving + Design Thinking Isn’t Always the Answer | Service & Interaction Design Thinking | Scoop.it
The most difficult thing about being a designer seems to be writing the bio of your LinkedIn profile, “about” pages for websites, and cover letters; the process of explaining what you do to anyone is a giant pain in the ass. It’s ironic that the services we tell our client we’re experts in (like branding and clearly communicated messaging) are…
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What I (Un)learned About Design Thinking at the DesignThinkers Bootcamp

What I (Un)learned About Design Thinking at the DesignThinkers Bootcamp | Service & Interaction Design Thinking | Scoop.it
I had the privilege of participating in a one week bootcamp at DesignThinkers Academy last month. The goal of the bootcamp was to guide participants in applying Design Thinking to business via a combination of personal coaching, master classes and Continue reading →
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The Experience Journey: A New Model for Consumer Marketing

TheExperienceJourney:A New Model for Consumer MarketingBy Jack Morton Worldwide
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How users understand new products - Inside Intercom

When you’re building a new product, you need to help customers understand the value your product delivers – fast. But what your product is, and what it does, can mean very different things for different people. Take Snapchat. At one time it’s a photography app,… Read more
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The benefits of using mental models
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Design project planning and process

Design project planning and process | Service & Interaction Design Thinking | Scoop.it
An excerpt from Principles of UX Design, an InVision e-course by Timothy Embretson of Best Buy.
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Customer Experience Is the Future of Design

Customer Experience Is the Future of Design | Service & Interaction Design Thinking | Scoop.it

There was a time when businesses could depend solely on the quality of their products to bring in new business. Success came from a company’s sole focus on delivering a dependable and highly functional product/service to the market.

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The Cognitively Biased Designer

The Cognitively Biased Designer - STARTUPS + WANDERLUST + LIFE HACKING - Medium
As a product designer you constantly have to make decisions about the product. Those decisions can be based on data, fee…
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Digital Trends for 2015 #Infographic

Digital Trends for 2015 #Infographic | Service & Interaction Design Thinking | Scoop.it
Digital Trends for 2015 [Infographic] - infographic Digital Commerce

Via Brian Yanish - MarketingHits.com
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Romain MAZUIR's curator insight, May 16, 2015 5:24 AM

Digital Trends for 2015 #Infographic

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What we mean by meaning: new structural properties of information architecture #ias15

Conference session: What we mean by meaning: new structural properties of information architecture. Presented at The Information Architecture Summit 2015, Minn…
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An Innovative Approach to Customer Experience Design

An Innovative Approach to Customer Experience Design | Service & Interaction Design Thinking | Scoop.it
recognise that the critical success factor in the future will be to put customers first. And to put customer experience delivery front-and-centre within their business. However, to achieve commercially sustainable growth, there’s more to it than just selling a product or service. Here's a fresh, innovative approach to Customer Experience Design.
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CSL's curator insight, April 1, 2015 6:51 PM

Does your company focus on the #CX? See how you can be innovative with your #ServiceDesign.

CIM Academy's curator insight, April 8, 2015 5:46 AM

This article suggests a few helpful tips to help you improve your customer experience.

BD's curator insight, April 9, 2015 4:53 AM

Retail banking would benefit from this approach, if only to explore service design across disciplines. The four elements of a Super-ordinate proposition are:

  1. A valued transactional proposition
  2. Your service design
  3. Your service style
  4. Moments of Truth