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Design for Good from #EuroIA 2012

We are user experience designers; professional innovators creating solutions for real-world problems.


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Service & Interaction Design Thinking
New insights related to Design Thinking, Service Design and UX Design
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Service Design: Internal Processes for Great Customer Experiences - User Experience Magazine

Service Design: Internal Processes for Great Customer Experiences - User Experience Magazine | Service & Interaction Design Thinking | Scoop.it
User Experience Magazine - The Magazine of the User Experience Professionals Association
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The Next UX Revolution: Transforming Stodgy Enterprise Applications Into Engaging Experiences | UX Magazine

The Next UX Revolution: Transforming Stodgy Enterprise Applications Into Engaging Experiences | UX Magazine | Service & Interaction Design Thinking | Scoop.it

As consumer UX underwent a renaissance over the last decade, enterprise software stagnated with a design sensibility from the dial-up era.

Usability—much less beauty—was never a priority for business software. All that mattered was that large and complex applications worked. What’s the point of tweaking and beautifying when basic functionality is challenging enough and all of your competitors are equally sub par?

The point is users. Not yesterday’s users who eventually adapted to whatever complex software product you put in front of them. Those users are retiring. I’m talking about millennial workers who know better than to settle for unwieldy, confusing applications that only make their jobs harder.


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Fred Zimny's curator insight, August 23, 10:17 AM

True for profit institutions, but i 'm not quite for non-profit, education and healthcare

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Visual Facilitation | XPLANE xBlog

Visual Facilitation | XPLANE xBlog | Service & Interaction Design Thinking | Scoop.it
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Visual Facilitation Top Tips

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The Many Facets of UX Design

The Many Facets of UX Design | Service & Interaction Design Thinking | Scoop.it

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CHI Belgium Hangouts with interesting people : Moritz Stefaner - YouTube

Moritz Stefaner works as a "Truth and Beauty Operator" on the crossroads of data visualization, interface design and information aesthetics. He will walk us ...
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Discovery : UX Apprentice

Discovery : UX Apprentice | Service & Interaction Design Thinking | Scoop.it
Dig deep into the process and logic of user experience during discovery. Solve the big problems, one sketch at a time.

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Terry Patterson's curator insight, March 22, 9:14 PM

I actually love how simple they make the process look. 

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Why Companies are Not Startups

Why Companies are Not Startups | Service & Interaction Design Thinking | Scoop.it

Companies looking to be innovative face a conundrum: Every policy and procedure that makes them efficient execution machines stifles innovation.

 


Via Mario K. Sakata
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Introduction to Lean Startup & Lean User Experience Design

SlideShare is the world’s largest community for sharing presentations. Discover great content and connect with like-minded individuals.

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willdonovan's curator insight, March 2, 6:22 AM

Techniques Plus!

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The User-Centered Design Process as a Simplicity Engine

Simplicity is not natural. Simplicity changes behavior. Simplicity sells. Making things simple requires dedication, discipline and intelligence. Cultivate simplicity as a capability.


Via Len Netti
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How to improve UX with service design tools

How to improve UX with service design tools | Service & Interaction Design Thinking | Scoop.it
How can we take the principles of design and stretch them to examine the intangible aspects of UX?

Via Mario K. Sakata
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Benj112358's curator insight, January 13, 3:32 AM

If you are interested about using Service Design tools like Service Blueprint for your IT project, I advice you this article Putting the Customer Back in the Center of SOA with Service Design and User-Centered Design http://publications.hevs.ch/index.php/publications/show/1562

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Infographic: Customer Experience Is More Important Than Advertising | Zendesk

Infographic: Customer Experience Is More Important Than Advertising | Zendesk | Service & Interaction Design Thinking | Scoop.it
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Service Blueprinting

Services are outcomes in which customers do not take ownership of physical elements involved. Services are co-created by service users and service employees. Service blueprints: (i) map the value exchanges and touchpoints, (ii) clarify the interaction between customers and employees, and (iii) reveal how these are supported by backstage activities.


Via Len Netti
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willdonovan's curator insight, February 27, 6:37 AM

It takes a team, however the Service Blueprint can be a very powerful tool for discovering new ideas.


Something to play and discover during the March 7-9 Global Service Jam

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The Ecosystem Behind the Product or Service

The Ecosystem Behind the Product or Service | Service & Interaction Design Thinking | Scoop.it

Every product or service comes in to this world with an abundance of actors, like the relations they have and the conditions they interact within. This ecosystem is a self-sufficient set of elements which are intricately interconnected. These elements can exist by themselves, and yet simultaneously be part of a larger ecosystem, like a tree in the forest. However, our ecosystems are populated with people, which can easily result in chaotic or poorly organized systems plagued by unnecessary bureaucracy.


Via Mario K. Sakata
Tom Van Looy's insight:

Interactions through the Digital, Physical and Emotional channels

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Mike Donahue's curator insight, November 27, 2013 2:16 PM

I like how this speaks to emotions as the foundation, and I'd add the goal, of experience design.

Mike Donahue's curator insight, November 27, 2013 2:17 PM

I like how this speaks to emotions as the foundation, and I'd add the goal, of experience design.

Mario K. Sakata's comment, November 29, 2013 6:22 PM
Agree with Fred.
Rescooped by Tom Van Looy from New Customer - Passenger Experience
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Is there a Silver Bullet In #Customer #Experience?

Is there a Silver Bullet In #Customer #Experience? | Service & Interaction Design Thinking | Scoop.it

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Eric_Determined / Eric Silverstein's curator insight, September 2, 3:11 PM

Terence shares valuable graphics, and reminds us all that it takes the entire organization to truly deliver across the #customer end-to-end journey.

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Transforming Customer Experience: From Moments to Journeys

Why do companies need to manage the entire customer experience? New analysis reveals that the entire customer journey - the series of interactions with a brand…

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The Evolution of Retail: What Brands Need to Know [Infographic]

The Evolution of Retail: What Brands Need to Know [Infographic] | Service & Interaction Design Thinking | Scoop.it

The retail environment is changing faster than many brands realise. The evolution of retail is developing and brands need to embrace these new trends.

 

Back at the turn-of-the-century (I just love saying that) I was in retail management. Dance music retail to be specific. The stores that I ran pioneered cutting edge dance music and thanks to DJ culture, good old analogue 12” vinyl was actually experiencing sales and usage growth. Oh, how quickly things can change. It was around that same time that iTunes launched and changed the way that we purchase, manage and play our music forever. That was one of the first signs of the evolution of retail.

Fast forward 14 years and that sector of retail has changed so radically that now DJ’s can purchase music live on their smartphone in the middle of a playing a gig. According to data from Baynote the retail industry is forecast to experience more change over the course of the next five years than it has during the past one hundred years. News Corp CTO Tom Quinnrecently told CeBIT attendees that consumers are now innovating faster than businesses. Dynamic brands are capitalising on some emerging retail trends, however businesses that ignore the evolution of retail could be left behind.

In this article you will learn:

How innovative use of digital media can help win businessFive trends that are transforming the retail industryQuick fix digital media solutions to cover the basicsImportant things to know about retail in 2014 with a helpful Infographic


Via Russ Merz, Ph.D.
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Orlando Delgado's curator insight, June 17, 9:15 AM

Retail as a sector needs to adapt to new market forces...

Sue Walsh's curator insight, June 23, 5:32 AM

Another beauty. Make sure you read your way to the info graphic ...

corneja's curator insight, July 6, 2:08 PM

42 % of consumers expect a reply from the brand within an hour! This data has surprised me.  The infographic shows a lot of useful information about retail.

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Next to the Skin Wearable Technology Showcase: Introduction Video - YouTube

In partnership with ETPL, we brought to life The Next to the Skin Technology Showcase. In 8 weeks, we worked with multidisciplinary teams of scientists, engi...
Tom Van Looy's insight:

Great work starting from an 'observation card'

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JAMK University of Applied Sciences Service design toolkit english

The tools presented here are a means for you to analyze your thoughts. By seeking the answers to their questions, you may realize something essential about y...
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Service Design Toolkit

The tools presented here are a means for you to analyze your thoughts. By seeking the answers to their questions, you may realize something essential about your business, your customers' needs and their value determination process.


Via Len Netti
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Rescooped by Tom Van Looy from UX | IxD | UI
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3 Google’s lessons on How to go from Research to Design Solution | UX Lady

3 Google’s lessons on How to go from Research to Design Solution | UX Lady | Service & Interaction Design Thinking | Scoop.it
blog about user experience by silvana churruca

Via David Ky
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Charlie Keum's curator insight, February 7, 9:35 AM

Google's best practices in research before user experience.

Terry Patterson's comment, February 24, 4:06 PM
It is interesting how many times designers embark into projects because someone is dictating what to do. In my organization this is almost the norm. The sad part of this is that many hours are spent in the wrong designs, and the wrong solutions.
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Design Thinking and the Business Model Canvas

"Design thinking can be described as a discipline that uses the designer’s sensibility and methods to match people’s needs with what is technologically feasible and what a viable business strategy can convert into customer value and market opportunity.” — Tim Brown

 

“A business model described the rationale of how an organisation creates, delivers, and captures value” — Alex Osterwalder


Via Len Netti
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willdonovan's curator insight, March 2, 6:26 AM

Find an edge with these tools #GSJam #GSJ14

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The Dribbblisation of Design - Inside Intercom

The Dribbblisation of Design - Inside Intercom | Service & Interaction Design Thinking | Scoop.it
There are divergent things happening in the product and interaction design community. On one hand, we have some amazing pieces of writing from the likes of Ryan Singer and Julie Zhuo, moving our craft forward.
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The Little Book of IDEO: Values

We wrote this to give you a sense of IDEO’s culture—the ties that bind us together as coworkers and as people.

Via Fred Zimny
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Maria Paula Oliveira's curator insight, January 9, 1:19 PM

Sharing precious insights.

Cheryl Doig's curator insight, January 9, 2:20 PM

IDEO is a top design thinking company. One of the reasons they have remained so is because the understand the importance of culture. Check out this great slideshare of what they value. It's a timely reminder for leaders to review their own personal and organisational values. Are they really being lived?

willdonovan's curator insight, February 27, 6:24 AM

Love a little book of values - that when working in groups brings out a whole new dynamic

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An Overview of Service Design

What is service design? What are the benefits of a service design approach? Why engage in service design now? How does service design compare to other innovation methods? What are service design methods and tools?

 

Key principles of Service design:

(i) aims to create services that are useful, useable, desirable, efficient, and effective. 

(ii) is a human-centred approach that focuses on customer experience and the quality of service encounter as the key value for success. 

(iii) is a holistic approach that considers in an integrated way strategic, system, process, and touch-point design decisions. 

(iv) is a systematic and iterative process that integrates user-oriented, team-based inter- disciplinary approaches and methods in ever-learning cycles 


Via Len Netti
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Beverley - expressherstyle's curator insight, February 17, 5:37 AM

Key points on the definition and uses of service design.  Are there any others?  Please add comments below.

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UX Research | Standardized Usability Questionnaires

UX Research | Standardized Usability Questionnaires | Service & Interaction Design Thinking | Scoop.it
Not enough content on the web encourages UX researchers to use standardized usability questionnaires after each usability test.

Via Mario K. Sakata
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Julien ROLAND (@ Cairnz)'s curator insight, December 2, 2013 8:10 AM

Though I understand the purpose of Standardized Usability Tests and have used them (SUS), I see some limitations in using them IN ADDITION to the actual study's protocol: #1 addressing client -specific issues already requires tradeoffs in terms of issues to explore / questions to ask considering the average duration of individual tests and #2 it is possible to "be inspired"by standardzed tests and make sure these questions / aspects are addressed WITHIN the specific protocol. Of course #2 would not allow for comparability with other studies as the questionnaire is not delivered in a similar way. This is of course a big drawback in innovation research (as in R&D) projects where reference to previous studies / results is key, but how important is that for UX research in the context of customer projects?