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Service & Interaction Design Thinking
New insights related to Design Thinking, Service Design and UX Design
Curated by Tom Van Looy
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The Cognitively Biased Designer

The Cognitively Biased Designer - STARTUPS + WANDERLUST + LIFE HACKING - Medium
As a product designer you constantly have to make decisions about the product. Those decisions can be based on data, fee…

Via Mario K. Sakata
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Digital Trends for 2015 #Infographic

Digital Trends for 2015 #Infographic | Service & Interaction Design Thinking | Scoop.it
Digital Trends for 2015 [Infographic] - infographic Digital Commerce

Via Brian Yanish - MarketingHits.com
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Romain MAZUIR's curator insight, May 16, 5:24 AM

Digital Trends for 2015 #Infographic

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What we mean by meaning: new structural properties of information architecture #ias15

Conference session: What we mean by meaning: new structural properties of information architecture. Presented at The Information Architecture Summit 2015, Minn…

Via Mario K. Sakata
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An Innovative Approach to Customer Experience Design

An Innovative Approach to Customer Experience Design | Service & Interaction Design Thinking | Scoop.it
recognise that the critical success factor in the future will be to put customers first. And to put customer experience delivery front-and-centre within their business. However, to achieve commercially sustainable growth, there’s more to it than just selling a product or service. Here's a fresh, innovative approach to Customer Experience Design.

Via Mario K. Sakata
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CSL's curator insight, April 1, 6:51 PM

Does your company focus on the #CX? See how you can be innovative with your #ServiceDesign.

CIM Academy's curator insight, April 8, 5:46 AM

This article suggests a few helpful tips to help you improve your customer experience.

BD's curator insight, April 9, 4:53 AM

Retail banking would benefit from this approach, if only to explore service design across disciplines. The four elements of a Super-ordinate proposition are:

  1. A valued transactional proposition
  2. Your service design
  3. Your service style
  4. Moments of Truth
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4 Reasons Why Your Business Needs UX Research

4 Reasons Why Your Business Needs UX Research | Service & Interaction Design Thinking | Scoop.it
User experience is one of the most popular terms among designers. But do you know why it is important for your business? Read the benefits of UX research.

Via Mario K. Sakata
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From Page to Stage to Screen: Designing an Omni-Channel Experience

The key to successful transitions across media or channels is to consider how to use each individual medium or channel to best communicate the story.


Via Mario K. Sakata
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A Beginner's Guide to Customer Experience

A Beginner's Guide to Customer Experience | Service & Interaction Design Thinking | Scoop.it
We're often asked to help people who have recently taken on new responsibilities in customer experience (which is commonly abbreviated as CX). Since it's important for anyone in the field to unders...

Via Alama
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Cindy Hairson's curator insight, March 9, 12:53 PM

This article shows how important is the customer for a company, really interesting article! 

Darcy Bevelacqua's curator insight, March 9, 1:12 PM

Strong correlation between customer experience scores and the long term profitability of customers. Read the 6 rules of customer experience and then try to implement them in your organization. 

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Mystical guidelines for creating great user experiences

Mystical guidelines for creating great user experiences | Service & Interaction Design Thinking | Scoop.it
The Jewish Torah teaches that the Creator created our world through ten utterances--for example, "let there be light." The Jewish mystical tradition explains that these utterances correspond with t...

Via Mario K. Sakata
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Michael Allenberg's curator insight, March 10, 8:47 PM

Absolutely amazing analogous insights!!! Possibly one of the most disruptive, yet true explanations of all creativity... #innovateorDie

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Strategic UX: The Art of Reducing Friction

Strategic UX: The Art of Reducing Friction | Service & Interaction Design Thinking | Scoop.it
In user experience, friction is defined as interactions that inhibit people from intuitively and painlessly achieving their goals within a digital interface. Friction is a major problem because it leads to bouncing, reduces conversions, and frustrates would-be customers to the point of abandoning their tasks. Today, the most successful digital experiences have emerged out of focusing on...

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Romain MAZUIR's curator insight, February 16, 2:54 PM

Strategic UX: The Art of Reducing Friction #H2MWP

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Think Human Centricity

Think Human Centricity | Service & Interaction Design Thinking | Scoop.it
The art and science of Human-Centered Design

Via Mario K. Sakata
Tom Van Looy's insight:

Great and crisp article Mario ! Thanks for sharing !

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Mario K. Sakata's curator insight, February 9, 3:19 AM

I just published this to medium.

Romain MAZUIR's curator insight, February 9, 3:32 PM

Think Human Centricity #H2MWP

Judith Jassogne's curator insight, February 10, 2:54 AM

Human centricity !!

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Experience maps, user journeys and more…

Experience maps, user journeys and more… | Service & Interaction Design Thinking | Scoop.it

Basic layouts of Experience Maps.


Via Mario K. Sakata
Tom Van Looy's insight:

Nice overview

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Roberto Nocera's curator insight, January 24, 2:18 PM

An useful recap about experience map #cxm #customerexperience

Mike Donahue's curator insight, January 26, 9:59 AM

The UX Lady gives a nice breakdown of experience mapping ing the article.

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Designing the Organization from #ServiceDesign Perspective

Designing the Organization from #ServiceDesign Perspective | Service & Interaction Design Thinking | Scoop.it
An inside look at 2 User Experiences that constitute the basis of Service

Via Mario K. Sakata
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How To Create Customer Personas With Actual, Real Life Data

How To Create Customer Personas With Actual, Real Life Data | Service & Interaction Design Thinking | Scoop.it
Tweet Tweet When was the last time you took a long hard look at what makes your customer base tick? Think customer personas – those detailed representations of the different segments of your target audience. Fueled by data driven research that map out the who behind the buying decisions of your products or services, customer(...)

Via Fred Zimny
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Design methods for developing services

An introduction to servicedesign and a selection ofservice design tools business challenge Design methods for developing services from www.keepingconnected.co.…

Via Mario K. Sakata
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hamidreza's curator insight, May 11, 9:17 AM

http://www.persianplastco.com/Default.aspx?lang=fa&page=203&paggenumber=203

Raquel Oliveira's curator insight, May 20, 4:31 PM

desenho de serviços  com dicas de várias ferramentas que podem apoiar o processo de quem deseja co-criar soluções, em aprendizagem também. #avancee

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The digital customer experience – connecting the dots

The digital customer experience – connecting the dots | Service & Interaction Design Thinking | Scoop.it
An in-depth look at the digital customer experience.

Via Mario K. Sakata
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Nina Lappalainen's curator insight, April 20, 1:11 AM
The digital customer experience – connecting the dots
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User experience design is not what you think

User experience design is not what you think | Service & Interaction Design Thinking | Scoop.it

Great user experiences happen beyond the screen and in the gaps. Gaps between channels, devices and business silos.


Via Mario K. Sakata
Tom Van Looy's insight:

UX lies between the gaps

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Derek Hoiem's curator insight, April 9, 3:50 PM

we must think beyond just a product but how it ties into life.

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5 Common Mistakes to Avoid When Using the Value Proposition Canvas

5 Common Mistakes to Avoid When Using the Value Proposition Canvas | Service & Interaction Design Thinking | Scoop.it
The Value Proposition Canvas helps you design products and services that
customers really want because it gets you to focus on what matters most to
them. You won’t find success with the tool though if you don’t learn how to
use it properly. This post highlights five of the most common and most
critical mistakes we’ve seen people make when using the Value Proposition
Canvas and provides best practices for what you should do instead.

Via Mario K. Sakata
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Raquel Oliveira's curator insight, March 30, 8:44 PM

5 enganos comuns para evitar ao utilizar a Proposta de valor do Canvas (BMG)


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User-centred design and organisational maturity

User-centred design and organisational maturity | Service & Interaction Design Thinking | Scoop.it
What lies beyond usability testing? User-centered design, based on ISO standards. We discuss this approach and the organisational maturity needed to put it into action.

Via Mario K. Sakata
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Romain MAZUIR's curator insight, March 24, 6:30 PM

User-centred design and organisational maturity #H2MWP

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Understanding Context: Environment, Language, and Information Architecture

Understanding Context: Environment, Language, and Information Architecture | Service & Interaction Design Thinking | Scoop.it

The environment was missing the semantic functions needed to build the contextual bridges between the organization’s systems and the real-life situations of customers.


Via Mario K. Sakata
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Romain MAZUIR's curator insight, March 11, 5:08 PM

Understanding Context: Environment, Language, and Information Architecture #H2MWP

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About UX product managers

About UX product managers | Service & Interaction Design Thinking | Scoop.it
Why product managers are still valuable and what UX designers would have to learn to replace them.

Via Mario K. Sakata
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The Minimum Loveable Product

From Laurence McCahill's talk at UX Café, March 2014. You can watch the talk here https://www.youtube.com/watch?v=Wfm5iN0qGlM

Via Mario K. Sakata
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The Future Of Experience Design: The Impact Of Human Centered Design For Consumers & Business - #infographic

The Future Of Experience Design: The Impact Of Human Centered Design For Consumers & Business - #infographic | Service & Interaction Design Thinking | Scoop.it
Experience design might soon become a more important factor in business differentiation and consumer satisfaction than price. This is one of the key insights from the qualitative research Hyper island conducted among 30 industry leaders to explore trends in consumer interaction.

Via Mario K. Sakata
Tom Van Looy's insight:

Infographic

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Why the modern world is bad for your brain - theguardian

Why the modern world is bad for your brain - theguardian | Service & Interaction Design Thinking | Scoop.it
In an era of email, text messages, Facebook and Twitter, we’re all required to do several things at once. But this constant multitasking is taking its toll. Here neuroscientist Daniel J Levitin explains how our addiction to technology is making us less efficient

Via John Evans
Tom Van Looy's insight:

Scary ! I've always hated the humongeous number of emails except in the really early days at uni. Google's new Inbox is also something that I find eases the pain ...

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Michael MacNeil's curator insight, January 20, 3:34 PM

More to worry about?!

Debra Walker's curator insight, January 21, 2:40 PM

Not just another reason to not drive (walk, talk, etc) & text.  Fascinating read, full of information

 

Raquel Oliveira's curator insight, February 6, 2:15 PM

tecnologia deveria nos auxiliar na produtividade.

Mas a desordem e despreparo para utiliza-la tem aumentado os riscos de efeitos inversos.

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Explaining Experience Design in a Simple Way

What's the difference between User Experience (UX), Customer Experience (CX) and Service Design? In the following slides you'll find out how I interpret the d…
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