Service Design Daily
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Service Design Daily
Curated links about Service Design from different opinion leaders, researchers and online sources. Enjoy! http://www.miguelbello.com
Curated by Miguel Bello
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Oculus - The Virtual Reality Gaming Headset

Oculus - The Virtual Reality Gaming Headset | Service Design Daily | Scoop.it
Oculus VR, a technology company revolutinizing the way people experience video games
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Service Design for Healthcare: Howard Hospital in Zimbabwe

DesignAid founder Philippe Schlesser worked for 10 weeks at Howard Hospital, designing various tools and services for hospital staff and patients. This video...
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Engine Service Design re-imagines the Virgin Media mobile phone bill

Engine Service Design re-imagines the Virgin Media mobile phone bill | Service Design Daily | Scoop.it
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Redesigning Google: how Larry Page engineered a beautiful revolution

Redesigning Google: how Larry Page engineered a beautiful revolution | Service Design Daily | Scoop.it
By Dieter Bohn and Ellis Hamburger

Something strange and remarkable started happening at Google immediately after Larry Page took full control as CEO in 2011: it started designing good-looking...
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10 Principles Of Effective Web Design

10 Principles Of Effective Web Design | Service Design Daily | Scoop.it
Usability and the utility, not the visual design, determine the success or failure of a web-site.
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[Books] Five Must-Read Books on Design Thinking Methods

[Books] Five Must-Read Books on Design Thinking Methods | Service Design Daily | Scoop.it
There are a lot of books on design thinking. A search on Amazon.com for the term will yield thousands of results. So how do you know which books are worthwhile?
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[Article] Embedding Innovation in Service: a Human-Centered Framework

[Article] Embedding Innovation in Service: a Human-Centered Framework | Service Design Daily | Scoop.it
Service Design Network is an international network of organisations & businesses working in and developing the Service Design domain
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Beyond Genealogy by National Geographic

If you hadn’t noticed, every Google service has been trending toward a certain understated elegance.
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[Article] Service Design Pioneers, how are you?

[Article] Service Design Pioneers, how are you? | Service Design Daily | Scoop.it
I am writing this post because I am curious about the status of the early Service Design community, the pioneers of Service Design.
 
Tell me! How are you doin…
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[Article] 4 Keys to Create Perfect Customer Service with Six Sigma

[Article] 4 Keys to Create Perfect Customer Service with Six Sigma | Service Design Daily | Scoop.it
Six sigma applied to customer service excellence can increase customer loyalty and retention, adding additional value to each new customer acquired.
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[Article] What Restaurants Know (About You)

[Article] What Restaurants Know (About You) | Service Design Daily | Scoop.it
In the name of good service, many restaurants keep a computer file on regular customers, noting their favorite foods and other information.
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[Article] Customer Experience: Is It The Chicken or Egg?

[Article] Customer Experience: Is It The Chicken or Egg? | Service Design Daily | Scoop.it
Customer Experience is a movement. In many ways it reminds me of the rise of the Quality movement in the 1950s spearheaded by Deming. I just wish people would stop attaching ‘management’ to the end of ‘customer experience’.
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[Article] Why businesses should invest in Service Design by Nelly Trakidou

[Article] Why businesses should invest in Service Design by Nelly Trakidou | Service Design Daily | Scoop.it
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[Article] 5 Trends Driving the Future of Human Services

[Article] 5 Trends Driving the Future of Human Services | Service Design Daily | Scoop.it
Whatever the future of human services innovation looks like, the key for organizations is in making the most of the forces of change in alignment with their unique circumstances.
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Disciplines of Experience Design

Disciplines of Experience Design | Service Design Daily | Scoop.it
This diagram unites all disciplines of user experience design on one simples canvas. It visualises the different fields and how they are connected to
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[Article] Welcome To The New Self-Service Economy

[Article] Welcome To The New Self-Service Economy | Service Design Daily | Scoop.it
On a hot summer afternoon, a young family is out in a farm field, picking strawberries and placing them carefully onto flats.
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Beyond Genealogy by National Geographic

Where did your ancestors come from? What's your genetic lineage? The Genographic Project is answering these questions and more. And in doing so, it is solvin...
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Service Design Community in Melbourne

Service Design Community in Melbourne | Service Design Daily | Scoop.it
This network aims to foster ideas and knowledge exchange across diverse disciplines and industries
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