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Walking through IKEA over the weekend with two young children was a healthy reminder of what contributes to an ideal customer experience: innovative product design and thoughtful service design.
IKEA really rocks.
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At the event, European agencies, brands and SD scientists will discuss recent trends in the field, present inspiring cases and innovative approaches. The goal of the conference is to stimulate a li...
If you just ran the d.gift crash course, we hope you and your team found it to be a valuable experience, and you’re excited about doing more design thinking...
A blog for Service 2.0 research project in Service Innovation & Design at Laurea University of Applied Sciences. I envision agile, wiki, open, remixible, crowd-sourced and long-tail future services.
Service companies can't show customers a tangible product. Since services are intangible, the only way to sell them is by making a promise to perform.
#servicedesign case: Intercontinental Hotels by Engine Service Design
Justin McGuirk: Ageing populations and budget cuts mean devising a new social contract.
4 out of 5 dentists recommend this WordPress.com site
Umpqua bank became a service-driven retailer after thinking like Starbucks #servicedesign via @leiliuou
A Beta version of the Service Innovation Canvas from Designthinkers Photocredit via prettybooks Related articles Design Thinking – New learning experiences with a new mindset #designthinking...
Lightning talk from UX Lisbon, May 17, 2012...
Just like "Science Fiction" and how it inspires, customers, researchers, scientists .. etc. This blog is an open-space for all service researchers and practitioners to narrate their views of future of services in a way that's far from our today's reality. Please feel free to submit your serfi, microserfi or to comment on posted ones.
So for every dollar U.S. businesses spend improving a service, I'm estimating that they spend somewhere between 8 and 50 dollars advertising it
It’s a simple, dignified, and elegant solution from Dusseldorf, Germany. It’s from 2008 and it’s a fake bus stop outside of a hospital that ‘catches’ Alzheimer’s patients. I think it is a beautiful testament to design’s ability and innate intent to humanise outcomes, let people be people from understanding and the power of conscious design to facilitate creative solutions to human problems
A dynamic virtual repository of papers, articles, tools, blog posts, and others resources available to faculty and students from the School of Design Strategies, Parsons the New School for Design, the New School university, and the service design community worldwide. It provides a main entry point through which to access service design contents, gathered from both academia and practice based sources
I think these "Customer Journey Maps" will be great for my current personas project http://t.co/K6Ns1bV (via @richardcaddick)Sep 09 via webFavoriteRetweetReply