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ITIL: Key Concepts and Summary - A Simplilearn Blog

ITIL: Key Concepts and Summary - A Simplilearn Blog | Service Delivery | Scoop.it
“ITIL is a framework for IT Service Management. Services. Services are a means of delivering value to customers without requiring the customer to own specific costs and risks. Service Management.”
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Sysadmins and Devs: Do these job descriptions make any sense? - Register

Sysadmins and Devs: Do these job descriptions make any sense? - Register | Service Delivery | Scoop.it
“Sysadmins and Devs: Do these job descriptions make any sense? Register Facilitates collaboration between stakeholders who have diverse objectives. Understands the relevance of own area ...”
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Solving the project delivery crisis - ITWeb

Solving the project delivery crisis - ITWeb | Service Delivery | Scoop.it
Solving the project delivery crisis
ITWeb
Typically, project teams do not accurately interpret the business goals and objectives, generating an incorrect description of project scope and the consequent misdirection of the entire project.
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Using ITIL® Processes to Divide Workloads | Information ...

Using ITIL® Processes to Divide Workloads | Information ... | Service Delivery | Scoop.it
Management staff become focused on getting projects done or hitting target profit goals and lose sight of the need to efficiently divide IT workloads. Using ITIL® processes to divvy up duties and responsibilities ...
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The Goals and Objectives for a Service Delivery Manager

The Goals and Objectives for a Service Delivery Manager | Service Delivery | Scoop.it
Any manager establishes leadership in his department by communicating direction to the employees who report to him. A manager tasked with service delivery has challenges that are more reactive than a ...
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SLA vs KPI: Service Level Agreements vs. Key Performance ...

SLA vs KPI: Service Level Agreements vs. Key Performance ... | Service Delivery | Scoop.it
“ What is the difference between Service Level Agreement measurements and Key Performance Indicators? Well, although sometimes they are referred to as synonyms, there are a few differences. Service Level Agreement ...”
Via Nicolaas J.S. Pereboom
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Managing SLAs: Software tools are starting to catch on -- FCW

Managing SLAs: Software tools are starting to catch on -- FCW | Service Delivery | Scoop.it
The options for monitoring service-level agreements come in endless variety. The trick is figuring out which one to use.
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Incorporating ITIL® Service Strategy | Information Technology ...

“Learn how your firm's use of IT Service Management frameworks can affect your ability to implement and maintain a healthy corporate culture. ... Creating a Cohesive Corporate Culture Through ITIL ® Service Strategy ...”
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ITIL: Key Concepts and Summary Part- II - A Simplilearn Blog

ITIL: Key Concepts and Summary Part- II - A Simplilearn Blog | Service Delivery | Scoop.it
“Continuing the ITIL framework for IT Service Management the next in the list is - Service Transition Service Transition is concerned with management of.”
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Re-Thinking Organizational Change Management and Its Role in Insurance IT ... - PropertyCasualty360

Re-Thinking Organizational Change Management and Its Role in Insurance IT ... - PropertyCasualty360 | Service Delivery | Scoop.it
PropertyCasualty360
Re-Thinking Organizational Change Management and Its Role in Insurance IT ...
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Why Should Your Company Implement ITIL®? | Information ...

Why Should Your Company Implement ITIL®? | Information ... | Service Delivery | Scoop.it
It provides a comprehensive framework for Service Management, focusing on a company's Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. Having a ...
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IT Skills Inventory Starts With Your IT Staffing Model

IT Skills Inventory Starts With Your IT Staffing Model | Service Delivery | Scoop.it

Before investing a ton of time in an extensive IT skills inventory and the maintenance nightmare of keeping a individual IT skills matrix up to date, think abou...


Via Blaine Morrow
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What is ITIL?

We'll provide you an overview of ITIL and show it can help your service desk or help desk be more efficient. http://www.helpdesksoftware.biz What is ITIL? IT...
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New approaches to IT service management

New approaches to IT service management | Service Delivery | Scoop.it
Digital organisations such as Tabcorp and REA Group are extending their ITSM practices and techniques beyond the traditional and entrenched ITIL framework.
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