Relation client digitale
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O2 launch #TweetServe - Customer Service via Twitter

O2 launch #TweetServe - Customer Service via Twitter | Relation client digitale | Scoop.it
  It is probably a sign of times that most of us are already trying to tweet companies for response when we have a question, a complaint, or we just want to vent. O2 have just gone and made th...
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Old-Fashioned Customer Service Goes Digital in 2013

Old-Fashioned Customer Service Goes Digital in 2013 | Relation client digitale | Scoop.it
Technology will increasingly enable small businesses to establish and nurture client relationships
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Customer Service Moves from Personal to Self and Crowd Service

Customer Service Moves from Personal to Self and Crowd Service | Relation client digitale | Scoop.it
The digitization of society requires that companies optimize their relationship with customers and as the rate of change accelerates, companies must question their customer service protocols more often in order to create value for their customers,...
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Need Help Replying to Online Reviews

Need Help Replying to Online Reviews | Relation client digitale | Scoop.it
Article - Need Help Replying to Online Reviews - In addition to monitoring online chatter, CoMMingle by Lodging Interactive quickly replies to guest comments on each hotel's behalf to better manage its online reputation...

Via Alexandre Guapyassu
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Quand Easyjet améliore sa qualité de service grâce à son service client sur Twitter

Quand Easyjet améliore sa qualité de service grâce à son service client sur Twitter | Relation client digitale | Scoop.it
De part mon activité, je suis particulièrement sensibilisé à l'utilisation des réseaux sociaux par les entreprises.

Via Christian Barbaray
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Catherine Epstein's curator insight, November 11, 2013 6:47 PM

Excellent cas d’école de l’efficacité de Twitter comme outil de relation client !

Florent Guitard's curator insight, November 12, 2013 8:00 AM

Etre en contact avec ses clients, gestion de la e-réputation... un article qui fait écho à la formation #APEX 

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Five tips for championing social media adoption in business

Five tips for championing social media adoption in business | Relation client digitale | Scoop.it
A panel of experts identify the hurdles and outline the steps you need to take to overcome the slow adoption or ineffective use of social media tools in your organisation
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The Future of Digital Customer Service, Based on the Opinion of 16 Experts - Business 2 Community

The Future of Digital Customer Service, Based on the Opinion of 16 Experts - Business 2 Community | Relation client digitale | Scoop.it
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generation Digital's curator insight, February 14, 2014 1:49 PM

un article très complet sur les impacts de la digitalisation sur la relation client 

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Relation client et digital, l'enjeu des nouvelles pratiques

Relation client et digital, l'enjeu des nouvelles pratiques | Relation client digitale | Scoop.it
Cette infographie, réalisée pour l'Académie du service par RCA Factory, revient sur les enjeux des nouvelles pratiques digitales dans le cadre de la relation client.   Infographie: RCA Factory...
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Infographic: Improving how customers help themselves online

Infographic: Improving how customers help themselves online | Relation client digitale | Scoop.it
Do it yourself. It’s an interesting thing to say to a customer, but that’s exactly what 67% of people prefer if it means they don’t have to talk to a company representative.
That statistic and more in this week’s Infographic of the Week.

Via Thomas Faltin
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Rescooped by Frederique Real from Customer Experience, Satisfaction et Fidélité client
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Kindle Fire : révolutionner le service client avec la fonction MayDay

Kindle Fire : révolutionner le service client avec la fonction MayDay | Relation client digitale | Scoop.it
Actualitté.com
Kindle Fire HDX : révolutionner le service client avec la fonction ...

Via Christian Barbaray
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