Isn’t it strange that you can deliver the exact same workshop materials with two different groups and one session will go like a dream and the other can feel like an endless nightmare? Same materials, same trainer, completely different outcomes.
The magic factor, of course, are the delegates themselves, their characters and the way they are behaving on the day. We have an opportunity to understand and get the best out of that behaviour rather than being at the mercy of it. I use David Kantor’s model of group dynamics shared in his great book Reading the Room as my guide.