CRM et Social Responsibility
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People Want To Buy Green In Asia And Africa More Than In The U.S., Study Shows

People Want To Buy Green In Asia And Africa More Than In The U.S., Study Shows | CRM et Social Responsibility | Scoop.it
Companies from Microsoft to Walt Disney spend hundreds of millions of dollars a year on corporate social responsibility initiatives. Do those efforts enhance their brands with consumers? According to a new survey from Nielsen, the answer is yes.
Wenbo Zhou's insight:

" 55%, said they were willing to pay more for products and services provided by companies that are committed to making a positive impact on society and the environment." Which shows the importance of the social responsibility in influencing the buying decisions.

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CSR Asia launches new report on the shrimp value chain | Press Releases | Asia | Sustainable Business

CSR Asia launches new report on the shrimp value chain | Press Releases | Asia | Sustainable Business | CRM et Social Responsibility | Scoop.it
For developing countries in Asia, the very lucrative shrimp industry plays an important role in economic development by creating millions of jobs and income...
Wenbo Zhou's insight:

"make the industry more sustainable and protect the human rights", in Asia, it becomes more popular.

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Microsoft Dynamics CRM Gets More Social - Microsoft/Windows on Top Tech News

Microsoft Dynamics CRM Gets More Social - Microsoft/Windows on Top Tech News | CRM et Social Responsibility | Scoop.it
Wenbo Zhou's insight:

Clients' needs are the most important in CRM, so CRM should creates needs to show their responsibility.

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Worker-Driven Social Responsibility (WSR): A New Idea for a New Century

Worker-Driven Social Responsibility (WSR): A New Idea for a New Century | CRM et Social Responsibility | Scoop.it
 
If you are even a casual reader of this site you know this:  The Fair Food Program has effected unprecedented change in Florida's fields since it was implemented across 90% of the state's tomato industry in 2011.  It has elimina...
Wenbo Zhou's insight:

When worker-driven ideas are applied in business, the responsibility will work better, and the CRM will be more efficiently. 

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Common CRM Data Problems | DQ Global

Common CRM Data Problems | DQ Global | CRM et Social Responsibility | Scoop.it
When left to its own devices, a CRM system quickly develops flaws and your CRM can no longer be trusted. To fix your data, you must make data quality a priority
Wenbo Zhou's insight:

the data collection of CRM is connected with the ethical problem, which is a concern of CSR. 

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Small or Midsize Businesses? Without A CRM, You’re Leaving Money On The Table

Small or Midsize Businesses? Without A CRM, You’re Leaving Money On The Table | CRM et Social Responsibility | Scoop.it
Kansas City Social Media Marketing Agency
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Your CRM is Only as Good as the Data You Gather

Your CRM is Only as Good as the Data You Gather | CRM et Social Responsibility | Scoop.it

Recently I have had a spate of discussions about information and a general lack thereof in the typical CRM. To be clear, neither I nor the people I have been speaking with are suggesting that CRM solutions inherently lack information. What everyone seems to agree on is that most CRMs have only... http://wp.me/p4hbBZ-1Xq


Via Andre Smith
Wenbo Zhou's insight:

The information of customers can be gathered as the way of being responsible to clients.  

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Renault.com - Programme Renault MOBILIZ

Renault.com - Programme Renault MOBILIZ | CRM et Social Responsibility | Scoop.it
Fidèle à son engagement en faveur d’une mobilité durable pour tous, le Groupe Renault développe depuis mi-2012 un programme d’entreprenariat social destiné à lever les obstacles de mobilité liés à l’accès à l’emploi des personnes en situation de précarité.
Wenbo Zhou's insight:

Projet de Mobliz chez Renault.

This program makes the social responsibility from a big pic of energy saving to the niche point of the human involvement. Personally, this is one of the best projects of practice in CSR.

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6 Tips On Driving Innovation - Even If You Think Your Boss Will Say No

6 Tips On Driving Innovation - Even If You Think Your Boss Will Say No | CRM et Social Responsibility | Scoop.it
Matt Kingdon’s passion is innovation and over the past 22 years he has helped many people and companies work out how to make their ideas happen. He shares some of his strong, practical strategies
Wenbo Zhou's insight:

Innovators inside a company are more brave than entrepreneurs, because they can find out the breakthrough inside an organization with all those challenges. 

It reminds me of the Projet de Mobiliz en Renaut! It starts with all difficulties, but it becomes the biggest innovation among automobile industry. 

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New Research Report: The Future of the Customer Relationship - Business 2 Community

New Research Report: The Future of the Customer Relationship - Business 2 Community | CRM et Social Responsibility | Scoop.it
New Research Report: The Future of the Customer Relationship
Business 2 Community
Customer relations are in transformation! Pre-sales, sales & after sales are changing at high speed.
Wenbo Zhou's insight:

the new trend of customer relationship: offline shopping, personal touch

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A New Corporate Social Responsibility Strategy – Integrated Corporate Crowdfunding - Crowdfund Insider

A New Corporate Social Responsibility Strategy – Integrated Corporate Crowdfunding - Crowdfund Insider | CRM et Social Responsibility | Scoop.it
Large companies operate differently than startups and entrepreneurs, but can still use the same tool – crowdfunding. There is a global push towards Corpora
Wenbo Zhou's insight:

A good way to integrate CSR to decision making, and customer management.

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CRM Technology in the Modern Dealership

CRM Technology in the Modern Dealership | CRM et Social Responsibility | Scoop.it
Wenbo Zhou's insight:

Information control for clients in social media is a responsibility that customers will prefer and appreciate.

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Conspiracy of Culture: 5 Contributors to CRM Failure

Conspiracy of Culture: 5 Contributors to CRM Failure | CRM et Social Responsibility | Scoop.it
Most companies of any size have a CRM application. Every company says it wants to build great relationships with its customers. Almost as many businesses say they want to be "customer-centric." However, as any customer can tell you, the companies that attain these goals are few and far between. What is it that's keeping businesses from doing what they know they need to do? It's not one thing.
Wenbo Zhou's insight:

Employee performance becomes a big issue now for the failure of CRM.

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Customer Experience Strategy - The Universal Purpose of Business | The Brainzooming Group

Customer Experience Strategy - The Universal Purpose of Business | The Brainzooming Group | CRM et Social Responsibility | Scoop.it
Business So here’s the deal, each and every one of us in business essentially has the same universal purpose: To continuously pursue the creation of value (or
Wenbo Zhou's insight:
Customer Value-Driven Organizations are encouraged more often recently.
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Nespresso launches major new sustainability initiatives in Africa and Latin America

Nespresso launches major new sustainability initiatives in Africa and Latin America | CRM et Social Responsibility | Scoop.it
Nespresso has unveiled a series of major new socio-economic and environmental initiatives to mark the tenth anniversary of its AAA Sustainable Quality Program at the inaugural meeting of its newly-formed sustainability advisory board in Switzerland.
Wenbo Zhou's insight:

Fair trade to promote the human responsibility, is a new way of the coffee industry now. customers can be motivated in the same way 

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Approvisionnement

Approvisionnement | CRM et Social Responsibility | Scoop.it
Wenbo Zhou's insight:

Achat Ethicque chez Starbucks, which is normally we call fairtrading. This strategy is not just an ethical movement, it also gets more customer involvement and customer reeducation. It should be encouraging and promoting

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"Franchising" CSR: The Future of Corporate Social Responsibility?

"Franchising" CSR: The Future of Corporate Social Responsibility? | CRM et Social Responsibility | Scoop.it
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Via MindShare HR
Wenbo Zhou's insight:

If CSR can be Franchising, it's gonna be a great deal. In developing countries,CSR is a new concept, and if the Franchising CSR from developed countries can be prosperous, it will be like the franchising business of MacDonald.  Very interesting idea!

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Guest Post: Social Business Trends for 2014 from Scott Hebner - The Community Roundtable

Guest Post: Social Business Trends for 2014 from Scott Hebner - The Community Roundtable | CRM et Social Responsibility | Scoop.it
Scott Hebner, VP of Social Business Solutions at IBM talks trends for 2014 social business - including

Via Thomas Faltin
Wenbo Zhou's insight:

social transformation, social face, new production line, talent management... the new trends in 2014

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The expert view: top corporate sustainability leaders of 2014

The expert view: top corporate sustainability leaders of 2014 | CRM et Social Responsibility | Scoop.it
Unilever is seen as having pulled further ahead of the pack, with Patagonia a far second, according to a survey released today by GlobeScan and SustainAbility
Wenbo Zhou's insight:

When business attaches on social responsibilities, public will be easily influenced.

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