What to do instead of complaining or getting angry.
"Speaking up about line cutting may seem frivolous — but in many other cases, giving voice to concerns saves lives. Consider our study in healthcare where we found that 90% of nurses don’t speak up to a physician even when they know a patient’s safety is at risk. We’ve also studied workplace safety. We found that 93% of people say their organization is at risk of an accident waiting to happen because people are either unwilling or unable to speak up."