Customer service is certainly a key part of the customer experience, however the customer experience is the organization and culmination of all customer service actions and how your customers experience them.
BOSTON — Stephen Powers and a colleague grabbed breakfast the morning of a business conference in Las Vegas. They were dressed in casual business attire. The waitress offered them coffee and orange juice.
» Is Innovation the Key to a Whole New Level of Customer Service? December edition available now! Customer Experience Magazine is packed full of all the latest news and articles from the world of Customer Experience.
WorldPay, in a new report released today that examined public attitudes for paying for goods and services, revealed that a staggering 8 million UK shoppers use their loyalty cards less than they did a year ago as increasing numbers lose patience...
A study of more than 8,000 consumers showed that 74 percent of customers use at least three channels when interacting with customer service. Customer service contact channels are increasing, and customer usage of those channels continue to grow.