Conférence : repenser la relation client à l'heure digitale Les Échos Repenser la relation client à l'heure digitale » : c'était le thème du débat organisé par Orange Business Services et les Echos le 24 juin dernier.
In the aftermath of the Industrial Revolution, functionality was paramount for businesses to win their clients’ dollars. Henry Ford aptly expressed that customers could choose any color of the Model T they desired, as long as that color was black. Fast forward to the mid-20th century: functionality alone became the [...]
There is nothing more important for a contact center or any business than providing good quality service. An excellent customer service can help attract positive feedback and improve a company’s revenue.
Satisfaction des automobilistes: Porsche et Hyundai au sommet LaPresse.ca Pour la 10e année de suite, le constructeur automobile Porsche arrive premier au classement général de la satisfaction de la clientèle de la firme J.
There’s been a lot of discussion lately about horrible customer service experiences, ranging from frustrating recorded calls to military veterans’ treatment delays in the VA hospital system. In these cases, the issue raised by observers is not so...
Je reviens de Disneyland : « la file d'attente satisfaite » m'a scié Rue89 Disney révèle le pire de l'humanité : la satisfaction béate avec laquelle celle-ci court à sa perte pour un tour de manège. Le train n'est pas loin.
At the heart of creating a unified conversation across all digital channels are three core technology areas: web content management, e-commerce and mobile platforms. Each of these areas has its own nuances, but it’s the aggregate -- the integration of all three -- that will determine a brand’s ability to prosper in the age of the customer.CMOs and CTOs are being asked to work together like never before to solve the technology integration riddle in order to achieve high levels of enga Topic: Customer Experience.
Customer Service Fails Last week a major cable and Internet provider made “headline” news when a customer recorded a call to the company’s customer service center. All the customer wanted to do was terminate his service.
Image courtesy of Tom with his NikonShould companies offer guarantees for their products and services? Or is the better question, why don't they? I saw a commercial the other day where the company offered a money-back guarantee for its product.