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Carte1010 - Toutes mes cartes de fidélité réunies

Carte1010 - Toutes mes cartes de fidélité réunies | SATISFACTION & FIDELITE CLIENT | Scoop.it
Venez découvrir ce tout nouveau concept (La fidélité dans l'aéronautique est faible.
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SATISFACTION & FIDELITE CLIENT
Tout sur la Satisfaction et la Fidélité Clients, les questionnaires, les résultats, les méthodes et les concepts de relation client et de réseaux sociaux qui y sont liés...
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Ryanair launches PayPal partnership to further boost customer experience

Ryanair launches PayPal partnership to further boost customer experience | SATISFACTION & FIDELITE CLIENT | Scoop.it
Budget airline Ryanair has launched a partnership with online payments system PayPal to further boost its customer experience.© Angelo Romano (CC BY 2.0). Cropped.
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3 Keys to Delivering an Excellent Customer Experience via Live Chat

3 Keys to Delivering an Excellent Customer Experience via Live Chat | SATISFACTION & FIDELITE CLIENT | Scoop.it
Live chat as a medium for customer communications may still be in its infancy, but statistics show that this emerging channel has enormous potential to help your organization deliver a high level of customer satisfaction.
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Connected Enterprises Provide Better Customer Service

Networking your organization — making it more agile, more enabled and more responsive — makes a ton of sense from a practical perspective. From an operational perspective, however, it is much more difficult.
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Freshbooks takes a personal approach to loyalty

Freshbooks takes a personal approach to loyalty | SATISFACTION & FIDELITE CLIENT | Scoop.it
The rush of to-do’s on a Monday morning provided a fantastic reminder of how some brands get it right with customer loyalty and some continue to struggle.
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Sage CRM - Ateja - la gestion de la relation client commence bien avant votre rencontre avec l’acheteur

Sage CRM - Ateja - la gestion de la relation client commence bien avant votre rencontre avec l’acheteur | SATISFACTION & FIDELITE CLIENT | Scoop.it
La gestion de la relation client débute avant même votre rencontre avec l’acheteur et dans la plupart des cas, vous avez déjà établi une connexion avec votre prospect lors des nombreux points de contact qui forment le parcours clients.
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Manage Digital Assets and Customer Experience Simultaneously

Manage Digital Assets and Customer Experience Simultaneously | SATISFACTION & FIDELITE CLIENT | Scoop.it
As the digital marketing landscape evolves, so too does the practice of digital asset management (DAM). Gleanster’s 2013 report on DAM found 67 percent of survey respondents planning to increase budget for content management tools and initiatives...
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Trusteam ROC Europe : les convictions d'un fonds basés sur la ... - Boursier.com

Trusteam ROC Europe : les convictions d'un fonds basés sur la ... - Boursier.com | SATISFACTION & FIDELITE CLIENT | Scoop.it
Boursier.comTrusteam ROC Europe : les convictions d'un fonds basés sur la ...
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[États-Unis] De la nécessité de laisser les clients exprimer leur ... - Relation Client Magazine

[États-Unis] De la nécessité de laisser les clients exprimer leur ... - Relation Client Magazine | SATISFACTION & FIDELITE CLIENT | Scoop.it
[États-Unis] De la nécessité de laisser les clients exprimer leur ...Relation Client MagazineLa quête de la satisfaction client ne se résume pas à museler ses clients mécontents.
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L'infidélité envers les banques est en hausse - Canoë

CanoëL'infidélité envers les banques est en hausseCanoë«Il y a une incompréhension des frais, qui devraient être à la carte au lieu d'être cachés, a estimé M. Dugal. Tangerine a réussi à attirer des clients avec cela.
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Customer Feedback Questions You Should Be Asking

Customer Feedback Questions You Should Be Asking | SATISFACTION & FIDELITE CLIENT | Scoop.it
Customer feedback questions can play an essential role in enhancing customer experience, but the feedback has to be actionable.
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Viavoice Sat&Light - Mesurer et piloter la satisfaction-client

Viavoice Sat&Light est un outil puissant de mesure et de pilotage de la satisfaction client.Une approche experte à 360° qui vous permet d’identifier les véritables drivers de la satisfaction.
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Jean-Marc TORA's curator insight, August 16, 11:02 PM

Mesurer la satisfaction, quoi de plus simple à priori: je crée un questionnaire, je demande à mes clients de le remplir. Facile. Oui, mais après, comment analyser ses données, puis agir, voire réagir, efficacement ?

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Customer Experience Is Everyone's Job

Customer Experience Is Everyone's Job | SATISFACTION & FIDELITE CLIENT | Scoop.it
“That’s not my job.”You’ve seen or heard these words before, probably more than you’d care to remember. When a project is kicked off or a favor is asked, many people blurt out this phrase without hesitation.
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5 Effective Tips to Inspire Your Customer Service Agents

5 Effective Tips to Inspire Your Customer Service Agents | SATISFACTION & FIDELITE CLIENT | Scoop.it
Companies with massive customer loyalty need to realize that it’s their customer service teams that are in the forefront and matter most in delivering customer service experience to make customers keep coming back.
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3 of the WORST Customer Experience Metrics

3 of the WORST Customer Experience Metrics | SATISFACTION & FIDELITE CLIENT | Scoop.it
The following is a Best of 360Connext post. Customer Experience is a slippery subject.
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Transilien multiplie les points de rencontre virtuels avec ses usagers - Relation Client Magazine

Transilien multiplie les points de rencontre virtuels avec ses usagers - Relation Client Magazine | SATISFACTION & FIDELITE CLIENT | Scoop.it
Transilien multiplie les points de rencontre virtuels avec ses usagersRelation Client MagazineIl ne s'agit de rien de révolutionnaire " confirme Nathalie Attali, responsable relation client SNCF Transilien.
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La relation client tire la croissance des dépenses IT

La relation client tire la croissance des dépenses IT | SATISFACTION & FIDELITE CLIENT | Scoop.it
La croissance des dépenses IT dans le monde sera moins forte que prévu en 2014 nous apprenait la semaine dernière Silicon.fr se référant à un rapport de Forrester.
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Micro-segmentation and tailored customer experiences: the future of general insurance

Micro-segmentation and tailored customer experiences: the future of general insurance | SATISFACTION & FIDELITE CLIENT | Scoop.it
As an established insurer, you seek to increase your market share while always remaining profitable.In achieving this – broadly speaking – there are three main levers one can pull in the insurance industry: product, price and service.
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Poor customer service ‘eroding’ retail brand loyalty, says report

Poor customer service ‘eroding’ retail brand loyalty, says report | SATISFACTION & FIDELITE CLIENT | Scoop.it
Poor customer service is ‘eroding’ consumers’ loyalty to retail brands, according to a survey of 2,000 people by KANA.
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Reputation Management: Customer Experience or Marketing?

Reputation Management: Customer Experience or Marketing? | SATISFACTION & FIDELITE CLIENT | Scoop.it
I recently took my family on a vacation to Rome and we saw some great sites and ate some amazing food, especially the fresh made pasta. During our visit, we used both Yelp and Trip Advisor extensively to help us choose the restaurants where we...
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Quand la relation client va au delà de l'artifice conversationnel : le cas Société Générale - Bloc-Notes de Bertrand Duperrin

Quand la relation client va au delà de l'artifice conversationnel : le cas Société Générale - Bloc-Notes de Bertrand Duperrin | SATISFACTION & FIDELITE CLIENT | Scoop.it
Résumé : l’avenir de la relation client se joue sur le web. Logique lorsqu’on voit aujourd’hui le nombre de mobinautes et la prolifération des dispositifs dits sociaux qui favorisent les échanges entre clients et entreprises.
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Regards croisés de 9 PME françaises sur la relation client

36 pages pleines d’idées et de bon sens sur la relation client, la gestion de la relation client et le rôle du CRM dans les PME.
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Soldes d'été 2014 : la satisfaction des e-acheteurs est en baisse - ITRManager.com

Soldes d'été 2014 : la satisfaction des e-acheteurs est en baisse - ITRManager.com | SATISFACTION & FIDELITE CLIENT | Scoop.it
Boursier.com Soldes d'été 2014 : la satisfaction des e-acheteurs est en baisse ITRManager.com Selon les résultats de l'étude du Sceau de Confiance FIA-NET, seuls 85,6 % des consommateurs ayant cherché LA bonne affaire sur Internet se sont déclarés...
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Un avis en ligne sur deux serait frauduleux - L'Hôtellerie Restauration

L'Hôtellerie Restauration Un avis en ligne sur deux serait frauduleux L'Hôtellerie Restauration Ce type d'intervention est problématique car le consommateur mécontent cherchera avant tout à résoudre son insatisfaction personnelle et renoncera plus...
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Invite Your Customers to Review You

Invite Your Customers to Review You | SATISFACTION & FIDELITE CLIENT | Scoop.it
Social Media PolicyRecently I read an article about a hotel that had a unique social media clause written into their special event contracts.
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Le Crédit Agricole de Bretagne améliore sa relation clients de ... - CIO-Online

Le Crédit Agricole de Bretagne améliore sa relation clients de ... - CIO-Online | SATISFACTION & FIDELITE CLIENT | Scoop.it
CIO-OnlineLe Crédit Agricole de Bretagne améliore sa relation clients de ...CIO-OnlineLe Crédit Agricole de Bretagne est l'une des caisses régionales du groupe Crédit Agricole.
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