01611A newly-released 2015 U.S. State of Multichannel Customer Service Report published by Parature, from Microsoft and Microsoft Dynamics CRM shows that customer service expectations, as well as views around the …
Avec Custrack, découvrez un nouveau programme de Feed back client, de suivi de la CX (Customer Experience) et la qualité de service. Passez des mesures à froid sur échantillon aux mesures à chaud sur événement...
41% des clients déclarent ne pas être sûrs de rester fidèles à leur banque, d’après le World Retail Banking Report 2013 publié par Capgemini. Une réalité avec laquelle les établissements financiers doivent désormais compter.
With the majority of brands and organizations still working on multichannel customer service mastery, Microsoft and its partners are thinking ahead so that they can help brands and organizations meet the ever-increasing expectations for service.
Businesses want to increase revenue (no surprises there). And this desire to maximize profitability is driving a new contact center model: the blended contact center. Blended contact centers are responsible for both outbound and inbound calls.
“If it bleeds, it leads.”It's a popular maxim in news reporting. News directors and editors know that people are fascinated by the negative. Accidents, violence, and tragedies get us talking.Sadly, the same is true in customer service.
L'industrie internet aux Etats-Unis obtient un taux de satisfaction record, selon Gallup---Six Américains sur dix voient l'industrie internet soit très positivement ou assez positivement -- une hausse par rapport à il y a un an et de loin le...
Recently, I presented a webinar on how customer journey mapping can drive optimal business processes that impress customers and, ultimately, drive your organization! You can view the webinar here. I’ll share a few highlights.
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How to integrate my topics' content to my website?
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Creating engaging newsletters with your curated content is really easy.