What do you do with an unhappy customer? Refunds are the easy way out. They don’t fix the problem. They just put a band-aid on the situation, without addressing the underlying problem that led your busy customer to take time to call you.
Am I fit for a customer service job? Many people consider customer service an easy job. However, a lot of young people who took on a customer service position as a start of their career surprisingly find out that it is actually a hard work.
Mapping the journey your customers take with you from their perspective can be a very powerful tool. In B2B experiences, journey maps can become very complicated, very quickly. Who is the customer, exactly?
Dans le cadre des Palmes de la Relation Client, l'AFRC et Relation Client Magazine organisent l'élection du Directeur Client de l'Année 2015. À vous de voter, parmi les neuf personnalités présélectionnées : vous avez jusqu'au 2 septembre.
Sharing your scoops to your social media accounts is a must to distribute your curated content. Not only will it drive traffic and leads through your content, but it will help show your expertise with your followers.
How to integrate my topics' content to my website?
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Distributing your curated content through a newsletter is a great way to nurture and engage your email subscribers will developing your traffic and visibility.
Creating engaging newsletters with your curated content is really easy.