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Infidélité : Les Parisiens sont champions d'Europe

Infidélité : Les Parisiens sont champions d'Europe | SATISFACTION & FIDELITE CLIENT | Scoop.it

Infidélité : En matière d'infidélité, les Français, et à leur tête les Parisiens, sont champions d'Europe sans contestation possible, comme le rapporte une étude réalisée par le site Gleeden.

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SATISFACTION & FIDELITE CLIENT
Tout sur la Satisfaction et la Fidélité Clients, les questionnaires, les résultats, les méthodes et les concepts de relation client et de réseaux sociaux qui y sont liés...
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The Insane Cost of Unhappy Customers [INFOGRAPHIC]

The Insane Cost of Unhappy Customers [INFOGRAPHIC] | SATISFACTION & FIDELITE CLIENT | Scoop.it
Unhappy customers cost businesses $537 trillion each year. The customer is NOT always right, but even wrong customers can significantly impact your business for the better.
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Marketing Innovations Paris

Marketing Innovations #1

Tuesday, Apr 14, 2015, 7:00 PM

Weller International Business School
23 Bis rue Guillaume Tell Paris, FR

42 Happy marketeurs ! Attending

PROGRAMME 1. Laurent GARNIER : Les nouveaux outils pour l'analyse du parcours client - Sté KPAM (www.kpam.fr) 2. Kréalinks (www.krealinks.com) 3. Christian Barbaray (www.init-marketing.fr) : Le ROI de la Satisfaction client - comment modéliser l'impact économique de la satisfaction et de la fidélité client et transformer les % en € ? --- Rejoignez...

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PROGRAMME
1. Laurent GARNIER : Les nouveaux outils pour l'analyse du parcours client - Sté KPAM (www.kpam.fr)
2. Kréalinks (www.krealinks.com)
3. Christian Barbaray (www.init-marketing.fr) : Le R
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BMW assiste les internautes par tchat

BMW assiste les internautes par tchat | SATISFACTION & FIDELITE CLIENT | Scoop.it
Le constructeur automobile, BMW, a récemment décidé de mettre en place un suivi en temps réel des visiteurs de son site web grâce à un outil de tchat.
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La Satisfaction client : un retour sur investissement de 45 % !

La Satisfaction client : un retour sur investissement de 45 % ! | SATISFACTION & FIDELITE CLIENT | Scoop.it
La Satisfaction client : un retour sur investissement de 45 % !
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La médiation chez Cyclocity, levier de "re-satisfaction" client

La médiation chez Cyclocity, levier de "re-satisfaction" client | SATISFACTION & FIDELITE CLIENT | Scoop.it
Depuis novembre 2011, Cyclocity, filiale de JC Decaux en charge des parcs vélos en libre-service, propose à ses clients insatisfaits de la réponse qui leur est fournie par le service client, de faire appel à un médiateur.
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CX for Smarties, A Beginner’s Guide to Customer Experience

CX for Smarties, A Beginner’s Guide to Customer Experience | SATISFACTION & FIDELITE CLIENT | Scoop.it
We’re often asked to help people who have recently taken on new responsibilities in customer experience (which is commonly abbreviated as CX).
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Callixtus BLACKETT JR's curator insight, February 25, 10:04 AM

Anyone who cares enough about CX to read this post is not a dummy...

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How to Revolutionize Customer and Employee Engagement with Big Data and Gamification

How to Revolutionize Customer and Employee Engagement with Big Data and Gamification | SATISFACTION & FIDELITE CLIENT | Scoop.it
How to Revolutionize Customer and Employee Engagement with Big Data and Gamification,
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Les 10 tendances du Sens du client 2015

Les 10 tendances du Sens du client 2015 | SATISFACTION & FIDELITE CLIENT | Scoop.it
Exercice annuel d'observation et d'anticipation, les dix tendances me permettent de partager avec vous le fruit de mes lectures et de mes rencontres.
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“Such Poor Customer Experience!” 3 Industries I Hear About Every Day

“Such Poor Customer Experience!” 3 Industries I Hear About Every Day | SATISFACTION & FIDELITE CLIENT | Scoop.it
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Le meilleur aéroport au monde : Séoul -

Le meilleur aéroport au monde : Séoul - | SATISFACTION & FIDELITE CLIENT | Scoop.it
L'aéroport international de Séoul Incheon serait le meilleur au monde, à en croire un sondage sur la satisfaction client mené auprès de 550.000 voyageurs de la planète.
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20 Customer Service Statistics You Can’t and Shouldn’t Ignore

20 Customer Service Statistics You Can’t and Shouldn’t Ignore | SATISFACTION & FIDELITE CLIENT | Scoop.it
When it comes to customer service, word of mouth from satisfied clients has a more lasting impact than any costly advertising campaign.
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Uncover the “Cracks in the Foundation” and Take Action to Fix Them

Uncover the “Cracks in the Foundation” and Take Action to Fix Them | SATISFACTION & FIDELITE CLIENT | Scoop.it
As much as we’d like comments alone to compel operational change, it isn’t going to happen.
Operations won’t be inclined to change a process that involves 2,200 employees because of a list of quotes.
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Viste mystères : 26% des agences Selectour Afat ne sont pas assez performantes

Viste mystères : 26% des agences Selectour Afat ne sont pas assez performantes | SATISFACTION & FIDELITE CLIENT | Scoop.it
lechotouristique.com -
651 agences du réseau ont participé à la seconde vague de visites mystère qui a eu lieu en fin d’année. Si les...
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This Seattle Startup Wants to Calm the Angry Customer

This Seattle Startup Wants to Calm the Angry Customer | SATISFACTION & FIDELITE CLIENT | Scoop.it
Seattle-based Spot Survey wants to make friends with those angry, demanding customers who tweet, post and rant on social media. 
Well, not exactly.
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Choice and Control Drive Customer Experience at Hilton Worldwide

Choice and Control Drive Customer Experience at Hilton Worldwide | SATISFACTION & FIDELITE CLIENT | Scoop.it
Choice and Control Drive Customer Experience at Hilton Worldwide
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Modern Customer Service: Are You There Yet?

Modern Customer Service: Are You There Yet? | SATISFACTION & FIDELITE CLIENT | Scoop.it
Although most executives think they’re doing a good job in delivering the best service to their customers, there is plenty of room for improvement.
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Cost Cutting in the Call Center Kills Customer Experience

Cost Cutting in the Call Center Kills Customer Experience | SATISFACTION & FIDELITE CLIENT | Scoop.it
If careful consideration is not made in cost cutting, companies will end up spending less and getting less, or spending less, but costing more in other areas that have to compensate.
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C'était comment, les enquêtes, il y a 20 ans ? (et comment ça sera dans 20 ans ?)

C'était comment, les enquêtes, il y a 20 ans ? (et comment ça sera dans 20 ans ?) | SATISFACTION & FIDELITE CLIENT | Scoop.it
A l'occasion du vingtième anniversaire de son institut marketing Init, Christian Barbaray revient, de façon très personnelle, sur les enquêtes des temps passé, présent et futur.
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5 Predictions About Marketing Technology

5 Predictions About Marketing Technology | SATISFACTION & FIDELITE CLIENT | Scoop.it
Two decades ago, a spunky little start-up called Netflix indirectly gave a big boost to marketing technology.
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iAdvize vise les 7 millions d’euros de chiffre d’affaires sur 2015

iAdvize vise les 7 millions d’euros de chiffre d’affaires sur 2015 | SATISFACTION & FIDELITE CLIENT | Scoop.it
Cette start-up nantaise du domaine de la gestion de la relation client en ligne en instantané mise notamment sur l'international pour grandir.
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Ahold’s International Perspective: Customer Loyalty in the States and in Europe

Ahold’s International Perspective: Customer Loyalty in the States and in Europe | SATISFACTION & FIDELITE CLIENT | Scoop.it
Ahold’s International Perspective: Customer Loyalty in the States and in Europe
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Customer Engagement Sky High at Nordstrom

Customer Engagement Sky High at Nordstrom | SATISFACTION & FIDELITE CLIENT | Scoop.it
According to a study by Market Force, customer engagement at Nordstrom is at an all time high. Nordstrom scored highest in two of the study's four categories: Merchandising and Just For Me.
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Call centers made in France, l’appel des cieux

Call centers made in France, l’appel des cieux | SATISFACTION & FIDELITE CLIENT | Scoop.it
Call centers made in France, l’appel des cieux
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Les exigences des consommateurs sont-elles devenues trop élevées?

Les exigences des consommateurs sont-elles devenues trop élevées? | SATISFACTION & FIDELITE CLIENT | Scoop.it
CONSOMMATION - Dans mon travail, j'ai la chance de pouvoir être chaque jour en contact avec des centaines de marques dans le monde entier. Mais elles ont quelque chose en commun: les attentes de leurs clients sont plus élevées que...
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