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Enquête de satisfaction UFC-Que Chiosir : les clients mécontents de ... - Challenges.fr

Enquête de satisfaction UFC-Que Chiosir : les clients mécontents de ... - Challenges.fr | SATISFACTION & FIDELITE CLIENT | Scoop.it

Une enquête de l'UFC-Que Choisir révèle une chute de dix points en six ans du taux de satisfaction des clients de la SNCF: 63% d'entre eux sont...

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SATISFACTION & FIDELITE CLIENT
Tout sur la Satisfaction et la Fidélité Clients, les questionnaires, les résultats, les méthodes et les concepts de relation client et de réseaux sociaux qui y sont liés...
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Creating a Killer Customer Experience Marketing Strategy

Creating a Killer Customer Experience Marketing Strategy | SATISFACTION & FIDELITE CLIENT | Scoop.it
If you want to create a successful business, you should learn how you can create the best customer experience marketing strategy. This is very useful in order to attract a lot of potential customers to your business.
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Where does Reputation Management Fit into Your Customer Experience Management Program?

Where does Reputation Management Fit into Your Customer Experience Management Program? | SATISFACTION & FIDELITE CLIENT | Scoop.it
Last week, in my blog called “Reputation Management: Customer Experience or Marketing,” I established that reputation management is a way to assess an individual’s customer experience and, more importantly (to companies), a marketing tool to manage...
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Dans les coulisses de... Michel et Augustin - Super Cliente

Dans les coulisses de... Michel et Augustin - Super Cliente | SATISFACTION & FIDELITE CLIENT | Scoop.it
Super Cliente a découvert les coulisses du service client de Michel et Augustin. Récit. (Découvrez une relation client rattachée à la production de contenus avec Michel et Augustin !
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Managing Customer Relationships for a Better CX

Managing Customer Relationships for a Better CX | SATISFACTION & FIDELITE CLIENT | Scoop.it
Whether you run a small or a substantial business, you will need to know that managing customer relationships is what will keep your business stronger and ever growing.
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7 Simple Customer Considerations to Improve the Experience NOW

7 Simple Customer Considerations to Improve the Experience NOW | SATISFACTION & FIDELITE CLIENT | Scoop.it
The following is a Best of 360Connext post.Much of what I do these days centers around evaluations.
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Why You Can’t Ignore the Customer Experience

Why You Can’t Ignore the Customer Experience | SATISFACTION & FIDELITE CLIENT | Scoop.it
You work to make your company profitable—creating a strategic blend of market research, managing inventory and cash flow, improving productivity, strategic pricing, trimming costs and enlarging your customer base.
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4 Challenges About Leading Customer Experience Initiatives

4 Challenges About Leading Customer Experience Initiatives | SATISFACTION & FIDELITE CLIENT | Scoop.it
The following is a Best of 360Connext post. At the inaugural Customer Experience Professionals Association (CXPA) event for customer experience practitioners in October of 2011, a few messages rose to the top.
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Relation client : les 7 péchés capitaux des ent...

Relation client : les 7 péchés capitaux des ent... | SATISFACTION & FIDELITE CLIENT | Scoop.it
7 signes montrant que votre entreprise s’enlise dans une mentalité basée sur la transaction et non sur la relation client... Soyez une entreprise agile !
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User Experience vs. Customer Experience

User Experience vs. Customer Experience | SATISFACTION & FIDELITE CLIENT | Scoop.it
The following is a Best of 360Connext post.Customer experience is always a little tricky to explain. It’s just so darn big. What doesn’t it cover (not much) and who is responsible (good question).
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» Avec « Réseau du futur », la BRED renouvelle la relation client | SEO London Bookmarks DIGG by DEDALUS.BIZ

Avec « Réseau du futur », la BRED renouvelle la relation client | SEO London Bookmarks http://t.co/LI37nMFkJc
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Esprit de Service : un livre généreux de Xavier Quérat-Hément

Esprit de Service : un livre généreux de Xavier Quérat-Hément | SATISFACTION & FIDELITE CLIENT | Scoop.it
"L'esprit de Service" est le titre de ce nouveau livre dont vous connaissez certainement l'auteur que j'ai interviewé sur ce blog il y a trois années de cela, Xavier Quérat-Hément. Il est le directeur de la qualité du Groupe La Poste.
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5 Simple Yet Taken for Granted Ways to Boost Customer Loyalty

5 Simple Yet Taken for Granted Ways to Boost Customer Loyalty | SATISFACTION & FIDELITE CLIENT | Scoop.it
It is true that it’s better to invest on customer loyalty than to acquire new customers. Experts say that loyal customers spend more, advertise your product or service for free and amp up your brand.
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Ryanair launches PayPal partnership to further boost customer experience

Ryanair launches PayPal partnership to further boost customer experience | SATISFACTION & FIDELITE CLIENT | Scoop.it
Budget airline Ryanair has launched a partnership with online payments system PayPal to further boost its customer experience.© Angelo Romano (CC BY 2.0). Cropped.
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Why You Can’t Ignore the Customer Experience

You work to make your company profitable—creating a strategic blend of market research, managing inventory and cash flow, improving productivity, strategic pricing, trimming costs and enlarging your customer base.
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Le client, ce grand oublié des processus internes

Le client, ce grand oublié des processus internes | SATISFACTION & FIDELITE CLIENT | Scoop.it
Relation client, service client, expérience client, satisfaction client… autant de locutions courantes qui laissent penser que les entreprises d’aujourd’hui sont résolument « client-centriques » ou « orientées-client ».
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Magazine Filière Sport » Décathlon déploie ses nouveaux outils de relation client

Magazine Filière Sport » Décathlon déploie ses nouveaux outils de relation client | SATISFACTION & FIDELITE CLIENT | Scoop.it
RT @SmartTribune: Décathlon déploie ses nouveaux outils de #RelationClient http://t.co/NaeVmOgJ6r http://t.co/y04rEHI667
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L’open innovation, ou l’art de faire travailler ses clients

L’open innovation, ou l’art de faire travailler ses clients | SATISFACTION & FIDELITE CLIENT | Scoop.it
Ce ne sont pas les idées qui comptent mais ce que vous en faites (by Francis Boyer) (RT @Devop_formation: L’open #innovation, ou l’art de faire travailler ses clients --- via @DYNESENS http://t.co/6or2CjHIOR...
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L'Effet WOW ! De la satisfaction à l'enchantement du client - Journal du Net

L'Effet WOW ! De la satisfaction à l'enchantement du client - Journal du Net | SATISFACTION & FIDELITE CLIENT | Scoop.it
L'Effet WOW ! De la satisfaction à l'enchantement du clientJournal du NetLes Marketers ont désormais un nouveau credo : ils ne doivent pas seulement développer les clients très satisfaits, mais les clients enchantés.
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Vue à 360°, le nouvel eldorado de la Gestion de la Relation Client ?

Vue à 360°, le nouvel eldorado de la Gestion de la Relation Client ? | SATISFACTION & FIDELITE CLIENT | Scoop.it
Offrir une meilleure expérience et simplifier le parcours client dans les différents canaux, tels sont les nouveaux enjeux prioritaires des entreprises en cet (Vue à 360°, le nouvel eldorado de la Gestion de la Relation Client ?
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Le client n'a pas toujours raison - LaPresse.ca

Le client n'a pas toujours raison - LaPresse.ca | SATISFACTION & FIDELITE CLIENT | Scoop.it
Le client n'a pas toujours raisonLaPresse.caDe plus, comme ses émotions vont rester présentes un certain moment, les clients suivants vont également en pâtir. Q: Y a-t-il des effets à plus long terme?
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Sens du client - Le blog des professionnels du ...

Sens du client - Le blog des professionnels du ... | SATISFACTION & FIDELITE CLIENT | Scoop.it
Sens du client - Le blog des professionnels du marketing client et de la relation client: Esprit de Service : un livre généreux de Xavier Quérat-Hément on New Marketing : Data-Brand-Content-CustomerExp curated by Rémy Pernot (RT @remypernot: Le livre...
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Actu bâtiment / PAROLE D’EXPERT : « Enrichir encore la relation client » - Cédric Ducrocq (p-dg Dia-Mart)

Actu bâtiment / PAROLE D’EXPERT : « Enrichir encore la relation client » - Cédric Ducrocq (p-dg Dia-Mart) | SATISFACTION & FIDELITE CLIENT | Scoop.it
« Après une quinzaine d’années de croissance ininterrompue, que la crise de 2008 a stoppée net, le marché a fait d\'abord preuve d’une assez forte résilience......
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What Role Does Intuition Play in Customer Experience?

What Role Does Intuition Play in Customer Experience? | SATISFACTION & FIDELITE CLIENT | Scoop.it
Image courtesy of Ian MuttooI originally wrote this post as a two-part series for InsideCXM in February 2014.A couple months ago, I wrote a post called The 15 Senses of a Great Customer Experience.
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How to Build a CX Structure to Influence Change and Drive Action

How to Build a CX Structure to Influence Change and Drive Action | SATISFACTION & FIDELITE CLIENT | Scoop.it
Once a company determines the CX influencer strength (where the CCO will report), its time to identify what structure will work best within the organization based on commitment and resources.
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That's How We Do Things Around Here

That's How We Do Things Around Here | SATISFACTION & FIDELITE CLIENT | Scoop.it
Image courtesy of infinity and beyondHow can a story about a few monkeys challenge the way we think about how and why policies, processes, and cultures are created?
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