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The Challenger & Customer Experience - Business901

The Challenger & Customer Experience - Business901 | sales training | Scoop.it
Matt's latest books are The Effortless Experience: Conquering the New Battleground for Customer Loyalty and The Challenger Sale: Taking Control of the Customer Conversation. Related Transcription and Podcasts: Dixon on The Challenger ...

Via Fred Zimny
Laura Davis's insight:

Its hard for reps to hear that the relationship builder seller profile is the lowest performer when stacked against the 5 profiles but read here why that is true and how the Challenger out performs all profiles.

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Converting Classroom Training to Virtual Instruction: Some Tips by Joel Gendelman : Learning Solutions Magazine

Converting Classroom Training to Virtual Instruction: Some Tips by Joel Gendelman : Learning Solutions Magazine | sales training | Scoop.it
Laura Davis's insight:

Love these tips on conducting virtual training classes!

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Rescooped by Laura Davis from 21st Century Sales Effectiveness, Development, & Training
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What's Wrong With Your Sales Training Program

What's Wrong With Your Sales Training Program | sales training | Scoop.it
Somehow, "successful" sales training has become associated with a thick binder of material the salesperson lugs home from the class (never to open again). The classroom experience is based mainly upon rote memorization of facts.

Via Willis Smith
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Ten Ideas for Exercises in the Virtual Classroom — Web Conference Guru

Ten Ideas for Exercises in the Virtual Classroom — Web Conference Guru | sales training | Scoop.it
If you have either attended or facilitated training in a virtual classroom you know that maintaining a high level of interactivity is key to keeping participants engaged.  Here are ten ideas for exercises to try in your next virtual classroom (Ten...
Laura Davis's insight:

more great ways to engage partiipants in virtual learning

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Rescooped by Laura Davis from 21st Century Sales Effectiveness, Development, & Training
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How to Write a Sales E-mail

How to Write a Sales E-mail | sales training | Scoop.it
First time e-mails to potential customers must be short and make it easy to move to the next step.

Via Willis Smith
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Rescooped by Laura Davis from 21st Century Sales Effectiveness, Development, & Training
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5 Great Questions You Should Ask Your Customers

5 Great Questions You Should Ask Your Customers | sales training | Scoop.it
Speaking with customers is a great way to get insight into your business, but mediocre questions yield mediocre answers. Here are some tips for asking better questions.

Via Willis Smith
Laura Davis's insight:

Asking questions is always a topic we can learn more about.  Getting stuck asking the same questions over and over will cause us to miss valuable information.  Whether looking to learn more about what your customers think of you and your company, fishing for a referral or you truly want to know - there are some good ones here...

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