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Some great statistics to take note of how customer service can significantly improve sales in your business.
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Are you using a sales funnel yet? If not, maybe you should think about what you are doing in your marketing...
Interesting thining about this "new" funnel and the impact that online access has on today's purchasing decisions. Purchasers have so much more information at their fingertips! Reviews on search engines, via social media, etc. have such an impact on purchasing decisions...which certainly was not the case 100 years ago!