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Three Secrets of Organizational Effectiveness

Three Secrets of Organizational Effectiveness | Sales Leadership | Scoop.it

When the leaders of a major retail pharmacy chain set out to enhance customer satisfaction, market research told them that the number one determinant would be friendly and courteous service. This meant changing the organizational culture in hundreds of locations—creating an open, welcoming atmosphere where regular customers and employees knew one another’s names, and any question was quickly and cheerfully answered.


Via Vicki Kossoff @ The Learning Factor
Rick Garza's insight:

People still buy from people they like.  We spend millions on research to remind us of the Golden Rule, "Treat others they you want them treat you"  Whoever wrote that must be a brilliant individual.  Good advice!

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Vicki Kossoff @ The Learning Factor's curator insight, July 17, 2014 6:46 AM

How the practices of pride builders can help you build a high-performance culture.

Gottfried's curator insight, July 24, 2014 12:42 AM

social animal and scientific validation: pride building as an organizational effectiveness method

Frank J. Papotto, Ph.D.'s curator insight, July 24, 2014 10:07 AM

Well not terribly new, not particularly secret but still helpful. Autonomy, clear purposes, and recognition are described as sources of pride but we've known about these for quite some time in connection with high performance. More specifically, all of the ideas referred to: pride, trust, autonomy, purpose and recognition are associated with employee engagement--a key driver of organizational effectiveness in the #empoweringeffectiveness model.

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What Happens in One Minute on the Internet? [Infographic]

What Happens in One Minute on the Internet? [Infographic] | Sales Leadership | Scoop.it
As millions of new Internet users log on every month, the numbers relating to the flow of information becomes ever more staggering.


An infographic from analytics software provider Domo, attempts to quantify just how much data is generated in one minute online.

Compare it to Domo’s similar infographic from two years ago to see just how much more we’ve crammed into a minute...


Via Lauren Moss
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Steven Towndrow's curator insight, April 24, 5:12 AM

Mind bending numbers

Jacques Morin's curator insight, April 24, 9:57 AM

Wow, ça bouge sur internet en une minute!!!

Mike Allen's curator insight, April 25, 5:54 AM

different psychology attracts different users - obvious - but finding out details will energise your response rate. One ad won't do for all

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What Makes Someone an Engaging Leader - blogs.hbr.org (blog)

What Makes Someone an Engaging Leader - blogs.hbr.org (blog) | Sales Leadership | Scoop.it
And how organizations can develop more of them.
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6 Ways to Get Me to Email You Back

6 Ways to Get Me to Email You Back | Sales Leadership | Scoop.it
Two years ago, I made a commitment to do something that made me profoundly uncomfortable. I had just finished writing my first book, and I promised my publisher that I would reach out to bestselling
Rick Garza's insight:

Sales Athletes are always looking for ways to raise their avergage.  Here is a few well thought out ideas to raise your average of emails read by your prospects

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Why Pope Francis Is So Effective: 8 Lessons for Every Leader

Why Pope Francis Is So Effective: 8 Lessons for Every Leader | Sales Leadership | Scoop.it

Pope Francis has approval ratings any leader could envy: 88 percent of American Catholics think he's doing a good job, and nearly three quarters of Americans in general view him with favor. What is he doing right?

 

To answer that question, business author Jeffrey A. Krames examined His Holiness's approach from a leadership perspective, and the result is Lead with Humility: 12 Leadership Lessons from Pope Francis. Though a non-Catholic, Krames was inspired to write about the pontiff because he is the child of Holocaust survivors, he explains. "When I saw Pope Francis, I thought he was the anti-Hitler."


Here are some practices that make Pope Francis so effective--and that any business leader could use:

1. Reach out to non-customers.


Via Vicki Kossoff @ The Learning Factor
Rick Garza's insight:

Sales Leaders - Take note.  Leading a 1.2 Billion size organization is no easy task.  Take a moment to see how it can be replicated for any size organization.

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Odin Tours's curator insight, August 4, 2014 6:36 AM

http://www.indiatravelagent.net/tour/golden-triangle-tour/

 

Dialogue's curator insight, August 4, 2014 7:55 AM

Lesson 1 'reach out to non-customers'

Frank J. Papotto, Ph.D.'s curator insight, August 4, 2014 12:24 PM

It is clear that the  Pope has been quite effective as a leader.  He has excelled at managing change, at aligning the Catholic Church with it core purposes, at creating processes and procedures that have helped the Church work better, and at engaging Catholics more comprehensively in their Church.  

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5 ways a sustainability lens can focus your mid-year reviews

5 ways a sustainability lens can focus your mid-year reviews | Sales Leadership | Scoop.it
Formal reviews can be a powerful tool for driving employee engagement. Start by connecting to the company's core values and purpose.
Rick Garza's insight:

Sales Leaders use reviews to ask versus tell

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Eagle Ford Crude shipments up at Port of Corpus Christi - San Antonio Business Journal

Eagle Ford Crude shipments up at Port of Corpus Christi - San Antonio Business Journal | Sales Leadership | Scoop.it
The port's June shipments are up substantially from a year ago.
Rick Garza's insight:

Sales Leaders look for trends and go where there is growth

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70% Of Your Time At Work Is Wasted - How To Change That

70% Of Your Time At Work Is Wasted - How To Change That | Sales Leadership | Scoop.it

The average tech CEO works about 300 days a year, 14 hours a day. That’s 4,200 hours a year.

 

The stats for most other tech leaders and startup employees aren’t too far off. It sounds like a lot of time, but for most, it’s not enough. Nearly 30% of that time gets sunk into email. Another third gets spent in meetings--and studies show that half of those hours are completely wasted.


Via Vicki Kossoff @ The Learning Factor
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Jacob M Engel's curator insight, July 22, 2014 6:44 AM

According to Dr. Stephen Covey, time wasters (quadrants 3&4) are what bankrupts organizations.

Joy Moore's curator insight, July 22, 2014 9:55 PM

Interesting insight into time management with some good tips

Antonio Conservati's curator insight, December 26, 2014 8:32 PM

This is so very true!

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Amazon's Kindle Unlimited all-you-can-read for $10/mth: how many subscriptions will I need?

Amazon's Kindle Unlimited all-you-can-read for $10/mth: how many subscriptions will I need? | Sales Leadership | Scoop.it
After teasing us with a possible launch, Amazon has confirmed Kindle Unlimited, its all-you-can-read e-book subscription service. For $9.99 per month,

Via Farid Mheir
Rick Garza's insight:

For those who plunk $20 to $40 per month on buying ebooks, this may be something to consider.

Readers are leaders.

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Farid Mheir's curator insight, July 18, 2014 12:24 PM

10$/month for 600k books, sounds like a good deal to me, a way to bypass and even maybe make the local library useless. But wait, I already have a netflix subscription for videos, google drive for files and documents, videotron for cable tv. And many more to come in the future. When will this end?


Surely I won't be able to subscribe to all these different subscriptions! What will I do? Or more precisely, what offer would make sense? Will there be a "generic" content subscription that will allow me, say for 20$ or 40$ per month to have access to multiple sources of content, from movies to books to documents to tv programme. A global content aggregator - not Apple nor Amazon nor Yahoo as I assume these guys will certainly offer it at a discount - that will provide content. Just digital content, aggregated across all the many providers. Kind of like a telecom provider that will manage my "content roaming", allowing me to pay "content roaming charges" when access content that is not part of their library.

Mike Lewis's curator insight, July 19, 2014 9:36 AM

Will this strategy disrupt book sellers even more?

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5 Things Businesses Can Learn From Brazil's Crushing World Cup Defeat - Fast Company

5 Things Businesses Can Learn From Brazil's Crushing World Cup Defeat - Fast Company | Sales Leadership | Scoop.it
Fast Company 5 Things Businesses Can Learn From Brazil's Crushing World Cup Defeat Fast Company Himanshu Saxena is a thinker, writer, and speaker on concepts such as Big Picture, Reimagination, Strategy & Innovation and Leadership @Top Level.
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10 'Art of War' Lessons Your Competitors Hope You Don't Know

Sun Tzu's The Art of War is one of the world's most revered books on strategy. Although this classic was compiled more than 2,000 ago,  there is still much you can learn from the writing on managing conflict wisely, efficiently, and victoriously..


Via Bonnie Hohhof
Rick Garza's insight:

A Sales Athlete is always looking for an advantage over his "enemy" aka competitor.  In sales, 2nd Place doesn't count, unless you learn from the loss and become a better Sales Athlete.

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Are Today’s Business Heroes Challenging Our Ideas About Leadership?

Are Today’s Business Heroes Challenging Our Ideas About Leadership? | Sales Leadership | Scoop.it

Are today's most talked about business leaders--Jobs, Bezos, Gates--a group to be admired and followed? They seem to lack the humility and lead-from-behind mentality so espoused by serious management thinkers such as Jim Collins and Bill George. Who do you want leading your company? 


Via Vicki Kossoff @ The Learning Factor
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NAWBO Sacramento's curator insight, July 10, 2014 2:28 AM

With a growing number of women business owners on the horizon, this information is valuable and could be moreso with a few women named to give it a better balance.

Arslan Chaudhary's curator insight, July 10, 2014 2:58 AM

(http://hintamobile.com/)
Are you looking for new mobile and their specifications and
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(http://hintamobile.com/)

Jean-Guy Frenette's curator insight, July 10, 2014 8:09 AM

PDGLead

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Making meetings meaningful - Business Today

Making meetings meaningful - Business Today | Sales Leadership | Scoop.it
Business Today Making meetings meaningful Business Today Steve Jobs felt that PowerPoint robbed people of their ability to think and many times insisted on no use of PowerPoint for product innovation meetings where people had to be at their...
Rick Garza's insight:

As virtual as we we feel we are, we will never get rid of the "Meeting"

So the challenge will always remain, "Are you an enabler to a productive meeting or do you give meetings a bad name?

 

Your choice -- Leaders Lead.

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Choose the Right Innovation Method at the Right Time - HBR

Choose the Right Innovation Method at the Right Time - HBR | Sales Leadership | Scoop.it

In the industries plagued by the most uncertainty, how do companies hold on to their ability to innovate? And how do they achieve, and keep, an innovation premium in the market? We found that managers who help their firms create and maintain an innovation premium use a different set of tools than their more traditional counterparts — tools honed in start-ups and specifically designed to manage uncertainty.


Via Bonnie Hohhof
Rick Garza's insight:

Keep an open mind and be aware of events around you.

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KiwiBelma's curator insight, January 1, 1:29 AM

Design Thinking

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At West Point, Knicks Seek Something Different: Discipline - New York Times

At West Point, Knicks Seek Something Different: Discipline - New York Times | Sales Leadership | Scoop.it
With a new coach and a new system, the Knicks trained at West Point during the first week of preseason practice in an attempt to pick up some positive attributes by osmosis.
Rick Garza's insight:

Every Sales Athlete needs attention to discipline to get that edge that increases your chance to be your best.

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WNBA All-Star Becky Hammon will join Spurs coaching staff - San Antonio Business Journal

WNBA All-Star Becky Hammon will join Spurs coaching staff - San Antonio Business Journal | Sales Leadership | Scoop.it
The San Antonio Spurs are not attention seekers, but the franchise will draw widespread attention for its latest move.
Rick Garza's insight:

Real Sales Leaders look for the best team members to solve todays problems.

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The Science of Storytelling

The Science of Storytelling | Sales Leadership | Scoop.it

Many studies show us that our brains prefer storytelling to facts.When we read facts, only the language parts of our brains work to understand the meaning. When we read a story, the language parts of our brains and any other part of the brain that we would use if we were actually experiencing what we’re reading, light up.This means that it’s easier for us to remember stories than facts. Our brains can't make major distinctions between a story we’re reading about and something we are actually doing....


Via Jeff Domansky
Rick Garza's insight:

There is nothing new under the sun. But that doesn't mean we can learn what our forefathers in sales new se well.  Stories get you farther than facts.

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ManufacturingStories's curator insight, October 1, 2014 3:55 PM

For more resources on STEM Education visit http://bit.ly/1640Tbl

Ricard Garcia's curator insight, October 3, 2014 2:02 AM

One more proof to show how important storytelling may be!

Birgitta Edberg's curator insight, March 29, 3:31 PM

Learn how storytelling affect your brain.

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The Daily Record Names Medifast's Michael MacDonald a "Most Admired CEO" - MarketWatch

The Daily Record Names Medifast's Michael MacDonald a "Most Admired CEO" - MarketWatch | Sales Leadership | Scoop.it
The Daily Record Names Medifast's Michael MacDonald a "Most Admired CEO" MarketWatch The winners are selected based on their leadership, vision, competitiveness, innovation, community service, financial performance, board service and nonprofit...
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Initiative Overload: Why Organizations Can't Get Anything Done - Talent Management (blog)

Initiative Overload: Why Organizations Can't Get Anything Done - Talent Management (blog) | Sales Leadership | Scoop.it
Initiative Overload: Why Organizations Can't Get Anything Done
Talent Management (blog)
In fact, a Bain & Company study showed that more than 80 percent of a leader's time is spent on only 20 percent of what is most valuable to an organization.
Rick Garza's insight:

Sales Leaders will stop in the midst of chaos to listen to good ideas and see how they can lead others through the jungle of change

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Must Read Report: The Internet’s Latest Disruption – Knowledge.

Must Read Report: The Internet’s Latest Disruption – Knowledge. | Sales Leadership | Scoop.it
Know or die: risk and opportunity of Knowledge 2.0
“And the web stormed the enterprise and disrupted roles, tasks and jobs: it cast speed, openness, flexibility and efficiency throughout, sparing no business processes: manufacturing, logistic, accounting, customer relation management, lead generation…”
The digital mutation is also profoundly disrupting how knowledge is acquired, organized and shared. Knowledge is an intangible, yet strategic asset of any enterprise. With businesses becoming more virtual and dematerialized, its value is patently and rapidly growing. Continue reading →
Rick Garza's insight:

It is when you think you know it all that you are in trouble.  Read this to stay engaged and always be open to the right to learn something new every day.

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Three Secrets of Organizational Effectiveness

Three Secrets of Organizational Effectiveness | Sales Leadership | Scoop.it

When the leaders of a major retail pharmacy chain set out to enhance customer satisfaction, market research told them that the number one determinant would be friendly and courteous service. This meant changing the organizational culture in hundreds of locations—creating an open, welcoming atmosphere where regular customers and employees knew one another’s names, and any question was quickly and cheerfully answered.


Via Vicki Kossoff @ The Learning Factor
Rick Garza's insight:

People still buy from people they like.  We spend millions on research to remind us of the Golden Rule, "Treat others they you want them treat you"  Whoever wrote that must be a brilliant individual.  Good advice!

more...
Vicki Kossoff @ The Learning Factor's curator insight, July 17, 2014 6:46 AM

How the practices of pride builders can help you build a high-performance culture.

Gottfried's curator insight, July 24, 2014 12:42 AM

social animal and scientific validation: pride building as an organizational effectiveness method

Frank J. Papotto, Ph.D.'s curator insight, July 24, 2014 10:07 AM

Well not terribly new, not particularly secret but still helpful. Autonomy, clear purposes, and recognition are described as sources of pride but we've known about these for quite some time in connection with high performance. More specifically, all of the ideas referred to: pride, trust, autonomy, purpose and recognition are associated with employee engagement--a key driver of organizational effectiveness in the #empoweringeffectiveness model.

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The New Sales Leadership Paradigm - Winning Strategies to Increase Sales I - YouTube

Keynote Presentation: eyeforpharma Canada Conference, Toronto June 18, 2014. http://www.eyeforpharma.com/canada/ Also: Presented at CallidusCloud Connections...
Rick Garza's insight:

Good investment of time for Sales Leaders who understand the need to continually change and grow.

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LinkedIn's New App Predicts What You Need To Know Before A Meeting - Forbes

LinkedIn's New App Predicts What You Need To Know Before A Meeting - Forbes | Sales Leadership | Scoop.it

The professional network with 300 million registered users says it’s launching a new, smarter app that uses “anticipatory computing” techniques to prompt users with tidbits of information they should know about people. The Connected app, launching Thursday, replaces a previous app called Contacts, and uses a card-like interface to show users updates on what’s happening with people in the network. The app is also smarter than its predecessor in a few ways: it can integrate with a smartphone’s calendar to learn about forthcoming appointments.

.


Via Bonnie Hohhof
Rick Garza's insight:

A Sales Athlete needs to evaluate new tools to give them the edge over 2nd place finishers.

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Time Warner Cable Business Class | Business Home

Time Warner Cable Business Class provides advanced technology and premium customer services to businesses throughout the country. Time Warner Business Class offers Internet, voice, network services and cloud services to businesses within the Time Warner Business footprint.
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