Reverse Logistics
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Online Retail Returns Should Be Rethought Because They Actually Make You Money in the Long Run |

Online Retail Returns Should Be Rethought Because They Actually Make You Money in the Long Run | | Reverse Logistics | Scoop.it
A nightmare … that’s what most online retailers will tell you about the returns process.

Via Clarissa Harrington
Peter Sobotta's insight:

One study showed a spike in spending by as much as $2,000 or more per consumer over just 24 months when the right returns policy was in place.

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Clarissa Harrington's curator insight, May 7, 2015 12:27 AM

Only only in the near past have e-tailers been capable of evolve past the mantra that on-line product returns have been a cost that they had to absorb.

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Amazon courts startups, SMBs with Launchpad fulfillment service - ZDNet

Amazon courts startups, SMBs with Launchpad fulfillment service - ZDNet | Reverse Logistics | Scoop.it
Launchpad is an indication that Amazon's fulfillment network and ecosystem for third party sellers is becoming a differentiator.

Via Cathy Roberson
Peter Sobotta's insight:

Large companies are increasingly bringing their e-commerce operations in-house to leverage digital and physical channels. That reality means that smaller companies will be the new battleground for third party fulfillment players.

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Drop Shipping: How to Manage Returns

Drop Shipping: How to Manage Returns | Reverse Logistics | Scoop.it
Drop shipping requires three major data integrations between the retailer and the supplier: product catalog, inventory, and orders. The order integration and workflow culminates with ...
Peter Sobotta's insight:

Customers return products when they are disappointed with their purchase. 

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Peter Sobotta's curator insight, April 27, 2015 8:41 AM

Returns for ecommerce businesses are more complicated than the straightforward process that consumers use in physical retail stores. For drop shipping, returns add an additional layer of complexity.

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Delhivery nets US$85M as e-commerce logistics poised for huge growth in India - e27

Delhivery nets US$85M as e-commerce logistics poised for huge growth in India - e27 | Reverse Logistics | Scoop.it
With consumer Internet majors such as Ola, Flipkart and Amazon foraying into the grocery e-tailing space, e-commerce logistics is set to boom
Peter Sobotta's insight:

On-demand logistics and e-commerce fulfillment verticals are showing remarkable growth, and gaining VC interest.

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Using 4 Reverse Logistics Benefits to Boost Supply Chain

Using 4 Reverse Logistics Benefits to Boost Supply Chain | Reverse Logistics | Scoop.it
Many supply chain managers forget to think about returns or reverse logistics first. However, it's proven to help boost supply chain management.
Peter Sobotta's insight:

Most return management processes are vaguely outlined. Information is unclear as to what returns exist in the pipeline and their status. Are the items to be repaired, replaced, refurbished, recycled or trashed? 

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Green Reverse Logistics Brings Many Happy Returns - Inbound Logistics

Green Reverse Logistics Brings Many Happy Returns - Inbound Logistics | Reverse Logistics | Scoop.it
Companies that combine the reduce, reuse, recycle mantra with the supply chain wisdom of managing costs and stamping out inefficiencies are developing reverse supply chains that help the Earth, the customer, and the bottom line.
Peter Sobotta's insight:

By embracing reverse logistics strategies including returns management; product repair and refurbishment; recycling of goods and materials; and proper disposal of materials from unwanted goods, companies can move the sustainability needle while also cutting costs and reaping products with a longer shelf life.

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Drop Shipping: How to Manage Returns - Practical Ecommerce

Drop Shipping: How to Manage Returns - Practical Ecommerce | Reverse Logistics | Scoop.it
Drop shipping requires three major data integrations between the retailer and the supplier: product catalog, inventory, and orders. The order integration and workflow culminates with ...
Peter Sobotta's insight:

Returns for ecommerce businesses are more complicated than the straightforward process that consumers use in physical retail stores. For drop shipping, returns add an additional layer of complexity.

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Peter Sobotta's curator insight, June 21, 2015 10:34 PM

Customers return products when they are disappointed with their purchase. 

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The Insane Cost of Unhappy Customers [INFOGRAPHIC]

The Insane Cost of Unhappy Customers [INFOGRAPHIC] | Reverse Logistics | Scoop.it
Catching unhappy customers and doing something about it doesn’t have to cost a fortune, and it doesn’t require fancy integrated technology systems to be integrated into your customer service processes.
Peter Sobotta's insight:

Catching unhappy customers and doing something about it doesn’t have to cost a fortune, and it doesn’t require fancy integrated technology systems to be integrated into your customer service processes.

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The Ultimate DIY Guide to Beautiful Product Photography – Shopify

The Ultimate DIY Guide to Beautiful Product Photography – Shopify | Reverse Logistics | Scoop.it
A blog about ecommerce marketing, running an online business and updates to Shopify's ecommerce community.
Peter Sobotta's insight:

Showcasing your products with high-quality images can also be the winning difference between a conversion and no sale at all. 

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Data To Insight To Action: 4 Ways To Generate ROI From Ecommerce Analytics

Data To Insight To Action: 4 Ways To Generate ROI From Ecommerce Analytics | Reverse Logistics | Scoop.it
There’s been a lot of talk over the past couple of years about big data. First introduced nearly two decades ago, big data is the collection of large data sets that were once difficult to process.…

Via Riaz Khan
Peter Sobotta's insight:

Big data solves one of the industry’s biggest conundrums: getting the right message to the right consumer.

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Four Reasons Retailers Should Pay Attention to Reverse Logistics - Inbound Logistics

Four Reasons Retailers Should Pay Attention to Reverse Logistics - Inbound Logistics | Reverse Logistics | Scoop.it
A good reverse logistics program saves retailers money, makes customers happy, and serves as a competitive advantage.
Peter Sobotta's insight:

A well-planned reverse logistics strategy provides competitive advantage to grow a business across multiple channels. 

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What Does Reverse Logistics Have to Do with ITAD?

What Does Reverse Logistics Have to Do with ITAD? | Reverse Logistics | Scoop.it
When you are refreshing, or sending out new end user IT equipment such as laptops, PCs, tablets or mobile devices, you probably have a plan and budget for the shipping and tracking of the equipment g…...
Peter Sobotta's insight:

Reverse Logistics is the term for the process, and the discipline, of managing the tracking, collection and shipping of RMA returns, redeployment assets, or retired assets to their next or final destination. 
Read more at http://www.business2community.com/tech-gadgets/reverse-logistics-itad-01134277#QGj9Gs21rciJHzE2.99

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How E-Commerce Is Finally Disrupting The $600 Billion-A-Year Grocery Industry

How E-Commerce Is Finally Disrupting The $600 Billion-A-Year Grocery Industry | Reverse Logistics | Scoop.it
Around 25% of millennials said they would pay a premium for same-day delivery.
Peter Sobotta's insight:

In a new in-depth report, BI Intelligence looks at why the grocery business has proved so challenging to e-commerce companies — from consumer reluctance to complicated and expensive logistics — and what new strategies e-commerce startups and big-name tech companies are pursuing to push more grocery sales online. 

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Efficient Product Returns: Hitting the Nail on the Head of E-commerce

Efficient Product Returns: Hitting the Nail on the Head of E-commerce | Reverse Logistics | Scoop.it
Product returns are a key challenge in the #retail industry - see how companies can move forward from this. http://t.co/oQ6RiU4MMQ
Peter Sobotta's insight:

Many e-commerce players grapple with returns management, leaving customers unsatisfied. 

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eBay Now rapid-delivery service shut down - CNET

eBay Now rapid-delivery service shut down - CNET | Reverse Logistics | Scoop.it
The e-commerce company continues trimming initiatives to focus on its core marketplace, saying Monday it's shuttering some delivery services and several mobile apps.

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Getting Started in Reverse Logistics - Inbound Logistics

Getting Started in Reverse Logistics - Inbound Logistics | Reverse Logistics | Scoop.it
An integrated approach to reverse logistics can improve customer satisfaction, reduce costs, drive continuous improvement, and maximize return on assets.
Peter Sobotta's insight:

As companies strive to wring every cent out of their logistics costs, they're increasingly taking a hard look at their reverse logistics practices.

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Consolidating Reverse Logistics and Warehousing Yields Greater Returns - Inbound Logistics

Consolidating Reverse Logistics and Warehousing Yields Greater Returns - Inbound Logistics | Reverse Logistics | Scoop.it
Consolidating Reverse Logistics and Warehousing Yields Greater Returns http://t.co/U4D3IfzSwc
Peter Sobotta's insight:

Manufacturers can reduce overall supply chain costs by as much as 25 percent and returns processing backlogs from 45 to 90 days to eight days by consolidating reverse logistics and distribution processes in one location.

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| This is why reverse logistics is so crucial for your online shop

| This is why reverse logistics is so crucial for your online shop | Reverse Logistics | Scoop.it
Having a convenient and efficient method of allowing customers to return unwanted goods is almost as important as delivering to them in the first place.
Peter Sobotta's insight:

To effectively deal with product returns, you need to ensure you are addressing not only the needs of your customers. You also need to ensure that you are minimising the cost and impact of the product returns on your business since they can have a substantial effect on your profits.

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How to Reduce the Costs of Reverse Logistics

How to Reduce the Costs of Reverse Logistics | Reverse Logistics | Scoop.it
How to Reduce the Costs of Reverse Logistics | Innovation Enterprise http://t.co/S1fLQEfxKr
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Rampant Returns Plague E-Retailers

Rampant Returns Plague E-Retailers | Reverse Logistics | Scoop.it
Free shipping and lenient return policies have given online retailing a huge boost. Now, chains are mining their order data to get shoppers to keep more purchases.
Peter Sobotta's insight:

Free shipping and lenient return policies have given online retailing a huge boost. Now, chains are mining their order data to get shoppers to keep more purchases.

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Leveraging Big Data for Your E-Commerce Startup - Tech Cocktail

Leveraging Big Data for Your E-Commerce Startup - Tech Cocktail | Reverse Logistics | Scoop.it
Read about how E-commerce startups can benefit from leveraging Big Data analytics.
Peter Sobotta's insight:

Big Data doesn’t mean sifting through oceans of data in order to find a few pearls; instead, Big Data means there is an ocean of information available, but you can thrive by only focusing on specific areas. Data is almost always a question of quality over quantity.

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Beyond the Cart: 7 Features to Include on Your E-Commerce Site - Business 2 Community

Beyond the Cart: 7 Features to Include on Your E-Commerce Site - Business 2 Community | Reverse Logistics | Scoop.it
The online shopping sphere is increasingly becoming more competitive. Customers are consistently returning to the web to research and purchase products they otherwise would have left their home for.…
Peter Sobotta's insight:

For these smaller, niche online stores to set their company apart from large retailers, they’ll need to make the customer buying journey meet or exceed expectations for a completed checkout.

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Reverse Logistics - 5 Things You May Not Know

Reverse Logistics - 5 Things You May Not Know | Reverse Logistics | Scoop.it
Reverse logistics includes your return policy but also managing the returns through to re-shelving. Learn what you need to know about reverse logistics.
Peter Sobotta's insight:
Your return policy has a huge impact on your sales.
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Planning for the Worst with Reverse Logistics | Blog

Planning for the Worst with Reverse Logistics | Blog | Reverse Logistics | Scoop.it
As much planning that goes into forward logistics should also be applied to reverse logistics. The best designed reverse logistics systems consider...
Peter Sobotta's insight:

Returns amount to “friction” in a customer lifecycle. As such, the data provided from a return can provide a tremendous amount of business intelligence. 

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How Amazon Tricks You Into Thinking It Always Has the Lowest Prices

How Amazon Tricks You Into Thinking It Always Has the Lowest Prices | Reverse Logistics | Scoop.it
Amazon identifies the most popular products on its site and consistently prices them under the competition.
Peter Sobotta's insight:

Amazon identifies the most popular products on its site and consistently prices them under the competition.

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