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Retail Industry Trends
Retail Industry trends in english
Curated by bjanique
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A list of 10 retail mobile apps that customers love

A list of 10 retail mobile apps that customers love | Retail Industry Trends | Scoop.it
I’ve been thinking a lot about mobile apps in retail recently. I’ve been thinking about which retailers need an app and whether in fact we’re seeing a bit of a backlash against the app, fuelled by mobile optimised and responsive websites.

Via Lise Déchamps
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Lise Déchamps's curator insight, February 6, 2014 8:17 AM

10 exemples d'applications mobiles dans le domaine du retail aux Etats-Unis.

Stephane Papeil-Lalande's curator insight, February 7, 2014 3:14 AM

I’ve been thinking a lot about mobile apps in retail recently. I’ve been thinking about which retailers need an app and whether in fact we’re seeing a bit of a backlash against the app, fuelled by mobile optimised and responsive websites.

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The Hointer Shopping Experience: Buying jeans from a robot-powered apparel startup

[video] Amazing new experience by  GeekWire CEO Jonathan Sposato as he explores Hointer, a store that combines technology and traditional shopping. Think of it as the high-tech, modern shopping experience: something that is as fast and efficient as buying online, but still allows you to try on and touch the clothing.

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Ops & Org: the dirty secret to a good customer experience

Ops & Org: the dirty secret to a good customer experience | Retail Industry Trends | Scoop.it

To really deliver a great customer experience - one that both delights but also attracts and keeps valuable customers - is ultimately about having the right organization and supporting operations in place.

 

The digital capability has to be embedded in every part of the organization - from in-store sales to ecommerce to customer service. It's a radical shift.

 

Check out this video and let me know what you think retailers show be doing to transform their ops & org.

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Rakuten underlines six etailing trends for 2013

Rakuten underlines six etailing trends for 2013 | Retail Industry Trends | Scoop.it

1) Bringing a personal touch to loyalty: Social channels have made it possible for retailers to not only enter into personal dialogue with fans but reach friends of fans too. However, when it comes to driving ROI from loyalty in 2013, retailers have to convince its fans to not only be strong in numbers, but also be vocal about their loyalty. 

2) Curated commerce:Services such as Pinterest and The Fancy are quickly becoming popular social media tools, allowing users to organise their favourite items into themed collections that they can share with friends.  Not only does this fuel personal expression in shopping, but other shoppers will use these collections to inform their own purchase decisions.

3) Changing modes of payment: Alongside the growth of mobile transactions, NFC, and contactless payment methods could dramatically change how people pay for products.  Services like PayPal and Apple’s iTunes have already begun to centralise payments on mobile, but the next step will be services such as Square that offer sellers the ability to receive card payments with their existing smartphone and a simple plug-in device.  This freedom to accept payments either online or in-store will be invaluable for merchants of all sizes in the coming years.

4) The rise of the specialist retailer: Whether it’s brick-and-mortar or online, there has been a trend in recent years for consumers to move back to specialist retailers that can often offer a better-informed and personal service.  Moving away from mass-market retailers, to specialist retailers that cater to a specific range or area of products, be that fashion, jewellery, or photography equipment.

5)  Increased Video Use: One of the reasons video wasn’t incorporated as frequently into ecommerce websites in the past was that it would significantly slow down the site, and this is still a concern for many.  However, as internet speeds become faster across the world, retailers will cease to be restricted by broadband rates and will have the freedom to use increasingly rich media content. Video reviews and the virtual un-boxing of products are expected to become more prevalent across retail sites in 2013. 

6) Increased mobile integration:Whether it’s a mobile-optimised site or dedicated app, most retailers are coming to terms with the need for a smartphone or tablet solution.  However, mobile can offer much more than this, in the next year more integration in-store is expected, through the use of apps, QR codes and augmented reality experiences as well as shifts in the payment tools available from NFC to Apple’s Passbook.


Via Davy Dauvergne
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Make or break: will Christmas save retail?

Make or break: will Christmas save retail? | Retail Industry Trends | Scoop.it
Despite tough economic times, shoppers aren't spending less – they're spending differently. Eric Absensur explains how surviving traditional retailers are adapting

Via Marion Caillol - MIPIM /MAPIC Press Officer
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2012 KPCB Internet Trends Year-End Update

INTERNET TRENDS@ STANFORD - BASES KICK OFF12/3/2012Mary Meeker...

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Best Buy Is Struggling, And It’s All Your Fault [Harvard Business Review]

Best Buy Is Struggling, And It’s All Your Fault [Harvard Business Review] | Retail Industry Trends | Scoop.it


Be honest. How many times have you walked into a Best Buy to scope out a TV or appliance but then ordered the item on Amazon instead?


I’ve done it. I’m sure you have, too. Poor Best Buy: in recent years the big-box retailer has become a glorified showroom for Amazon, and considering the new smartphone apps that allow users to scan bar codes and find cheaper deals online, the problem is only getting worse. So how is Best Buy trying to survive?


According to Megan McArdle at the Daily Beast, Best Buy plans on opening more Apple-like storefronts to sell more luxury goods — decked-out fridges, high-end speakers, etc. In theory, the move makes sense. High-end retail is doing quite well these days. But the main problem, writes McArdle, is that Best Buy may not be able to close its behemoth stores fast enough (those damn leases): “Essentially Best Buy is like an animal in a trap: it has to chew through its own leg fast enough to escape with its life. Most of the category killers that have come to this impasse haven’t been able to do it. Which is why you can no longer pick up a movie at your local Blockbuster.”

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Walmart's Evolution From Big Box Giant To E-Commerce Innovator

Walmart's Evolution From Big Box Giant To E-Commerce Innovator | Retail Industry Trends | Scoop.it

Walmart, the world's largest retailer, embraces social, mobile, and the startup spirit to compete against Amazon. Will it be enough?


Via Benjamin Di Crescenzo
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35 Amazing Graphs That Show How Your Spending Habits Change With Age

35 Amazing Graphs That Show How Your Spending Habits Change With Age | Retail Industry Trends | Scoop.it

What happens to consumer spending on everything from underwear to airlines...

 

It's that time of year again when Americans spend like crazy for their loved ones and themselves. But everyone's needs and wants evolve dramatically with age.

 

HS Dent, an economic forecasting firm, compiled Census data on spending behavior and presented them as a series of demand curves (see right). The curves measure average annual expenditure for a given product over the age of the consumer.

 

The charts couldn't be more plain. But with a tiny bit of imagination, the curves offer a vivid look at how spending patterns change over time.

 

What are some things we learned? Well, men spend less on underwear as they get old, but spending on robes spike near the end of life. As we get older we use a lot less plastic cutlery. And alcohol consumption stays pretty steady from the day we turn 21 until we turn around 70.

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Apple Retail Does More Than Twice The Business Of Other Stores In Sales Per ... - TechCrunch

Apple Retail Does More Than Twice The Business Of Other Stores In Sales Per ... - TechCrunch | Retail Industry Trends | Scoop.it
Apple Retail Does More Than Twice The Business Of Other Stores In Sales Per square foot in the US
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Infographics

Infographics | Retail Industry Trends | Scoop.it
The Future Of Email: Best Practices & Trends [Infographic] (The Future Of Email: Best Practices & Trends [Infographic] http://t.co/arkF3SI9...)...
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Safeway tests NFC smartphone technology | Canadian Grocer

Safeway tests NFC smartphone technology | Canadian Grocer | Retail Industry Trends | Scoop.it
Safeway tests NFC smartphone technology | Canadian Grocer http://t.co/6v77q7II...

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Reinventing The Supermarket As A Terraced Retreat

Reinventing The Supermarket As A Terraced Retreat | Retail Industry Trends | Scoop.it
The supermarket may be a marvel of social engineering, a highly calibrated machine designed to fulfill our gustatory desires--at the expense of our wallets--but it’s a stretch to call it architecture.

Via Milen Mahadevan
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Mobile commerce trend magnifies retail’s out-of-stock problem

Mobile commerce trend magnifies retail’s out-of-stock problem | Retail Industry Trends | Scoop.it

One of the top trends in today’s retail industry is the increased usage of multiple channel consumption, specifically with mobile devices. Unfortunately for retailers, this trend can magnify the common inventory distortion problems of out-of-stock and on-shelf availability.

In a recent publication by Deloitte, “Global Powers of Retailing 2012,” it stated that “one cannot mention multichannel without also discussing mobile … one can anticipate that mobile, and all the capabilities and opportunities it offers, will be top of mind among retailers in 2012.”


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Amazon Is Not A Commerce Company

Amazon Is Not A Commerce Company | Retail Industry Trends | Scoop.it

Same-day shipping became the big retailer craze this holiday season. Why? As the New York Times points out, retailers are living in fear of Amazon.com and trying to match what the online retailer offers.


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Coca-Cola Content 2020 Initiative Strategy Video - Parts I & II

Inspirational .. as always with Coke : this video talks about moving from “creative excellence to content excellence”,  shifting towards storytelling to reach out to new customers


Via Benjamin Di Crescenzo
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Benjamin Di Crescenzo's curator insight, December 15, 2012 11:49 AM

Great vision of content marketing stratège. To be seen !

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Oracle: Customers willing to pay for good shopping experience

Oracle: Customers willing to pay for good shopping experience | Retail Industry Trends | Scoop.it

81 percent of consumers surveyed are willing to pay more for superior customer experience, with nearly half (44 percent) willing to pay a premium of more than 5 percent, a new study from Oracle Corporation concludes.

 

Improvement of the overall customer experience (40 percent), providing quick access to information and making it easier for customers to ask questions (35 percent) were cited as key drivers for spending more with a brand.


Via Marion Caillol - MIPIM /MAPIC Press Officer
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Social Media Report 2012 by Nielsen

Social Media Report 2012 by Nielsen | Retail Industry Trends | Scoop.it

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Garry Martin's curator insight, January 9, 2013 6:22 PM

No surprise here...

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Burger King delivery: A new front in the fast-food wars? - Fortune Management

Burger King delivery: A new front in the fast-food wars? - Fortune Management | Retail Industry Trends | Scoop.it
The burger chain is testing the waters for home delivery as part of a larger push to go from fast food straggler to industry frontrunner.
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Starbucks Plays to Chinese Tastes

Starbucks Plays to Chinese Tastes | Retail Industry Trends | Scoop.it
Starbucks is aiming to become more Chinese as it plans a rapid expansion in the country.

Via Marion Caillol - MIPIM /MAPIC Press Officer
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The Best Retail Companies To Work For - Forbes

The Best Retail Companies To Work For - Forbes | Retail Industry Trends | Scoop.it
FORBES recently laid out which retailers are doing the heaviest hiring this season, and which ones offer the best pay. But are you wondering where you’d be most satisfied? We’ve got the answer to that one, too.
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4 Social Consumer Segments To Watch

4 Social Consumer Segments To Watch | Retail Industry Trends | Scoop.it

As social media evolves, marketers realize that a social presence is no longer an option, but a necessity. Many have noticed a disconnect, however, between consumer reach provided by social media and actual, quantifiable customer acquisition
and return on investment.

 

Recent research by The Incyte Group provides unprecedented insight into four major consumer segments that are researching your brand online and more importantly the best ways you can reach them.

The implications of the findings are not a one size fits all solution for social engagement.

 

Rather, the research provides insight into four consumer segments that can have a major impact on your social strategy if you understand what motivates them.

 

The e-book “The Who's Who Of Consumer Segments, an Analysis of 4 Consumer Segments and the Way They Use Online Communities to Make Buying Decisions” examines the characteristics of unique market segments that are likely to join customer communities, and discuss how you can best leverage your social media strategy to connect with each in a meaningful, valuable way. http://bit.ly/QHyxy3

Check out the Infographic to get a sense of who these consumers are, how they research products and services, and what motivates them.

 

Source. http://bit.ly/WKT89B


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Mike Ellsworth's curator insight, February 23, 2013 6:22 PM

I just love the name of the Fashonsita Professionals segment.

Mike Ellsworth's comment, March 5, 2013 10:08 AM
Thanks for the reScoop, Benjami!
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Ikea bucks retail trend

Ikea bucks retail trend | Retail Industry Trends | Scoop.it
Price cuts, cheaper deliveries and website improvements help world's largest furniture retailer grab bigger share of UK market (Ikea bucks retail trend via @guardian http://t.co/h0uDLOuq...)...
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Infographie : évolution de l’utilisateur Windows de 1985 à 2012

Infographie : évolution de l’utilisateur Windows de 1985 à 2012 | Retail Industry Trends | Scoop.it

Tout le monde connait le système d’exploitation Windows successeur de MS-DOS, produit par Microsoft il était destiné à ses débuts aux ordinateurs compatibles PC.


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