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Rescooped by Jean-François Bigot from New Customer - Passenger Experience
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Always Be Curious

Always Be Curious | Retail training | Scoop.it
Remember when your kids were little and they asked a zillion questions? What? Why? How? When? It’s amazing how direct and focused (and persistent) children can be when they’re learning about their environment. Their curiosity is insatiable, and this is a good thing! In fact, I think children have a lot to teach us when we’re building business relationships and learning about our business environments. We need to be more curious—ask more questions—be more persistent. We tend to be more introspect

Via Eric_Determined / Eric Silverstein
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Gary Williams's curator insight, July 16, 2015 4:19 AM

Curiosity is one of the most important traits of all good salespeople. Be interested before trying to be interesting!

Andria Younger's curator insight, July 16, 2015 9:51 AM

As a mom of a 6 yrs old and to those who have children, I know you can totally relate to this.  

Dr Jody L Roubanis's curator insight, July 16, 2015 4:00 PM

Having inquisitive friends helps us keep that curious perspective and interest in always learning.

Rescooped by Jean-François Bigot from Startup Revolution
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Social Media - What You Don’t Know Can Hurt Your Business

Social Media - What You Don’t Know Can Hurt Your Business | Retail training | Scoop.it

Bob (not his real name) owns a busy, independent retail sports equipment business. His customers range in age from under 20s to those over 70.

Marty Note
Good social media primer for SMB business owners from a trusted source.


Via Martin (Marty) Smith
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Rescooped by Jean-François Bigot from Made In Retail : Marketing des reseaux Retail de la mode
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Les femmes plus exigeantes vis-à-vis du service client

Les femmes plus exigeantes vis-à-vis du service client | Retail training | Scoop.it

A l'occasion de la Journée de la femme, le 8 mars, l'Académie du Service a publié une étude selon laquelle les femmes sont plus sensibles à la qualité de service.


Via Made In Retail
Jean-François Bigot's insight:

Clientes satisfaites... et clientes enchantées !

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