Retail Customer Service
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6 Things Customers Want from Retail Stores and How You Can Deliver

6 Things Customers Want from Retail Stores and How You Can Deliver | Retail Customer Service | Scoop.it
What customers want is just as much (if not more) about the experience, service and a unique, engaging environment. Here are six improvements you can make.
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Press Release: Magellan Solutions Receives ISO 27001 Certification | The Magellan Solutions Blog

Press Release: Magellan Solutions Receives ISO 27001 Certification | The Magellan Solutions Blog | Retail Customer Service | Scoop.it
Written by: John Borillo Published by: Magellan Solutions
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Some Useful Tips When Medicines Need to Go | Order Taking Philippines Blog

Some Useful Tips When Medicines Need to Go | Order Taking Philippines Blog | Retail Customer Service | Scoop.it
While it isn’t rocket science, taking utmost care is the key to running a successful order taking for those meds to go. Doing so can actually save a life.
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CRM And Customer Experience: How CRM Helps In Providing Better Customer Relationships | CustomerThink

CRM And Customer Experience: How CRM Helps In Providing Better Customer Relationships | CustomerThink | Retail Customer Service | Scoop.it
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The Real-Time Response Rate of Philippine Call Centers | The Magellan Solutions Blog

The Real-Time Response Rate of Philippine Call Centers | The Magellan Solutions Blog | Retail Customer Service | Scoop.it
Real-time response rate is important in the Philippine call center industry. They rely on the advanced technology to provide fast and efficient customer
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Is Customer Service Part of Your Product Line? | The Magellan Solutions Blog

Is Customer Service Part of Your Product Line? | The Magellan Solutions Blog | Retail Customer Service | Scoop.it
A good product is one thing, but excellent customer service can mean everything to a customer.
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Choose BPO Philippines: The Advantages Of Hiring Philippine-based Professional Order Takers | The Magellan Solutions Blog

Choose BPO Philippines: The Advantages Of Hiring Philippine-based Professional Order Takers | The Magellan Solutions Blog | Retail Customer Service | Scoop.it
Written by: John Borillo Published by: Magellan Solutions The BPO industry offers various outsourcing services and order taking is an inbound
Christian Morales's insight:
The BPO industry offers various outsourcing services and order taking is an inbound service offered by the Philippine contact center industry. The service of order takers vary from one industry to another. Order takers are the people who interact with the customers over the phone. Their main duty is to handle calls and accept requests and queries. It is some sort of customer service, yet it requires skills and knowledge in handling customers’ calls.
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Discounts are Great, Add Customer Service and You’re Sold | The Magellan Solutions Blog

Discounts are Great, Add Customer Service and You’re Sold | The Magellan Solutions Blog | Retail Customer Service | Scoop.it
The next time you plan on putting those items on sale, why not open up that customer support center portal as well. It will definitely win more customers.
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Will Marketing Run Call Centers In Five Years? | The Magellan Solutions Blog

Will Marketing Run Call Centers In Five Years? | The Magellan Solutions Blog | Retail Customer Service | Scoop.it
Written by: John BorilloPublished by:Magellan Solutions Marketing plays a significant role in ensuring business growth. Yet, it is not the only factor
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Choosing a Good Outsourced Partner Can Make or Break You | The Magellan Solutions Blog

Choosing a Good Outsourced Partner Can Make or Break You | The Magellan Solutions Blog | Retail Customer Service | Scoop.it
Choose that outsourced call center or BPO partner well. It can spell the difference between success and a smeared reputation.
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Open Up and Give Them a Choice | Order Taking Philippines Blog

Open Up and Give Them a Choice | Order Taking Philippines Blog | Retail Customer Service | Scoop.it
A busy tone on an order taking service means there’s one person trying to get through, but can’t. Waiting for a reply to an order sent via email translates to
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Speed is of the Essence | Order Taking Philippines Blog

Speed is of the Essence | Order Taking Philippines Blog | Retail Customer Service | Scoop.it
Once a call comes in via your Order taking call center hotlines, your Fast Treats order fulfillment team should get to work and prepare to speed away to the
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▶ Customer Support Philippines: Mishandled Call Docu - Part 2 - YouTube

Tech support reps should not just take calls—they should have every customer's best interest at heart while doing so. With such measures, Magellan Solutions ...
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Live Chat and the Happy Customer

Live Chat and the Happy Customer | Retail Customer Service | Scoop.it
Whether we admit it or not, as business people, we all want to see our customers happy and satisfied. This is because of the fact that a happy customer will most always come back for more. And this i…
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Magellan Solutions Receives ISO 27001 Certification for Information Security Management Systems

Magellan Solutions Receives ISO 27001 Certification for Information Security Management Systems | Retail Customer Service | Scoop.it
Globally accepted information security standard demonstrates Magellan Solutions' capabilities for securing data for various clients.
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New iPhone now selling for just $45

New iPhone now selling for just $45 | Retail Customer Service | Scoop.it
A little more than two weeks after it first went on sale for $99, Apple's colorful new iPhone 5c is already on the bargain racks.
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Time And Tech Are Of The Essence | The Magellan Solutions Blog

Time And Tech Are Of The Essence | The Magellan Solutions Blog | Retail Customer Service | Scoop.it
The rate of customer satisfaction drops by 15% each time a client has to make a callback (or follow-up on his or her service request, complaint, or the like).
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Better ROI: Maximizing the Advantages of Up-selling | Order Taking Philippines Blog

Better ROI: Maximizing the Advantages of Up-selling | Order Taking Philippines Blog | Retail Customer Service | Scoop.it
Guiding customers to get exactly what they need not only generates sales and revenue, but also makes them happier as well.
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How Does An Answering Service Make Your Small Biz Look Big? | The Magellan Solutions Blog

How Does An Answering Service Make Your Small Biz Look Big? | The Magellan Solutions Blog | Retail Customer Service | Scoop.it
If you’re looking to boost your budding enterprise’s image, look no further than that call center’s answering service. It’s no illusion—it’s the real thing.
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Housewife’s Orders: How an Order Taking Call Center Can Help This Holiday Season | Order Taking Philippines Blog

Housewife’s Orders: How an Order Taking Call Center Can Help This Holiday Season | Order Taking Philippines Blog | Retail Customer Service | Scoop.it
Have you ever had your wife complain to you that she feels taken for granted, especially during the holiday season?
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Hotel Business Reserved for Those Who Will Take Advantage | The Magellan Solutions Blog

Hotel Business Reserved for Those Who Will Take Advantage | The Magellan Solutions Blog | Retail Customer Service | Scoop.it
Once you wake up from your slumber, we suggest getting your reservations call center team into action. There are summer vacationers waiting for their hotel
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Interactive Customer Care is the Way to Go | Order Taking Philippines Blog

Interactive Customer Care is the Way to Go | Order Taking Philippines Blog | Retail Customer Service | Scoop.it
One way is the good ol’ fashion feedback system, which allows customers to call in and voice their sentiments about your service (or a lack thereof?).
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[VIDEO] Why Businesses Need A Customer Service Call Center | The Magellan Solutions Blog

[VIDEO] Why Businesses Need A Customer Service Call Center | The Magellan Solutions Blog | Retail Customer Service | Scoop.it
Listen as Magellan Solutions’ CEO Fred Chua talks about the importance of a call center or a BPO provider to businesses.
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Why Having a Dedicated Airline Booking Call Center Is Cool | The Magellan Solutions Blog

Why Having a Dedicated Airline Booking Call Center Is Cool | The Magellan Solutions Blog | Retail Customer Service | Scoop.it
With a dedicated customer call center service, you don’t just shorten those lines, you likewise appease tempers that could flare up due to the long wait.
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Let Your Customers Feel The Rush of Speedy Service | Order Taking Philippines Blog

Let Your Customers Feel The Rush of Speedy Service | Order Taking Philippines Blog | Retail Customer Service | Scoop.it
Speed can be addictive. When used responsibly, it can actually help. This is true in the business world, specifically if you have an Order Taking service.
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