Written by: John Borillo Published by: Magellan Solutions The BPO industry offers various outsourcing services and order taking is an inbound
Christian Morales's insight:
The BPO industry offers various outsourcing services and order taking is an inbound service offered by the Philippine contact center industry. The service of order takers vary from one industry to another. Order takers are the people who interact with the customers over the phone. Their main duty is to handle calls and accept requests and queries. It is some sort of customer service, yet it requires skills and knowledge in handling customers’ calls.
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