It's no secret that customers are shopping around for the best deals, but great customer service can be the factor that drives the final purchase. Most consumers (67%) are willing to spend more with a company that provides top-notch customer service.
More consumers are using mobile devices, online communities and social media to initiate customer service requests. This shift in behavior has motivated merchants to support next-generation consumers with improved customer service strategies.
Source: courtesy of Wal-Mart Stores Inc.Customer satisfaction with retailers is at an all-time high. However, while the industry improved overall, according to the American Consumer Satisfaction Index (ACSI), not all retailers received high marks.
WASHINGTON (Reuters) - Retail sales expanded at their fastest clip in five months in February, the latest sign of momentum for an economy facing headwinds from higher taxes and pricier gasoline.The solid...
We've mentioned before—notably in last summer's Panera case—how random acts of kindness in customer service can snowball into massively positive PR when the customer involved relates the story poignantly through social media.
iMedia Connection How to adjust to the new consumer journey iMedia Connection The increased adoption of smartphones and tablets alone has critically altered the consumer purchasing behavior. Here is a great example of a place where ...
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