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The Bad Customer Service Paper

The Bad Customer Service Paper | Retail | Scoop.it
The Bad Customer Service Paper, by Mark: updated automatically with a curated selection of articles, blog posts, videos and photos. (The Bad Customer Service Paper is out!

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Improving Your Customer Service Could Be Worth Big Bucks | TIME.com

Improving Your Customer Service Could Be Worth Big Bucks | TIME.com | Retail | Scoop.it
Poor customer service costs U.S. companies about $80 billion a year in lost sales, and more than 60% of those unhappy customers go to a competitor.

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Google won't open its own retail stores - Fortune Tech

Google won't open its own retail stores - Fortune Tech | Retail | Scoop.it
Android head Andy Rubin says the rumors aren't true - Google isn't planning on opening retail stores.
FORTUNE -- Apple's done it. Microsoft's doing it. And now Samsung's doing it too.

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J. Crew Chief and American Express Invest in Warby Parker

J. Crew Chief and American Express Invest in Warby Parker | Retail | Scoop.it
Warby Parker, a start-up whose retro-style eyeglasses have been selling mostly through word of mouth, has been selective about its investors as it seeks to improve its profile.

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The Surprising Retail Winner In Mobile Apps - Forbes

The Surprising Retail Winner In Mobile Apps - Forbes | Retail | Scoop.it
Walgreens and competitor CVS lead the way in mobile apps thanks in part to their pharmacy phone options.

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Better Business [Infographic]

Better Business [Infographic] | Retail | Scoop.it
It's no secret that customers are shopping around for the best deals, but great customer service can be the factor that drives the final purchase. Most consumers (67%) are willing to spend more with a company that provides top-notch customer service.

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Turns Out Some People Do Hate Amazon | Wired Business | Wired.com

Turns Out Some People Do Hate Amazon | Wired Business | Wired.com | Retail | Scoop.it
As far as the general public is concerned, Amazon can do little wrong. But a few people are finding reasons to dislike the retail behemoth.

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Seven Keys To Building A Next-Generation Customer Service Platform

Seven Keys To Building A Next-Generation Customer Service Platform | Retail | Scoop.it
More consumers are using mobile devices, online communities and social media to initiate customer service requests. This shift in behavior has motivated merchants to support next-generation consumers with improved customer service strategies.

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Turns Out Amazon Isn’t Killing Retail After All

Turns Out Amazon Isn’t Killing Retail After All | Retail | Scoop.it
Job numbers looked good across the board, but the retail industry reported a notable surge: 29,000 new jobs in April, after a loss of 4,000 jobs in March

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The Future of Retail in the Age of the Flagship Store

The Future of Retail in the Age of the Flagship Store | Retail | Scoop.it
When Americans moved to the suburbs retailers followed, often abandoning expensive downtown stores. But the rise of online shopping could be turning that trend around

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8 Ways Retailers Can Use Hyperlocal Tools to Capitalize on Black Friday | Street Fight

8 Ways Retailers Can Use Hyperlocal Tools to Capitalize on Black Friday | Street Fight | Retail | Scoop.it
Black Friday sales accounted for almost 20% of total retail industry sales in 2011, and the National Retail Federation expects that figure to rise another 4.1% in 2012.

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Cracks in Retail?

Cracks in Retail? | Retail | Scoop.it
What factors are putting pressures on retailers, with CNBC's Courtney Reagan and Edward Yruma, KeyBanc Capital Markets retail analyst.

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Apple isn't building retail stores as fast as its sales are growing

Apple isn't building retail stores as fast as its sales are growing | Retail | Scoop.it
Twelve years after their first opening, Apple’s expanding net sales and soaring store traffic show it could use more locations, especially in international cities, of Apple Stores.

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Invest in Your Customers More Than Your Brand

Invest in Your Customers More Than Your Brand | Retail | Scoop.it
Stop selling; make your customers smarter and more confident.

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The Mann Group's curator insight, February 27, 2013 4:55 PM

The customer experience is a companies most valuable asset!

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Nine Retailers with the Worst Customer Service

Nine Retailers with the Worst Customer Service | Retail | Scoop.it
Source: courtesy of Wal-Mart Stores Inc.Customer satisfaction with retailers is at an all-time high. However, while the industry improved overall, according to the American Consumer Satisfaction Index (ACSI), not all retailers received high marks.

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Solid retail sales bolster economic outlook

Solid retail sales bolster economic outlook | Retail | Scoop.it
WASHINGTON (Reuters) - Retail sales expanded at their fastest clip in five months in February, the latest sign of momentum for an economy facing headwinds from higher taxes and pricier gasoline.The solid...

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The Stream Series: The Future of Retail

The Stream Series: The Future of Retail | Retail | Scoop.it
How can we as retailers prepare for and take advantage of the massive change technology has wrought on our industry?

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How Chili's Got Nearly a Million Likes by Fixing a 'Broken' Burger for a Girl With Autism

How Chili's Got Nearly a Million Likes by Fixing a 'Broken' Burger for a Girl With Autism | Retail | Scoop.it
We've mentioned before—notably in last summer's Panera case—how random acts of kindness in customer service can snowball into massively positive PR when the customer involved relates the story poignantly through social media.

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6 Reasons Marketing to Hispanics Makes Sense

6 Reasons Marketing to Hispanics Makes Sense | Retail | Scoop.it
Here's why budgeting to target a Hispanic market is important, especially now.

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MediaPost Publications The Tablet vs. Smartphone Shopping Revolution 04/25/2013

MediaPost Publications The Tablet vs. Smartphone Shopping Revolution 04/25/2013 | Retail | Scoop.it
The Tablet vs. Smartphone Shopping Revolution - 04/25/2013

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How to adjust to the new consumer journey - iMedia Connection

How to adjust to the new consumer journey - iMedia Connection | Retail | Scoop.it
iMedia Connection
How to adjust to the new consumer journey
iMedia Connection
The increased adoption of smartphones and tablets alone has critically altered the consumer purchasing behavior. Here is a great example of a place where ...

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