These 5 Companies are CX Innovators CMSWire Last week we asked you to dust off your prediction skills, weigh some odds and take a shot at guessing the winners of the 2014 CX Innovation Awards. Now it's time to find your ballot: We know the winners.
Omni-Channel Sales, Customer Engagement Core Of Neiman Marcus ... Retail Solutions Online (press release) Neiman Marcus is undergoing organizational restructuring designed to align itself for omni-channel success.
A recent article by McKinsey & Company on how consistency is “The Three Cs of Customer Satisfaction,” makes the case that the customer journey should be measured not by individual incidences or points...
Michael Douglas Smith posted Exploring the B2B Customer Journey – Interview with Adam Blitzer, For B2B companies, maintaining a relationship with customers through multiple touchpoints has long been a cornerstone of the purchase process.
Three-quarters of adults say they look for long-term commitment from the brands in their life. But they aren’t easily won over. As an entrepreneur, you are... (Strong brand messaging is critical to customer loyalty: the proof is in the numbers.
Consumer behaviour is changing more rapidly than ever. Claims of desktops gathering dust and email on the way out may be over-stated but we are certainly living in a mobile enabled world of instant gratification.
Business 2 Community Three Steps to Achieve Consistency of Customer Satisfaction Business 2 Community Three Steps to Achieve Consistency of Customer Satisfaction image Yelling at Customer Service Agent A recent article by McKinsey & Company on how...
We're excited to share that top posts from the BoldBlog have been featured in the first issue of the quarterly eBook, LogMeIn Insider. This issue focuses on customer engagement strategies and the latest and greatest in the ...
Business 2 Community 7 Attributes Shaping the ART of the Customer Experience Business 2 Community 7 Attributes Shaping the ART of the Customer Experience image iStock 000016877385Small In a recent Constellation Research report and related blog...
An Unlikely Secret Behind Great Customer Service: Steal From The Experts In ... Forbes There are two sides to providing great customer service and creating an amazing customer experience: the smiles side and the systems side.
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