Retail and Customer Experience
144 views | +0 today
Your new post is loading...
Your new post is loading...
Scooped by ICCDS
Scoop.it!

How does Google influence the retail customer journey?

How does Google influence the retail customer journey? | Retail and Customer Experience | Scoop.it
Google has a big impact on the retail shopping journey, both online and off. (More than 50% of U.S.
more...
No comment yet.
Scooped by ICCDS
Scoop.it!

These 5 Companies are CX Innovators - CMSWire

These 5 Companies are CX Innovators - CMSWire | Retail and Customer Experience | Scoop.it
These 5 Companies are CX Innovators
CMSWire
Last week we asked you to dust off your prediction skills, weigh some odds and take a shot at guessing the winners of the 2014 CX Innovation Awards. Now it's time to find your ballot: We know the winners.
more...
No comment yet.
Scooped by ICCDS
Scoop.it!

Omni-Channel Sales, Customer Engagement Core Of Neiman Marcus ... - Retail Solutions Online (press release)

Omni-Channel Sales, Customer Engagement Core Of Neiman Marcus ... - Retail Solutions Online (press release) | Retail and Customer Experience | Scoop.it
Omni-Channel Sales, Customer Engagement Core Of Neiman Marcus ...
Retail Solutions Online (press release)
Neiman Marcus is undergoing organizational restructuring designed to align itself for omni-channel success.
more...
No comment yet.
Scooped by ICCDS
Scoop.it!

Customer Experience vs. Customer Engagement

Customer Experience vs. Customer Engagement | Retail and Customer Experience | Scoop.it
» Customer Experience vs. Customer Engagement April edition available now! Customer Experience Magazine is packed full of all the latest news and articles from the world of Customer Experience.
more...
No comment yet.
Scooped by ICCDS
Scoop.it!

Three Steps to Achieve Consistency of Customer Satisfaction

Three Steps to Achieve Consistency of Customer Satisfaction | Retail and Customer Experience | Scoop.it
A recent article by McKinsey & Company on how consistency is “The Three Cs of Customer Satisfaction,” makes the case that the customer journey should be measured not by individual incidences or points...
more...
No comment yet.
Scooped by ICCDS
Scoop.it!

Exploring the B2B Customer Journey – Interview with Adam Blitzer by michael douglas smith

Exploring the B2B Customer Journey – Interview with Adam Blitzer by michael douglas smith | Retail and Customer Experience | Scoop.it
Michael Douglas Smith posted Exploring the B2B Customer Journey – Interview with Adam Blitzer, For B2B companies, maintaining a relationship with customers through multiple touchpoints has long been a cornerstone of the purchase process.
more...
No comment yet.
Scooped by ICCDS
Scoop.it!

Your Customers Aren't Looking for a Fling (Infographic)

Your Customers Aren't Looking for a Fling (Infographic) | Retail and Customer Experience | Scoop.it
Three-quarters of adults say they look for long-term commitment from the brands in their life. But they aren’t easily won over. As an entrepreneur, you are... (Strong brand messaging is critical to customer loyalty: the proof is in the numbers.
more...
No comment yet.
Scooped by ICCDS
Scoop.it!

Moments and journeys: how to act on the voice of the customer in an omnichannel world

Moments and journeys: how to act on the voice of the customer in an omnichannel world | Retail and Customer Experience | Scoop.it
Consumer behaviour is changing more rapidly than ever. Claims of desktops gathering dust and email on the way out may be over-stated but we are certainly living in a mobile enabled world of instant gratification.
more...
No comment yet.
Scooped by ICCDS
Scoop.it!

4 Common Customer-Service Obstacles (And How to Fix Them)

4 Common Customer-Service Obstacles (And How to Fix Them) | Retail and Customer Experience | Scoop.it
Customer service can make or break a company. Don't fall into the trap of delivering sub-par service, which could result in your company's future...
more...
No comment yet.
Scooped by ICCDS
Scoop.it!

Revive That Old-Fashioned Extra: Excellent Customer Service.

Revive That Old-Fashioned Extra: Excellent Customer Service. | Retail and Customer Experience | Scoop.it
These budget-friendly moves might engage patrons of your business all the way to the checkout counter.
more...
No comment yet.
Scooped by ICCDS
Scoop.it!

You'll Never Believe What This Starbucks Customer Found in Her Coffee

You'll Never Believe What This Starbucks Customer Found in Her Coffee | Retail and Customer Experience | Scoop.it
This story is actually very apropos, as we are the equivalent of Satan's minions before we drink ...
more...
No comment yet.
Scooped by ICCDS
Scoop.it!

The importance of mobile banking for customer experience

The importance of mobile banking for customer experience | Retail and Customer Experience | Scoop.it
Generally, people’s impressions of banks aren’t too positive. The credit crunch, banker’s bonuses, overdraft fees and call centre queues are some common negative associations in people’s minds.
more...
No comment yet.
Scooped by ICCDS
Scoop.it!

To Create Great Customer Service Experiences, Benchmark The Experts Of ... - Forbes

To Create Great Customer Service Experiences, Benchmark The Experts Of ... - Forbes | Retail and Customer Experience | Scoop.it
To Create Great Customer Service Experiences, Benchmark The Experts Of ...
more...
No comment yet.
Scooped by ICCDS
Scoop.it!

Investing In Omnichannel Success - Retail TouchPoints

Investing In Omnichannel Success - Retail TouchPoints | Retail and Customer Experience | Scoop.it
Shoppers are no longer sticking to a single channel when interacting with retailers and venturing through the buying cycle.
more...
No comment yet.
Scooped by ICCDS
Scoop.it!

The Customer Experience Imperative | Brand Marketing News and ...

The Customer Experience Imperative | Brand Marketing News and ... | Retail and Customer Experience | Scoop.it
Creating and delivering a better experience for customers is the new growth imperative. But getting it right is not the same as not getting it wrong...
more...
No comment yet.
Scooped by ICCDS
Scoop.it!

A Winning Combination: Customer Service and Empathy

A Winning Combination: Customer Service and Empathy | Retail and Customer Experience | Scoop.it
In order to take customer service to the next level, you need to be able to identify with your patrons.
more...
No comment yet.
Scooped by ICCDS
Scoop.it!

Infographic: The omnichannel shopping experience

Infographic: The omnichannel shopping experience | Retail and Customer Experience | Scoop.it
Ecommerce solutions provider Ecommera benchmarked over 50 retailers’ progress towards becoming truly omnichannel.
more...
No comment yet.
Scooped by ICCDS
Scoop.it!

Three Steps to Achieve Consistency of Customer Satisfaction - Business 2 Community

Three Steps to Achieve Consistency of Customer Satisfaction - Business 2 Community | Retail and Customer Experience | Scoop.it
Business 2 Community Three Steps to Achieve Consistency of Customer Satisfaction Business 2 Community Three Steps to Achieve Consistency of Customer Satisfaction image Yelling at Customer Service Agent A recent article by McKinsey & Company on how...
more...
No comment yet.
Scooped by ICCDS
Scoop.it!

How Pier 1 Imports prioritized customer experience online and in store

How Pier 1 Imports prioritized customer experience online and in store | Retail and Customer Experience | Scoop.it
If you don't live in the US and need some background on Pier 1, the company was founded in 1962 and did $1.8bn revenue in 2013.
more...
No comment yet.
Scooped by ICCDS
Scoop.it!

Top 3 tips to improve customer engagement - BizReport

Top 3 tips to improve customer engagement
BizReport
Customer engagement can be a flaky thing. What is interesting to a shopper on Monday won't necessarily interest them on Friday.
more...
No comment yet.
Scooped by ICCDS
Scoop.it!

LogMeIn Insider: Customer Engagement Strategies « BoldChat ...

LogMeIn Insider: Customer Engagement Strategies « BoldChat ... | Retail and Customer Experience | Scoop.it
We're excited to share that top posts from the BoldBlog have been featured in the first issue of the quarterly eBook, LogMeIn Insider. This issue focuses on customer engagement strategies and the latest and greatest in the ...
more...
No comment yet.
Scooped by ICCDS
Scoop.it!

Op-Ed: The Importance of Creating Exceptional Customer Service - U.S. News & World Report

Op-Ed: The Importance of Creating Exceptional Customer Service - U.S. News & World Report | Retail and Customer Experience | Scoop.it
Op-Ed: The Importance of Creating Exceptional Customer Service
U.S.
more...
No comment yet.
Scooped by ICCDS
Scoop.it!

7 Attributes Shaping the ART of the Customer Experience - Business 2 Community

7 Attributes Shaping the ART of the Customer Experience - Business 2 Community | Retail and Customer Experience | Scoop.it
Business 2 Community 7 Attributes Shaping the ART of the Customer Experience Business 2 Community 7 Attributes Shaping the ART of the Customer Experience image iStock 000016877385Small In a recent Constellation Research report and related blog...
more...
No comment yet.
Scooped by ICCDS
Scoop.it!

Forresters Top Trends For Customer Service In 2014 : Omnichannel is #1

In the Age Of The Customer, executives don’t decide how customer-centric their companies are – customers.
more...
No comment yet.
Scooped by ICCDS
Scoop.it!

An Unlikely Secret Behind Great Customer Service: Steal From The Experts In ... - Forbes

An Unlikely Secret Behind Great Customer Service: Steal From The Experts In ... - Forbes | Retail and Customer Experience | Scoop.it
An Unlikely Secret Behind Great Customer Service: Steal From The Experts In ...
Forbes
There are two sides to providing great customer service and creating an amazing customer experience: the smiles side and the systems side.
more...
No comment yet.