Analyzing what your customers are sharing about their experience on sites such as Yelp, OpenTable, and UrbanSpoon has never been more critical. This is why thousands of restaurants use the newBrandAnalytics platform to uncover what their customers believe are the real and immediate opportunities for operational improvement. nBA gives you the powerful information you need to affect the local experience.
This location-specific intelligence is hailed by industry leaders as the most impressive innovation in guest satisfaction in the last decade, and restaurants report that nBA’s actionable insights are changing the way they do business.
Our technology quickly deciphers customer feedback based on operational categories that matter most -- such as general service, food quality, wait times, menu selection, pricing and value, and overall experience -- so you can catch an issue before it potentially damages to your brand. When your customers know you value their opinions, they turn into loyal patrons for life.......