When you argue with a customer, you never “win.” Doing so only drives a wedge between the customer and the business. Blaming an upset customer for anything stops all communication and almost guarantees they will become a spokesperson for how bad your business is.
You will never win an argument with a customer! Teach your staff how to handle these situations and help them become the super stars you need! Training is an important management function that must happen everyday! Training reduces turnover and is a good investment, help your staff become tomorrow's leaders!. For a weekly recap of restaurant industry news, ideas and articles subscribe to the "Restaurant Weekly Recap" at http://pos-advicenewsletter.com/