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Restaurants seek to avoid voucher trap

Restaurants seek to avoid voucher trap | Restaurant and Hospitality Expert | Scoop.it
A majority of UK restaurants are now refusing to get on the voucher bandwagon for fear of causing a permanent discount on their business.
Adam Rushton's insight:

Vouchers are a great way of exposing new business and markets, but you must ensure you use them to capture data and be able to turn them off! - Your customers need to be visiting you for the right reasons not because your giving it away. If you fall into the trap of squeezed profit margins, how long can you last?

Help with alternative marketing, social media and customer retention is better than paying for vouchers!

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Restaurants step up preparations ahead of EU allergen labelling law

Restaurants step up preparations ahead of EU allergen labelling law | Restaurant and Hospitality Expert | Scoop.it
With the EU’s top 14 allergens labelling laws coming into effect in December 2014, efforts are being made across the industry to cater for customers with food allergies and intolerances, but more needs to be done.
Adam Rushton's insight:

You need to read this! - One of the most important points is your profitability.You may need help getting through what can be seen as 'more red-tape', but;

The market for Gluten free foods is here to stay, they are better off coming to you and trusting your knowledge than going to another establishment that's done it properly!

 

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Don’t Count Out These Legacy Brands

Don’t Count Out These Legacy Brands | Restaurant and Hospitality Expert | Scoop.it
It’s no surprise that the restaurant industry is a tough place to do business, especially now, when diners are more aware of restaurant operations and concepts have been tasked with meeting a varie...
Adam Rushton's insight:

Some great lessons are learnt when complacency sets in and isn't realieased until it's nearly too late. These stories are of those who very nearly failed to react and implement new ideas. if your business is good, don't leave it stagnate. Review it - people change, so should your business.

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Attack of the TripAdvisors: Should review websites allow anonymity?

Attack of the TripAdvisors: Should review websites allow anonymity? | Restaurant and Hospitality Expert | Scoop.it
Review website TripAdvisor has reiterated that blackmail from customers is ‘strictly against guidelines’ after a Yorkshire-based restaurateur claimed reviewers were threatening to leave negative comments unless they received a free meal at one of his outlets.
Adam Rushton's insight:

As tripadvisor has stated, should you feel a customer is 'blackmailing' you in return for a positive review, a report to tripadvisor through your management portal will ensure the review is analysed and removed.

However we cannot ask our reviewers to give up their anonymity - Would it not be better to try and get the customers who have had bad experiences back in to your restaurant again?

A bad review, or critisicm is the perfect opputunity to learn from mistakes, to engage with staffing and operational problems, and ultimatley improve.

Whilst tripadvisor's on going rise and popularity amongst what we 'in the trade' call  the 'foodblaggers', continues - remember your no longer going to be able to live without tripadvisor's free service!!

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Adam Rushton's curator insight, April 28, 2014 2:09 PM
Adam Rushton's insight:

As tripadvisor has stated, should you feel a customer is 'blackmailing' you in return for a positive review, a report to tripadvisor through your management portal will ensure the review is analysed and removed.

However we cannot ask our reviewers to give up their anonymity - Would it not be better to try and get the customers who have had bad experiences back in to your restaurant again?

A bad review, or critisicm is the perfect opputunity to learn from mistakes, to engage with staffing and operational problems, and ultimatley improve.

Whilst tripadvisor's on going rise and popularity amongst what we 'in the trade' call  the 'foodblaggers', continues - remember your no longer going to be able to live without tripadvisor's free service!!

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Results of PMA survey show publicans worried about health, wealth and family life

Results of PMA survey show publicans worried about health, wealth and family life | Restaurant and Hospitality Expert | Scoop.it
Significant numbers of publicans are struggling under the weight of worries about money, housing, family life and their health.
Adam Rushton's insight:

It's a worry that people who are doing everything in their power to do what they believe is the right thing in a job they so wanted to be in find themselves in a situation that means not only they, but the trade itself suffers.

Help is only taken on board by those that admit they need it, do you need it? 

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Adam Rushton's curator insight, April 17, 2014 2:54 PM

It's a worry that people who are doing everything in their power to do what they believe is the right thing in a job they so wanted to be in find themselves in a situation that means not only they, but the trade itself suffers.

Help is only taken on board by those that admit they need it, do you need it? 

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Marching on: Spring sales surge for restaurants and pubs

Marching on: Spring sales surge for restaurants and pubs | Restaurant and Hospitality Expert | Scoop.it
Britain’s restaurant and pub groups saw collective like-for-like sales grow 4.6 per cent in March against the same month last year, marking 12 consecutive months of positive growth for the sector. 
Adam Rushton's insight:

With all these guys doing well, don't you think you should be increasing business too?

If you not, is something your doing wrong or are you not doing the right thing?

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Talkin' 'bout Y generation: study reveals eating out habits of 16-24 year olds

Talkin' 'bout Y generation: study reveals eating out habits of 16-24 year olds | Restaurant and Hospitality Expert | Scoop.it
Young people still value good customer service when they visit restaurants, with price and convenience also influencing choice, according to new research from Voxburner.
Adam Rushton's insight:

Does your service proceedures encompass this market??

It's clear that this age bracket values being looked after, make them your best customers now and keep them for generations to come!!

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Hospitality’s employment challenge: Are we approaching the ‘workforce cliff?

Hospitality’s employment challenge: Are we approaching the ‘workforce cliff? | Restaurant and Hospitality Expert | Scoop.it
The British Hospitality Association (BHA) and Women 1st have unanimously agreed with recent comments by McDonald’s chief people officer that the industry faces a future of stunted growth unless employers do more to attract young people.
Adam Rushton's insight:

In order to retain staffing levels, the industry must understand that zero hour contracts are not attractive, focus beyond apprenticeships is needed and recognition of qualifications are rewarded.

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Hotels should focus more on their restaurants

Hotels should focus more on their restaurants | Restaurant and Hospitality Expert | Scoop.it
As food and beverages form a bigger and bigger part of hotels’ revenue, operators should think about improving their restaurant offering.
Adam Rushton's insight:

So, so true, most great hoteliers do not always make great restaurantuers.

Difficulty retaining bedroom customers downstairs in your restaurants instead of just for breakfast is going to be a problem when your offer isn't any good, or when you don't even offer it!!

Visit this www.ar-consultant.co.uk - get some help/get some revenue

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Hospitality industry encouraged to lobby MPs for VAT reduction

Hospitality industry encouraged to lobby MPs for VAT reduction | Restaurant and Hospitality Expert | Scoop.it
The Jacques Borel VAT Club is encouraging restaurant, bar, pub and hotel operators to lobby their local MPs over a VAT reduction in the sector by producing a letter template for their use.
Adam Rushton's insight:

Take your chance! - the campiagn has wheels and they are moving!

Failure rates in the hospitality industry are massive, VAT being one of the main reasons. Most other industrys have vatable 'off-sets' against returns. Restaurants 'create VAT' (fact), and will still create and pay more than some other industrys even with a cut rate. Jobs will be safer and even created with this move. Get your pen out!

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Attack of the TripAdvisors: Should review websites allow anonymity?

Attack of the TripAdvisors: Should review websites allow anonymity? | Restaurant and Hospitality Expert | Scoop.it
Review website TripAdvisor has reiterated that blackmail from customers is ‘strictly against guidelines’ after a Yorkshire-based restaurateur claimed reviewers were threatening to leave negative comments unless they received a free meal at one of his outlets.
Adam Rushton's insight:
Adam Rushton's insight:

As tripadvisor has stated, should you feel a customer is 'blackmailing' you in return for a positive review, a report to tripadvisor through your management portal will ensure the review is analysed and removed.

However we cannot ask our reviewers to give up their anonymity - Would it not be better to try and get the customers who have had bad experiences back in to your restaurant again?

A bad review, or critisicm is the perfect opputunity to learn from mistakes, to engage with staffing and operational problems, and ultimatley improve.

Whilst tripadvisor's on going rise and popularity amongst what we 'in the trade' call  the 'foodblaggers', continues - remember your no longer going to be able to live without tripadvisor's free service!!

more...
Adam Rushton's curator insight, April 28, 2014 2:07 PM

As tripadvisor has stated, should you feel a customer is 'blackmailing' you in return for a positive review, a report to tripadvisor through your management portal will ensure the review is analysed and removed.

However we cannot ask our reviewers to give up their anonymity - Would it not be better to try and get the customers who have had bad experiences back in to your restaurant again?

A bad review, or critisicm is the perfect opputunity to learn from mistakes, to engage with staffing and operational problems, and ultimatley improve.

Whilst tripadvisor's on going rise and popularity amongst what we 'in the trade' call  the 'foodblaggers', continues - remember your no longer going to be able to live without tripadvisor's free service!!

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Gauthier Soho has ranted against 'food blaggers' - so can we really trust online reviews?

As far as the management at Gauthier Soho is concerned, if you eat in their restaurant, you pay the bill. That will sound totally reasonable to the vast majority of the restaurant-going public, but for a growing number of food bloggers, tweeters, Instagram posters and Yelp reviewers, there is such a thing as a free lunch.
Adam Rushton's insight:

It's a fact that 50% of new restaurant bookings are made following visits to review sites, and decisions to eat with you made after seeing fellows diners positive comments.

Your trick is to ensure ALL your customers have a positive experience. This starts at the door! - feedback is important, but pay an expert to give it to you not a 'free meal' reviewer.

Any one can call themselves a foodie, they havn'et  trained and worked in the indusrty like you!

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Results of PMA survey show publicans worried about health, wealth and family life

Results of PMA survey show publicans worried about health, wealth and family life | Restaurant and Hospitality Expert | Scoop.it
Significant numbers of publicans are struggling under the weight of worries about money, housing, family life and their health.
Adam Rushton's insight:

It's a worry that people who are doing everything in their power to do what they believe is the right thing in a job they so wanted to be in find themselves in a situation that means not only they, but the trade itself suffers.

Help is only taken on board by those that admit they need it, do you need it? 

more...
Adam Rushton's curator insight, April 17, 2014 3:29 PM

It's a worry that people who are doing everything in their power to do what they believe is the right thing in a job they so wanted to be in find themselves in a situation that means not only they, but the trade itself suffers.

Help is only taken on board by those that admit they need it, do you need it? 

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Into the mainstream: are restaurants catering for gluten-free growth?

Into the mainstream: are restaurants catering for gluten-free growth? | Restaurant and Hospitality Expert | Scoop.it
According to a new report from Innova Market Insights, free-from foods are moving into the mainstream, with people now opting to avoid gluten and dairy for lifestyle reasons as well as food intolerances and allergies. 
Adam Rushton's insight:

Do you have gluten free options on your menu?

If not, you should have. In my restaurant we have, since opening ensured that some of the dishes can be gluten free, staff should be aware how to offer/alter a dish so that can take money from a market that is clearly out there, Don't ignore it!

AND are you ready for your alergens reporting for December regulations??

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TripAdvisor claims updated email service can help boost reviews by a third

TripAdvisor claims updated email service can help boost reviews by a third | Restaurant and Hospitality Expert | Scoop.it
TripAdvisor has implemented a range of improvements to its free Review Express email service, which it claims is helping hospitality businesses boost reviews by 33 per cent.
Adam Rushton's insight:

Whilst 50% of all bookings are made after site review and the new 'word of mouth' may be social media, don't forget to engage your customers when they are actually in your premises!!!

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