Cultivating a more positive outlook is a better way of boosting creativity than indulging a tortured genius, according to consultant psychologist and professor Neil Frude who has begun working with ad organization Havas Worldwide London to provide...
What's the crucial career strength that employers everywhere are seeking -- even though hardly anyone is talking about it? A great way to find out is by studying this list of fast-growing occupations
Sports coaches and fitness trainers. Masseuses, registered nurses and physical therapists. School psychologists, music tutors, preschool teachers and speech-language pathologists. Personal financial planners, chauffeurs and private detectives. Each is expected to employ at least 20% more people in the U.S. by 2020.
Did you notice the common thread? Every one of these jobs is all about empathy.
See how it compares with the results from our Compassionate Organizations Quiz.
Are you part of an organization—whether a workplace, religious congregation, or volunteer group—where people comfort one another and lend a hand when times are tough? Do your leaders seem to care about their members, and help with real-life challenges?
The answers to these questions aren’t just important for feel-good reasons. Recent research suggests that more compassionate workplaces reap substantive benefits when it comes to employee wellness, creative problem solving, productivity, and the bottom line.
The importance of, and ways to foster, compassion in the workplace
Early in my law practice, I remember going to the head of my team to report a serious work matter. Without hesitation, he told me to stop complaining and suck it up. Needless to say, any favorable opinion I had of him evaporated and our working relationship was forever changed. How would you respond if a member of your work team experienced a sudden life event? Does your company have procedures in place to handle such a crisis? When was the last time you experienced compassion at work, whether you were the giver or the receiver? Compassion is one of those “soft skills” companies tend to get nervous about, but over a decade of research is revealing that a company’s level of compassion has critical bottom line implications.
I recently attended Dr. Jane Dutton’s workshop on compassion at the International Positive Psychology Association’s 3rd World Congress. Compassion isn’t only about “hugging it out,” and according to Dr. Dutton, compassion is exhibited in many forms.
If corporations want to achieve higher levels of ethics, their first step should be working on their ability to be empathetic.
When MRG examined what was the strongest predictor of ethical leadership behaviour out of the 22 competencies in their model, the resounding answer was empathy. In other words, leaders who scored highest on empathy also exhibited the highest levels of ethical leadership.
The results are intuitive. The definition of empathy is, “identification with and understanding of another’s situation, feelings, and motives.” Using this lens, we can see how empathetic leaders would be much more inclined to act in an ethical manner. Rather than being solely focused on their own needs and their individual responsibilities to their organizations, they are keenly aware of their connection with other people and the broader communities in which they live.
Click below to watch invitation video: Workplace Conflict + MORE
Chris Ringer's insight:
Join ProActive ReSolutions' Managing Director, John McDonald, and Rosemary Milkins, NSW Fire and Rescue Deputy Commissioner, for an enlightening, and sure to be entertaining, address on workplace conflict. Bullying: From the Basement to the Boardroom - Why its so difficult to deal with and what you can do to eradicate it.
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