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Marriott mobile check-in just got a whole lot bigger

Marriott mobile check-in just got a whole lot bigger | Resort & Hotel Operations | Scoop.it
Service now throughout U.S. and Canada with global expansion next.
hotel and resort's insight:


Mariott hotel assist their businesses by continually improving their management of energy resources have partnership with ENERGY STAR, WasteWise and Green Power ." Marriott offering a  kind of mobile check-in which is  broadly spread to 329 properties and all brand group of Marriott.The launch of mobile enhancement connect to Apple iTunes Store and Google Play. The special notice of the speed of 24hrs check-in, folios emailed, received feedback, innovate guest services, booking mission.The whole concept  for this product " keeps them connected to their world, engage their guests join to the journey transform Marriott for next generation travelers." With this brilliant app,  how much do you think of the revenue income ?

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New Aussie hotel rewards Instagram's most popular

New Aussie hotel rewards Instagram's most popular | Resort & Hotel Operations | Scoop.it
A PERFECTLY filtered Instagram upload is as crucial to modern travel as a well-packed suitcase and a just-right tan.
hotel and resort's insight:

Since the boom of social media, many hotels and resorts nowadays utilize social media as part of their marketing strategy. Social media, such as facebook, twitter, instagram, is seen as one of the most influential marketing tool in today's modern society. By utilizing the social media, hotel and resorts have an advantage over others who don't utilize social media as their marketing tool. For example, the 1888 Hotel in Pyrmont, Sydney is now utilizing Instagram as their promotional tool. They're offering free room each month for return guests who can snap the best picture of the hotel during their stay and post it on instagram! The hotel uses Instagram as both promotion tool (promoting their products) and communication tool (communicate with their customers) in their daily operations.

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Sharon & Amelia 's curator insight, May 6, 2014 7:24 PM

Considering technology is constantly growing I think that this is a great idea! When the younger generation (30 under) travel, it is likely that they will be checking-in on Facebook, Snapchatting their friends and most importantly, Instagramming a photo of where they are staying, especially if the hotel provides a great picture for Instagram. Having a hotel that is designed and furnished to be photographed daily is a great way to attract a younger crowd and also a good advertising technique. if you think about it, when one customer comes to stay at the hotel and Instagrams a picture of the hotel, adds a filter to the photo and hashtags the name of the hotel, they are telling all of their followers on Instagram about you, and if the photo is partially awesome, which it will be with a hotel like this, it will likely lead to a lot more people visiting and staying at the hotel. The one thing I am not so sure about is how they give a free nights stay to Instagram users with more than 10,000 followers, unless they are asking for that follower to advertise the hotel on their Instagram, it doesn't make sense that someone with that many followers can get a free nights stay just for being popular. On the other hand they also offer the guest who snaps the best picture an invitation back to the hotel with a free nights stay, which is understandable as it encourages the guests to be creative and, especially to those who wouldn't have usually uploaded a photo to Instagram, also encourages them to get involved in the Instagramming of the hotel.
All up I think this a clever and creative idea which is aimed at a younger audience and will be very effective due to how important it is for this generation to share images of their holiday experience on social media and as well is a good advertising technique,  

AMELIA O'DONNELL

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The Indians are coming but are hotels ready?

The Indians are coming but are hotels ready? | Resort & Hotel Operations | Scoop.it
There's talk about the Indian market being the "new China" when it comes to tourism and some hotels are working to make sure they are in a prime position to take advantage.
hotel and resort's insight:

According to TAA 2020 report, there will a growing demand of air travel for Asian countries, particularly China & India. Therefore, we should expect the increasing number of Asian travellers (mainly China & India) coming to Australia. This will impact on Australia's Hospitality and Tourism Industry, in particular the hotel industry. More hotels will need to adjust its products and services in order to satisfy the expectations of the booming target markets. This may affect on the hotel products and services, such as the food and beverage it offers, the room design, Asian language speaker (staff), and other amenities, such as newspaper in different Asian languages, Asian TV channels, TV Subtitiles in Asian languages, and so on. Therefore, hotel industry should start to prepare their products and services in order to attract the booming wave of Asian travellers.

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World's Best Hotels 2013

World's Best Hotels 2013 | Resort & Hotel Operations | Scoop.it
Which hotels deliver the most extraordinary experiences? Check the results of Travel + Leisure’s ...
hotel and resort's insight:

Here a best hotel that already rank no.2 in the world . The design of that hotel is really extraordinary . All the guest who stay there like they arriving in 10th-century  former castle on more than 4,000 acres of rolling hills. Most of the reader have been voted as a best hotel in the world in World's best award as a view from their food,location ,service and value . the outcome from guest is not only for their second trip but also declare as important journey for refrehing and relaxation .

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MConcierge rolls out Guest Relationship Management solution for hospitality sector | TechCrunch

MConcierge rolls out Guest Relationship Management solution for hospitality sector | TechCrunch | Resort & Hotel Operations | Scoop.it
Customer Relationship Management is an old business. There are tons of CRM solutions, both generic and industry specific.
hotel and resort's insight:

Instead of using the old module of CRM(Customer Relationship Management) solution. MConcierge company invented GRM (Guest Relationship Management) -a smart app with massive of functions  profiling customers transaction, include interests, preferences information which is directly target on guest service experience in hotel management

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hotel and resort's comment, September 11, 2013 5:03 AM
How can MConcierge Becomes an advantage Guest Driven?
We are very excited today, a new beginning with MConcierge Systems has become Guest Driven which has established in most of hotels - we are feeling both amazing alongside with a new smart app launching! with powerful function touch screen, the auto check-in, tech walls...One again thank for technology created for a new product , we love the Concierges' information blog can also review customers satisfaction, improving hotel in a positive way.
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InterContinental to transform famed Sydney hotel

InterContinental to transform famed Sydney hotel | Resort & Hotel Operations | Scoop.it
The former Ritz Carlton Hotel in Sydney's upmarket suburb of Double Bay is set to be reopened under the InterContinental brand after a major refurbishment.
hotel and resort's insight:

The appearance of InterContinental Sydney Double Bay partner with (IHG) and Royal Hotel, has investing multimillion-dollar refurbishment  which will be set reopen in 2014. As a luxury accommodation also as landmark in the Australian market, it becomes an ideal destination for weddings, conferences and dining . All the convention and banquet facilities you could wish for. You will be delighted by the excellent private rooms, the host of amenities, special menus and the most efficient service. Our magnificent Ballroom accommodates up to 300 for a meeting or 480 guests for private banquet, include cafe, lounge and bar , rooftop pool  and underground free parking. In addition, private dining rooms cater for smaller groups. Our expert staff will assist you in securing the services of exhibit.

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Hilton Has Ruined The Whole Point Of Staying At A Luxury Hotel

Hilton Has Ruined The Whole Point Of Staying At A Luxury Hotel | Resort & Hotel Operations | Scoop.it
One of the best parts of staying in a luxury hotel is sleeping in, ordering room service, and lazing in bed while drinking a mimosa and eating Eggs Be...
hotel and resort's insight:

Most of business or luxury travellers think that service will make the difference between the nice budget hotel and a memorable hotel. Luxury hotels are aiming for extra service and expect to provide their guest with the best of everything. It is important for fancy hotel like Hilton to provide this exceptional service in order to be successful and maintain their status as the luxury hotel. 


 


 

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Sharon & Amelia 's curator insight, April 9, 2014 7:46 PM

I believe that within a luxury hotel, it is a priority that customer service is at its fullest. Facilities such as room service may help to attract business or leisure travellers as it allows them to relax in their room especially whilst travelling alone. Quality service ensures that guests have a pleasant stay and also ensures that they return again. Room service is highly beneficial as it ensures that guests wake up in the morning relaxed as it will have a positive impact on the rest of their day and is a highly memorable service. A hotel may become known for their highly standard room service therefore spreading a positive word of mouth, attracting new guests and retaining the old. The quality of food served place a roll in guest satisfaction. The hotel must ensure that food is fresh, at the right temperature and is served in a timely matter, keeping guests satisfied. Room service may also have a positive impact on a hotels revenue as if a hotel is known for its room service than this is a facility in which guests will use at an extra cost. Room service offers many benefits to a hotel including revenue boosts and also customer satisfaction and therefore is a facility in which should be offered in many hotels in order to attract consumers.

SHARON CALLEJA

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Traders’ free Nespresso U - Hotel Management

Traders’ free Nespresso U - Hotel Management | Resort & Hotel Operations | Scoop.it
Book a room, get a free Nespresso U machine – that’s the latest offering at Traders Hotel Brisbane.
hotel and resort's insight:

once more The Traders Hotel Brisbane is offering a room package with a bonus free Nespresso U to guests that they can take home with the price at least AUD$298 per night for weekend only. Also they offering AUD$50 return credit voucher and the added convenience of an early check-in and a late check-out. This strategic is usefully to attract more new guests.

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Hilton Maldives’ kids spa - Hotel Management

Hilton Maldives’ kids spa - Hotel Management | Resort & Hotel Operations | Scoop.it
Hilton Maldives Iru Fushi Resort and Spa is now offering dedicated kids treatments.
hotel and resort's insight:

this is a great idea that Hilton Resort offering facilities for kids treatments too, not only for adult people. so, when some family stay on this resort, both the child and adult can enjoyed spa and treatments together within complete privacy. Guests are invited to their children in to the adult world of spa where they can experience enjoy specially treatments for young and fragile skin.

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New app automates housekeeping activities

New app automates housekeeping activities | Resort & Hotel Operations | Scoop.it

Knowcross Solutions has recently developed Triton HK, a mobile app that allows for the automation of a range of different housekeeping activities.

hotel and resort's insight:

Hotel is about satisfaction guests. We have to make them feel happy and satisfy with our service, such as room service, update room status. The Knowcross Solutions has developed Triton HK, a mobile app that allows for the automation of a range of  housekeeping activities. This idea came because of frequent difficulties in communication between housekeeping coordination to track attendants, and supervisors don’t know when rooms are ready for inspection. This new app is helpfull to solve this matter.

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Carlson’s 200 million hrs of free internet - Hotel Management

Carlson’s 200 million hrs of free internet - Hotel Management | Resort & Hotel Operations | Scoop.it
Carlson is marking 200 million hours of free internet access given to its guests in the past three years.
hotel and resort's insight:

This hotel providing 200 million hours of free internet and also unlimited .They are the one of the outpost from 2010 providing free internet to all the guest whereas many hotel still charge for the internet usage.All the guest feel happy and satisfy with this service,because as we know internet one of the important thing for the business and leisure traveler . 

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Online hotel bookings on the rise

Online hotel bookings on the rise | Resort & Hotel Operations | Scoop.it
With the internet more accessible and convenient than ever, consumers are opting to book accommodation online, a move that has seen a change in the way hotels get their rooms to market.
hotel and resort's insight:

Online booking has become one the most powerful reservation tool for the hotel industry. It has become a necessity for all hotels. Due to the boom in smartphones and tablets, customers are now changing the way they book accommodation. Online booking is 24/7, quick and easy to use. Thus, hotels are maximising their revenue through the usage of online booking by targeting a more global market.

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#Awesome! World's First Twitter Hotel

#Awesome! World's First Twitter Hotel | Resort & Hotel Operations | Scoop.it
  @SolWaveHouse Hotel, located in Mallorca, is the first ever "twitter experience hotel" in the world. By now, most hotels are on Twitter.
hotel and resort's insight:

Social media has become an important communication and marketing tool, resource, and medium for hotels around the world. Through the usage of social media, the hotels can promote their products and services in a global scale. Now, the 1st twitter hotel in the world has been established! Therefore, the type of service and the quality of the service that the hotel provides will be different than its competitors, and thus, creating competitive advantage over its competitors. This impacts on the customers’ perception of the hotel's service quality as they will expect a unique and different service offered by the hotel.

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Pod hotels now not much larger than eggs

Pod hotels now not much larger than eggs | Resort & Hotel Operations | Scoop.it
GoSleep’s Finnish-designed guest accommodations look like misshapen eggs.
hotel and resort's insight:

There is extraordinary sleeping box in airport,Ansterdam .For those people who travel and they have to do transit,delay or waiting next boarding also they can stay at night . There are three design of that,one to three bedroom. It does not cost that much and it's not that large but they can still feel comfortable .

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High labour costs prompt staff layoffs

High labour costs prompt staff layoffs | Resort & Hotel Operations | Scoop.it
A recent survey has uncovered 45 percent of accommodation businesses were forced to reduce their staffing levels in the 2012/13 financial year.
hotel and resort's insight:

Employees are viewed as the most valuable resources of hotel industry. Employees are crucial for the hotel’s daily operations. In Australia, labour is known as the hotels’ industry biggest costs. The continuous increase of staff wages causes hotel businesses to struggle financially as they find it difficult to cut labour costs. As a result, staff layoff in the hotel industry is inevitable. Therefore, in order to maintain its staff, hotel needs to change its business strategy by implementing cost saving practices in order to decrease its total operations costs.

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Sustainable tourism: the rise of the eco-boutique hotels

Sustainable tourism: the rise of the eco-boutique hotels | Resort & Hotel Operations | Scoop.it
Boutique hotels are embracing the zero-carbon, super-sustainability trend. But it's about profit as well as planet, writes Elisabeth Braw
hotel and resort's insight:

Ecotoursim is on the rise and many hotels around the world have integrated environment into their concep and strategy.

"C02 neutral" hotels are planning to open in cities across the world. A new generation of eco hotel will be bring the concept of "green tourism" but it's true that green hotels only get the guests who appriciate to environment as they don't offer some standard service like mini bar and air conditioning so it might be hard to attract more guest than the normal hotels. 

 

 

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Nine crazy, quirky hotel rooms around the world

Nine crazy, quirky hotel rooms around the world | Resort & Hotel Operations | Scoop.it
hotel and resort's insight:

To most of people think hotel is just the place for having a sleep but have you ever feel tired of staying in typical and traditional hotels?. People often love to stay somewhere a little different, somewhere a little out of the ordinary. And,These ain't just any hotels. Who does not want to sleep and wake up in these hotel rooms ?

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TVTJ's curator insight, September 3, 2013 2:32 AM

WOW! can be the first thing we say when seeing hotels like this. As many people would think of hotel decors would be something simple and relaxing, but there are hotels who have jazzed up their hotel rooms into something new for travellers and guests. What can be discussed here is that have they done too much? or is it something new for guests to see on their travellers. Is the price the same as a 5 star hotel where the rooms a plain simple and boring? Jazzing up a hotel so that its something unique and different to many other hotels is good but will the name of your hotel be brought out to the world so that more people know about to come and stay or will it cause more debates to whether the hotel is just too much?

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What Are the Best Tips for Hotel Customer Relationship Management?

What Are the Best Tips for Hotel Customer Relationship Management? | Resort & Hotel Operations | Scoop.it
Brief and Straightforward Guide: What Are the Best Tips for Hotel Customer Relationship Management?
hotel and resort's insight:

Dvelopment in require of client in hotel (simplication of services, influence of dietetics, development of entertainment), structural changes( new forms of accomodation, internationial hotel chains , development of a non-profit sector, as well as  intensify techniques, methods of training, solving problem,computerisation of managment and bookings .The Satisfaction of psychological needs and loyalty in customers

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Why Corporate Social Responsibility for Hotels is More Than a Trend, by Nancy Mendelson

Why Corporate Social Responsibility for Hotels is More Than a Trend, by Nancy Mendelson | Resort & Hotel Operations | Scoop.it
hotel and resort's insight:

 

Today, there’s many companies are determining and openly discussing about their social responsibility activities. It is the growing movement in hospitality industry. Social responsible activities could be positively building the trust that the community give to business." Consumer now are concerning about green and cleaner environment". As the business, the hotels management team have to respond to customers’ needs or they will go elsewhere. 

As we can know with the rising consumer's awareness to coporate responisibilty, so it's importand for hospitality industry to start and put their efforts at social responsibility as the part of marketing and business strategies.  

 

 

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Adelaide receptionist recognised for top customer service

Adelaide receptionist recognised for top customer service | Resort & Hotel Operations | Scoop.it
OAKS Hotels and Resorts Nicholas Synott has won a new Australian award that aims to recognise the valuable role of hotel receptionists.
hotel and resort's insight:

The successful front-desk operation in OAKS Hotel stimulate peoples thinking how the important Role of front office person. A progress of booking will have grounded by the principle with knowledge, understood, and flexible of receptionist or reservation clerk better than the produce of  machine systems. Moreover, the competence of a hotel Operator have to provide good customer service, solving all room issues or noise complaint, and challenge handling any questions.

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IHG’s free WiFi worldwide - Hotel Management

IHG’s free WiFi worldwide - Hotel Management | Resort & Hotel Operations | Scoop.it
InterContinental Hotels Group is set to offer free internet to its 71 million loyal program members worldwide.
hotel and resort's insight:

in this era, internet is become important for everyone, especially for businessman. There are so many hotels are providing free internet access, but still there are hotels are not providing it. IHG is now make a breakthrough with the first and only hotel group that offer free internet in all hotels to all loyalty programme members, globally, whether they stay the night or even just come in for a coffee. they are also offering points that never expire, no blackout dates for Reward Nights, flight rewards, music downloads and free nights at any IHG hotel anywhere in the world for IHG Rewards Club. It's so exciting.

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TVTJ's curator insight, September 3, 2013 2:27 AM

As new techonlogy is rapidly improving as the years go by, many hotels are trying to adopt these achanges and icluding as many techonolgy changes to their hotel as possible in this article we can see how 43% of adults have stated that they are likely to not stay in a hotel whom do not offer free internet access. As technology improves people are needed to stay connected more therefore IHG (a large hotel company) have decided to offer free wifi worldwide to all their hotels so that their guests can stay connected. Not just that but they have also offered a rewards clubs for those whom like to stay at their Hotel, moreover they are offering free nights, rewards nights, music download and flights rewards when the guest have enough points on their club membership. What is more important is that there have been results coming back saying that paying for internet is the second annoying costs when staying at a hotel. So what more can be said? Will offering free internet increase their revenue? Who knows? Time will tell.

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Hotel haggling website allows customers, hoteliers to negotiate room rates

Hotel haggling website allows customers, hoteliers to negotiate room rates | Resort & Hotel Operations | Scoop.it
During the month of December, customers who used GraysEscape.com to book their holiday accomodation reportedly negotiated room rates down by an average of 15 per cent.
hotel and resort's insight:

during holiday time, hotels is the most accommodation that tourists are looking for. People are starting looking for some cheapest hotels. Here's the time for you guys to check out this website. This website allows customers to negotiate room rates till down average of 15 percents from the normal price. It's not just give advantage for the customers, it's also give advantage for the hoteliers, because it helps them to fill rooms that may have otherwise remained empty.

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Understanding the Most Important Trends in the 2013 Hotel and Hospitality Industry

Understanding the Most Important Trends in the 2013 Hotel and Hospitality Industry | Resort & Hotel Operations | Scoop.it
In the hospitality industry, the market is divided into a number of different segments based on both price and the type of property. In order to be most competitive and fill their rooms, it is imperative to understand your market.
hotel and resort's insight:

As a hotel ,we need to know what guest expectations ,from the best service ,and creatively design the room ,make the guest feel pleasureable .Beside that we can promote discount when they make a reservation directly through their site .Hotel need to follow of the growing trend ,guest can book the room by their smartphone. Beside that ,hotel also must be focus with their service ,like quickly fix up the small problem . And at the last they can showing off on creative video presentation ,video can be showing like in hotel webiste .

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Flat-out fabulous

Flat-out fabulous | Resort & Hotel Operations | Scoop.it
Anthony Dennis finds the perfect pied-a-terre for the design-loving traveller.
hotel and resort's insight:

What is it that makes the hotel memorable to guests? Is it just comfy beds or wonderful room's view? Normally, we think the hotel needs to have all of this to satisfy our standards. If a hotel is going to have extra somthing so it will be fascinatting.  This hotel has the unique factor - A hotel department.Retro and funky design was the first impression that Ovolo hotel give to us and it represents everything that Melbourne is: friendly, trendy and cool. 

 

 

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Australia’s best hotels unveiled

Australia’s best hotels unveiled | Resort & Hotel Operations | Scoop.it
Travel + Leisure magazine has released the results of its annual Worlds Best Awards poll, with a number of Australian hotels making the cut.
hotel and resort's insight:

Langham has done it again! By being awarded as Australia's Best Hotel, Langham is developing its brand to be recognised world wide, especially in Australia. Brand management and development is a powerful marketing tool that most hotels used to promote themselves. Branding promotes the hotel's products and services globally. In addition, branding also helps the hotel to be sustainable in the future.

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