Resort and Hotels
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Internet Marketing has become Key in Hotel Asset Management | Tips from the T-List

Internet Marketing has become Key in Hotel Asset Management | Tips from the T-List | Resort and Hotels | Scoop.it

Traditionally hotel asset management has been focused on operations and cost control. Over the last few years we have seen a clear shift in revenue management getting a more prominent role. Profitability is not only a result of cost control but also revenue generation. Finally we also see sales and marketing become a key area for the by hotel asset manager.

 

Why previously was there so little focus on marketing and sales? Would you not want to control the promotion and positioning of your property? As in the early days most asset management companies signed a franchise deal with a large chain, this was left for the brand to manage...


Via Nebojsa Stojanovic
TVTJ's insight:

The article encourages the hotel managers should not be only focus on the traditional managing method because the hotel business's objective is not stay the same point of profitability. Therefore, the manager should focus on a new stratergy of marketing, especially online marketing dealing with the increasing trend of technology. In addition, the article also give an example that Hotel de Londres y de Inglaterra in San Sebastian, Spain was focusing on the brand, not on the property. as the result, the high profit was generated positively.

 

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Underwater Resort Ready For Construction - Discovery News

Underwater Resort Ready For Construction - Discovery News | Resort and Hotels | Scoop.it
Underwater Resort Ready For ConstructionDiscovery NewsA completed design for an underwater resort has reached it's final phase. Aptly named "Poseidon Resorts," the underwater retreat will be constructed in the lagoon of a private island in Fiji.

Via Book Your Dive
TVTJ's insight:

It seems interesting but is it profitable in the long term? Constructing an underwater resort is not as easy as a resort on land. It is obvious that, this new kind of resort will attract more customers and provide tourists with the opportunity to discover about marine life and live around them for a period of time. However, the investment and constructions' costs to conduct this resort will be high and may possibly cause damages to the marine life and nature around the resort. Moreover, the rate per night in this resort will be expensive to cover the cost, which is not suitable for those that cannot afford an expensive accommodation. Besides, I also wonder about the customer's safety and will it attract and remain a large of number of customers while there are variety of ocean exploration services with cheaper price?

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How not to waste recruitment costs and effort - Hotel News Now

How not to waste recruitment costs and effort - Hotel News Now | Resort and Hotels | Scoop.it
How not to waste recruitment costs and effortHotel News NowSo for the next person you take on, don't waste your recruitment effort and costs by poor induction.

Via James Whitelock
TVTJ's insight:

The interactions between customers and employees are the most tangible products in hospitality industry.This gives the customers first impressions and judgements when they first enter to the hotel. Therefore, the employees should acknowledge about the objectives, goals of the hotel or resort they work for and be willing to transfer their brand's promises to guests. In other words, the hotel manager should provide their staff training courses, giving them time, instructions and oppotunities to experience in their workplace when they first come to work. Also, managers should be concerned about and have good relationship and understanding what their employees wants and needs are. Managers can hold a small gathering at the end of each shift to talk about what has happened today and get to know more and what their staffs wants and needs are so that managers can do something to get their staffs more motivated and also encourage them to bring out their passion at work. Furthermore, making employees happy, feel that they are respected will keep them to stay and willing to come to work, improve the customer-employee interactions  and decrease the training costs. Once you recognize and be aware of your employees' value, you will be more successful in exceeding customer's satisfaction and more happy staffs.

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Save 50% on hotels! Sleep with a stranger

Save 50% on hotels! Sleep with a stranger | Resort and Hotels | Scoop.it
A new online hotel room-sharing program is either a why-didn't-somebody-think-of-this-sooner brainstorm, or completely nuts. Easynest which launched ???

Via jean lievens
TVTJ's insight:

To share a room although may seem cost wise but is it safe? To book and share a room with a complete stranger may be very danerous because you have no idea what that person is like and with the option to contact them beforehand may be a good idea too, meeting them for only a few times does not mean you know them well. These days it is very easy for people to pretend to be friendly and easy to get along with but you can never know if they have something planned like to steal your belongings or to physically harm you in any way. It would make much more sense to organise staying with people you know or if there is no one then find friends or family to go with you and that way you can share a room with someone you know well and will be safe with.

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Generation Y: How Today's Newest Travellers Are Impacting Hospitality Design

Hospitality design is constantly evolving and being influenced by trends, technology, and most importantly, the growing expectations of our guests. As the generations change, so do their wants and needs. With the newest population group -Generation Y-coming into maturity, we are on the cusp of another evolution of change in hospitality design.

Gen Y is not a generation that we are preparing for, but a mass population that has already arrived. Born between 1982 and 2001, Gen Y'ers are between the ages of 12 and 31 with a population estimated to be in the 70 million range. They are the fastest growing segment of today's workforce and business travelers, and are on track to be the largest consumer group in U.S. history.


Via Roland Schegg
TVTJ's insight:

This article considers that generation y who were born between 1982-2001, is coming into maturity meaning that there is a high chance of change in the hospitality design. They have high expectations and are willing to give their positive and negative opinions. Therefore, the operation has suggested to create an analysis on this generation. The managers are challenged "to reinvent our properties to alhead to the new standard set by the Gen Y traveler". What this means is  that hoteliers are to try and change (improve) their hotel designs so that they can suit/ attract more generation y travellers from all around world. Moreover by doing so they can increase their revenue and they are following the trend of the advancements of technology and social media.

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Why training and technology go hand-in-hand in the hotel business

Why training and technology go hand-in-hand in the hotel business | Resort and Hotels | Scoop.it
Whether it’s free Wifi around the property, tablets in the room for booking a spa treatment or reading a menu, from check in to departure, technology is everywhere, says Divya Prakash Ahuja, managing director, LiveBean Hospitality.

 

Technology plays an important role in the hotel industry. It allows hotels to offer better options and to understand the individual needs of different guests. Ultimately though, it is the service that differentiates good from great hotels and so technology must be applied with a human touch.


Via Roland Schegg
TVTJ's insight:

Technology has become an important contributer to the hotel industry. According to Schegg R (2013), technology is said to be a great tool "to offer better options and to understand the individual needs of different guests". In order to survive in todays increasing competitive market, better trained staff and better investment in technology means that the business can reach customer expecations. The internet and social media also plays a vital role in this industry, hence training and technology go "hand-in-hand" for hotels.

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Apps for Last-Minute Hotel Rooms | ehotelier.com News Archives

Apps for Last-Minute Hotel Rooms | ehotelier.com News Archives | Resort and Hotels | Scoop.it

If you are a person who likes to hang out late at night and like to find some hotels with deals to stay in for the night, then you should have your phones installed some of the useful applications with the deals and hotel instruction. It’s also useful for travelers who want to find a place to stay while getting lost at night, on the map of the application they will list a set of price of the hotel and show you how to get there, the best time for deal will be the last 10 minutes of the deal, very convenient, very modern. The application names are: Expedia, kayak. Good luck.


Via Sebastian Gonzalez Vergara
TVTJ's insight:

Booking a hotel room last minute with a cheap price is what people need now a days. This is because if they are not able to find a cheap hotel anywhere they can search up cheap hotel rooms at the last minute using an app that has been invented. Recently there has been at least 4 new apps that can be downloaded for people to book hotel rooms in the last minute. This has given a chance for guests to find cheap and however can enjoy their stay without having to put out alot of cash just to stay one night at a hotel. This has caused many hotel operators to have discounts in order to get more guests to come to their place. This article has shown how technology has been improving rapidly through out the years as tourists now dont have to book in advance for cheap hotel rooms but they can just book last minute and may be lucky get a cheaper price to what they would get if they book in advance.

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Hospitality industry to suffer after wage increase

Hospitality industry to suffer after wage increase | Resort and Hotels | Scoop.it
Australia's accommodation and restaurant and catering industries face tough times ahead, following last week's announcement of a 3.4 per cent national wage increase.

 

The industry is saying that with current award rates for workers, a quality experience will not be able to be offered for tourists in the future. Hotels are being forced to cut back on the services they offer, such as in house restaurants and bars, in an attempt to keep costs down. Hotels are open 24 hours a day 7 days a week, which ensures that the costs of wages are high. These services are being cut back because with the high price of wages they cannot breakeven, let alone make a profit. There was an increase of 3.4% rise in wages in June 2011 (Anon., 2011). This is not helped by the fact a lot of business is outside traditional hours, which means that higher wages need to be paid. Hospitality in its nature is a seasonal industry. To combat this, the industry wants workers hours averaged of 12 months, as opposed to the current 6. This would allow wage costs to smoothed over a longer period, easing some of the financial stress.

 


Via Bernie Nguyen-Huynh
TVTJ's insight:

The increasing Australian wage in the tough time in 2012 - financial crisis put more pressure on the Hospitality industry. Will the labour get the benefit from that? In my opinion, the high rate the labor has , the more skills and degrees the Hospitality managers require. Moreover, having to pay high rate for employers, the accomodation and restaurant and catering human resort manager will cut the employers' working hours, especially in the weekend and night shift and apply high penalty policy to their staff. in conclusion, having high pay rate is good but it is better to have a different rate for the right person.

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Nine crazy, quirky hotel rooms around the world

Nine crazy, quirky hotel rooms around the world | Resort and Hotels | Scoop.it

Via hotel and resort
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WOW! can be the first thing we say when seeing hotels like this. As many people would think of hotel decors would be something simple and relaxing, but there are hotels who have jazzed up their hotel rooms into something new for travellers and guests. What can be discussed here is that have they done too much? or is it something new for guests to see on their travellers. Is the price the same as a 5 star hotel where the rooms a plain simple and boring? Jazzing up a hotel so that its something unique and different to many other hotels is good but will the name of your hotel be brought out to the world so that more people know about to come and stay or will it cause more debates to whether the hotel is just too much?

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hotel and resort's curator insight, September 3, 2013 2:41 AM

To most of people think hotel is just the place for having a sleep but have you ever feel tired of staying in typical and traditional hotels?. People often love to stay somewhere a little different, somewhere a little out of the ordinary. And,These ain't just any hotels. Who does not want to sleep and wake up in these hotel rooms ?

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Virtual concierge arrives at Jumeirah Hotels & Resorts, London

Virtual concierge arrives at Jumeirah Hotels & Resorts, London | Resort and Hotels | Scoop.it
The energy-efficient devices will reduce the printing of hotel guides and the replacement of damaged binders, minimise paper waste and maintain Jumeirah’s corporate social responsibility standards.

Via Vasia Dimitropoulou
TVTJ's insight:

Introducing the use of iPads has become a recent trend in the hospitality industry, especially for restaurants. However, to use it as a virtual concierge for customers is a very good idea. Not only does it provide convenience and all the necessary information customers want/need, the devices are also energy-efficient for the company in reducing the printing of hotel guides and the replacement of damaged binders, therefore minimising paper waste and maintaining the hotels corporate social responsibility standards.

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XPLAIN's curator insight, August 31, 2013 5:13 AM

Jumeirah London hotels replace information binders in the rooms with "virtual concierge" services delivered through in-room iPads.

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Five Tech-Savvy Hotel Amenities | ehotelier.com News Archives

Five Tech-Savvy Hotel Amenities | ehotelier.com News Archives | Resort and Hotels | Scoop.it

The development of technology is now taking a new step for the hospitality industry service. There are a lot of changes in restaurant or hotel once the manager has adopted new technology to their business. The invention of Ipad has become a new way to help manager to serve their customer in a comfortable way. With an Ipad in a restaurant, customer can have a look at the food menu and they can easily see how will it looks like and how do they make that food. In a Hong Kong hotel service, Ipad is fully used as they can help to check room service, customer feedback, setting alarm clock for customer and check out time. (to be continue)


Via Sebastian Gonzalez Vergara
TVTJ's insight:

Many big branded hotels today is adopting to new technology, as the days go by we can see how many hotels are adopting these technology changes so that it meets travellers expectations. Moreover not just that but many Hotels have thought of many new ways so that it is more effiecient for their guests when they come to stay, for example hotels having apps for their guests so that they can order room service, wake up call and even check in and out of the hotel. Not only that but there are hotels who have put headphones jacks besides their bed so that if someone is sleeping and the person is watching tv they can put in headphones and watch tv and not disturb the person, however there are stronger wifi signals in hotels, also hotels are lending out adapters for guests to use if whatever they want to plug in is using a different type of adapter and the last of all hotels have also let their guests to use the usb port/ HDMI port of the tvs that are located in their rooms to either play games, watch movies from their electronic devices etc.

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Virtual Tours for Hotels and B&Bs

Virtual Tours for Hotels and B&Bs | Resort and Hotels | Scoop.it
An online virtual tour of your hotel or B&B can make the difference between a booking and a missed opportunity. At Virtual 360 our panoramic virtual tours for hotels start from just £60.00 including hosting your virtual tours on the internet,...
TVTJ's insight:

The advance in technology has become very convenient in todays modern society. A virtual tour of a hotel or Bread & Breakfast makes it so much easier to see what the hotel looks like, for example the rooms and leisure facilities, before booking a room. This way customers can get the feel of what that hotel is about and whether or not it suits them. At the rate it is going now, there could very possibly be holographic tours of hotels or Bread & Breakfast.

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Clothing Optional Resorts

Clothing Optional Resorts | Resort and Hotels | Scoop.it

If you are interested in clothing optional resorts, you are not alone. Polls show that 18% of Americans would consider a nude or clothing optional vacation. When you consider the number of clothes-free vacation destinations, then it's not just an American phenomenon.

TVTJ's insight:

Wearing optional clothes or 100% nude in the resort for me is a sensitive issue. Nude beaches have been popular around the world but not for the resorts. Resort is a popular destination for vacations or recreation, or which is frequented for a particular purpose. Therfore, people come to relax and enjoy the fresh air. And the main customers are family and couples. Therefore, it is hard and unfeasible to construct a "Clothing optional resort". Firstly, parents will not allow their children under 18 years olds come to a resort where there will be people go around without clothes, or for couple, they will not happy when their partner is distracted by another guy or woman having no thing on their body. In conclusion, the "clothing optional resort" is hard to conducts and it will developed in the western countries where people have opened lifestyle with a specific targeted customers.

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In Selling Hotels, Relationships Are Key to Success

In Selling Hotels, Relationships Are Key to Success | Resort and Hotels | Scoop.it

How can travel agents make more money booking hotels? Build strong relationships, hoteliers say. Here’s advice on how to foster close ties – with clients and with hoteliers.


Via Roland Schegg
TVTJ's insight:

This article figures out the key tips to be successful in building a strong relationship with the clients. Firstly, staff should somehow have the mind frame of being able to exeed the expectations of guests by asking them questions, to ensure that our guests are really satisfied and comfortable with the accommodation. Staff are to think about whether their relationship and service to the guests have exeeded what the guest wants and to make our guests wanting to extend their length of stay in order to experience more attractive areas and explore what is around them.

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The Expedia/Travelocity deal and its implications for hotel suppliers

The Expedia and Travelocity partnership announced last week has many implications for the hotel industry. According to this article hotel marketers should expect more consolidation, and get ready for a world in which hoteliers can break rate parity to their closed guest lists and start working on their new promotion calendar.


Via Roland Schegg
TVTJ's insight:

This article promotes about the hotelier suppliers who should be working together with the social media. The author suggests that a holistic view should work online distribution and marketing. All the suppliers should be measures with attributes and innovations on the direct web channel systems. This would make it easier for guests when they visit all the websites and then choose what suits them best. They can also book online directly from the website. This concept can only work when marketing and technology departments work together to improve the hotels booking system.

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Are You Losing Revenue Because Your Hotel Website Isn't Mobile Optimized? | ehotelier.com News Archives

Are You Losing Revenue Because Your Hotel Website Isn't Mobile Optimized? | ehotelier.com News Archives | Resort and Hotels | Scoop.it
Ehotelier News Archives [Aug 21, 12 | 12:07 am] Are You Losing Revenue Because Your Hotel Website Isn't Mobile Optimized?: By Matt Bitzer: When visitors arrive at your hotel website using their mobile phone what do they see?

 

The article presents arguments as why a mobile hotel website in comparison to a standard website is necessary to attain revenue for a hotel. It suggests a mobile optimised website is easier to read and navigate, therefore communicating more effectively to potential customers. The number of mobile users is on the rise and is suggested as one of the important reasons for a hotel to have a mobile optimised website to cater to these users. It is suggested that when designing a mobile optimised website to consider include the effectiveness communication to potential customers, to display the most important content, make text, be aware of small links as they can caused problems for normal sized fingers, streamline lengthy application making it easy and accessible for consumers.


Via Bernie Nguyen-Huynh
TVTJ's insight:

What will you do when you go to a hotel website using your phone and their website does not change to the mobile format like many other hotel companies do? Will you change your mind and not keep going as it is too fustrated that you have to keep zooming in and out and squint your eyes just to see what to do and what the prices are? It has been shown in this article that if a hotel company does not have a mobile operator page for their website that it is most likely that they are losing revenue. As the world is improving rapidly and techonology is taking over many things, we see that if a hotel company does not have what is called to be a mobile operator page they are more likely to lose customers. Because our phones are on 24/7 and that we can always networking it is more likely for customers to check your hotel using their smartphones. This article has proven how hotelers are going to lose revenue because their website is not mobile operated.

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Hotels Want You To Hang Out Where?

Hotels Want You To Hang Out Where? | Resort and Hotels | Scoop.it

Hotels want you to stay a while – in their lobbies. Long treated as dead spaces that hotel guests raced through on the way to the elevator, lobbies are being transformed into places to work, surf the Web or meet friends for a drink.


Via Bert
TVTJ's insight:

For hotels to change their lobbies and turn it into a place where you can hang out is a very good idea. The lobby is the first thing customers see as soon as they walk into a hotel, if it were to look or feel uninviting then customers would not want to stay at that hotel. Being interesting with a fun environment where the staff are friendly as well will make customers happy and want to stay longer, have more drinks and a nice chat. This not only benefits customers but the hotels revenue as well. Since the atmosphere is fun and inviting people may want to have drinks or food in the lobby rather than going elsewhere and spending their money. However, depending on what type of hotel it is, this idea may not appeal to those who just want to stay at a hotel for business reasons etc.

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Faulty Hotel Locks Demonstrated by ABC News Report - ABC News

Faulty Hotel Locks Demonstrated by ABC News Report - ABC News | Resort and Hotels | Scoop.it
ABC NewsFaulty Hotel Locks Demonstrated by ABC News ReportABC NewsHowever, on one of its most popular models sold to hotels globally, hackers claim to have discovered that the company left a security port uncovered that allows them to open any of...

Via Daniel A. Libby, CFC
TVTJ's insight:

Do you feel safe when you stay in hotel?. This article, in my opinion will suprise many customers about security in hotel and resort. People, nowsaday, refer technology more than "traditional" things because the convinence and fast. However, the bad and loose security in many big hotel brand make it easy for hackers to get into customer's rooms. Therfore, the consequense is out of control. it not only impact badly on the business as a whole but also make customer feel uncomfortable in stay. Hotel manager should pay more attention on security to exceed customers' satisfactions beside focusing on amenities, equipment. staffs, and so on,

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How Are Hospitality Businesses Using Social Media? [INFOGRAPHIC]

How Are Hospitality Businesses Using Social Media? [INFOGRAPHIC] | Resort and Hotels | Scoop.it

This infographic from Best Hospital Degrees looks at why modern hospitality and first-class social media make such excellent bedfellows.


Via Wendy Forbes
TVTJ's insight:

In the 21st century and Hospitality Industry is rapidly improving, the community connection with social media is one of the important aspects in todays society. It is shown that smartphone has played a vital part for the travelling industry. Statistics show that 29% of travellers use smartphones to book their flights, 30% of travellers find hotel and accommodation through smartphone apps. Also, 46% of travellers uses facebook or twitter to check-in the location they are at when on vacation. More commonly, 85% of travelers use smartphones, while on vacation, for purposes such as taking photos, checking the flight transcript, searching for restaurants, activities and attractions. In a report on surveys taken of how many customers trust on these smartphone apps, it is shown that 92% of travellers trust the rcommendations of their family and friends, while 70% trust consumer reviews, and then there's less than half that trust paid advertisings on tv, newspaper and magazines. These percentages helps marketing managers know how to create a marketing stratergy effectively to increase the rate of consumers on social media.

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How hotels can use QR Codes for marketing and customer service

How hotels can use QR Codes for marketing and customer service | Resort and Hotels | Scoop.it

QR Codes are starting to find themselves on billboards and print advertising, shops windows, restaurants and bar menus.

TVTJ's insight:

QR (Quick Response) Codes seem to be appearing more and more often, and as technology advances they appear at places you probably never would have thought of. Simply put QR codes are used to convince offline customers to start using online mobile methods, all they need to do is scan the barcode with their mobile phone. The point of this is to create 'added value', it is like persuading them with prizes and freebies. But for a hotel, it is used to improve the service experience for guests. The codes can be used on cards in elevators, rooms, reception desk and message boards. This also at the same time allows guests to connect with social media.

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IHG’s free WiFi worldwide - Hotel Management

IHG’s free WiFi worldwide - Hotel Management | Resort and Hotels | Scoop.it
InterContinental Hotels Group is set to offer free internet to its 71 million loyal program members worldwide.

Via hotel and resort
TVTJ's insight:

As new techonlogy is rapidly improving as the years go by, many hotels are trying to adopt these achanges and icluding as many techonolgy changes to their hotel as possible in this article we can see how 43% of adults have stated that they are likely to not stay in a hotel whom do not offer free internet access. As technology improves people are needed to stay connected more therefore IHG (a large hotel company) have decided to offer free wifi worldwide to all their hotels so that their guests can stay connected. Not just that but they have also offered a rewards clubs for those whom like to stay at their Hotel, moreover they are offering free nights, rewards nights, music download and flights rewards when the guest have enough points on their club membership. What is more important is that there have been results coming back saying that paying for internet is the second annoying costs when staying at a hotel. So what more can be said? Will offering free internet increase their revenue? Who knows? Time will tell.

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hotel and resort's curator insight, September 9, 2013 1:51 PM

in this era, internet is become important for everyone, especially for businessman. There are so many hotels are providing free internet access, but still there are hotels are not providing it. IHG is now make a breakthrough with the first and only hotel group that offer free internet in all hotels to all loyalty programme members, globally, whether they stay the night or even just come in for a coffee. they are also offering points that never expire, no blackout dates for Reward Nights, flight rewards, music downloads and free nights at any IHG hotel anywhere in the world for IHG Rewards Club. It's so exciting.

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Resort Booking Software: A must for every resort management system

Resort Booking Software: A must for every resort management system | Resort and Hotels | Scoop.it
Hospitality business is growing and increasing every day. Thanks to the latest technology and advance techniques used into the hotel business. Resort booking software is one of the latest technolog...

Via Damien Fletcher
TVTJ's insight:

In the technology world, Hotel and resort's customers refer the service with the high quality but less time consuming. Applying booking system in resort is one of the best way to achieve both resort manager and customer's sastification. Customer can book rooms through this sofware with the easy process, without going too far from home or having to queue in front of the front desk. In term of resort manaegers, this sofware not only helps them to keep contact with their customer at any time, any where; but also help them compete to others in the industry. Having the resort booking system on the resort's website can help the resort operation bring all the the updated information about the resort include: sales, promotions, events, room rate, etc., and all the services that they have to the customer. Apply it and your customer will love it!

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These abandoned sea forts have been turned into luxury hotels

These abandoned sea forts have been turned into luxury hotels | Resort and Hotels | Scoop.it
Back in the mid-19th century, Britain constructed three Solent forts to protect its most important naval base against attacks from Napoleon III's navy. Now, over 150 years later, they're being turned into luxury island retreats.

Via F. Thunus
TVTJ's insight:

This is taking innovation to its best. Taking something old and historic that was used as a naval base against attacks over 150 years ago, and turning it into luxurious hotels. This is one of the best ways to catch people interest and persuade them to stay and see what this kind of concept looks and feels like. It makes most other ordinary hotels seem rather boring and no reason to visit unless its for a business etc. Unfortunately, with the costs it needed to achieve this, the price to stay at these hotels may possibly be rather pricey.

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Mobile for hotels: Are we just not looking far enough?

Mobile for hotels: Are we just not looking far enough? | Resort and Hotels | Scoop.it

The online travel industry is one of the sectors that mobile has hit the hardest as bookings made from smartphones and tablets continue to grow. However, it seems that many hotel brands are missing out with mobile by not leveraging more sophisticated guest services features.

 

As mobile continues to become the primary way that consumers make last-minute hotel bookings, brands should look to add features to their mobile applications and Web sites that help consumers once they have booked a room. Marriott is one of the few hotel brands that is doing so with an innovative check-in feature on its mobile app.

 

“While Marriott Hotels was developing the app and testing mobile check-in, they engaged customers to provide feedback to perfect the experience and learn what was most important to them,” said Paul Cahill, senior vice president of brand management at Marriott Hotels, Bethesda, MD.

TVTJ's insight:

Smartphones are becoming the most convenient techonology ever created. Nearly everything can be done by phones rather than having to call or go there and talk in person. Hotels, we can say is catching up with the generation of technology. Most hotels now have apps where you can just download and book your room and pay. Not only that but you can also check-in and check-out. Who knows what might happen in the future but by the looks of it technology will take over phone calls and face-to-face bookings.

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