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Service quality in Sydney hotels : a perspective from managers, staff and customers

Service quality in Sydney hotels : a perspective from managers, staff and customers | Resort and hotel | Scoop.it
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Rescooped by Sunil from Papers
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A Complex Systems Science Approach to Healthcare Costs and Quality

There is a mounting crisis in delivering affordable healthcare in the US. For decades, key decision makers in the public and private sectors have considered cost-effectiveness in healthcare a top priority. Their actions have focused on putting a limit on fees, services, or care options. However, they have met with limited success as costs have increased rapidly while the quality isn't commensurate with the high costs. A new approach is needed. Here we provide eight scientifically-based steps for improving the healthcare system. The core of the approach is promoting the best use of resources by matching the people and organization to the tasks they are good at, and providing the right incentive structure. Harnessing costs need not mean sacrificing quality. Quality service and low costs can be achieved by making sure the right people and the right organizations deliver services. As an example, the frequent use of emergency rooms for non-emergency care demonstrates the waste of resources of highly capable individuals and facilities resulting in high costs and ineffective care. Neither free markets nor managed care guarantees the best use of resources. A different oversight system is needed to promote the right incentives. Unlike managed care, effective oversight must not interfere with the performance of care. Otherwise, cost control only makes care more cumbersome. The eight steps we propose are designed to dramatically improve the effectiveness of the healthcare system, both for those who receive services and those who provide them.

 

A Complex Systems Science Approach to Healthcare Costs and Quality
Yaneer Bar-Yam with Shlomiya Bar-Yam, Karla Z. Bertrand, Nancy Cohen, Alexander S. Gard-Murray, Helen P. Harte, Luci Leykum

http://arxiv.org/abs/1207.0034


Via Complexity Digest
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Rescooped by Sunil from sustainable architecture
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Beautiful, Futuristic Hotel Designed To Cope With Rising Sea Levels

Beautiful, Futuristic Hotel Designed To Cope With Rising Sea Levels | Resort and hotel | Scoop.it

The Maldives may be swallowed up by rising sea levels in the future, but the architects at Deep Ocean Technology will build an underwater hotel to house its inhabitants. 

Called ‘The Water Discus’, this futuristic hotel has two circular discs which will house its 22 rooms, along with a restaurant, spas and lounges. 
The structure above ground will be connected to the structure below via a staircase and an elevator, where a bar and a diving center will also be located. 


Via Lauren Moss
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Jourdan Sumithio's curator insight, August 13, 2014 1:58 AM

What an awesome idea of giving tourists/travellers an unforgettable experience as they never experienced before. Great concept, design, and ideas for this hotel, however they may need to add up the capacity in the following future to add up more than 22 rooms. Overall the facilities they offered to tourists/customers are simply great, which allow people to enjoy the view around hotel as it's located at beautiful Maldives area. Maldives is well known as a dream destination place and a must visit at least once in life. By showing this brilliant and promising idea is a greater way to attracts more people to support and visit this hotel. However a reasonable price and good service are needed to keep the hotel's reputation rising in a further future.

Phuong Nguyen's curator insight, September 16, 2014 2:19 AM

This hotel is designed to cope with rising sea levels in Maldives. The concept of the hotel is very original compares to other underwater hotels. Based on the beautiful images, I believe in the future, this hotel will attract a lot of leisure guests who want to come for new experiments. This hotel is very suitable for adventurous people who want to organise a party or conference under water. However the owner of the hotel should carefully consider the impact of this hotel on the sustainability of the ocean and the safety of the construction.

Nguyen Quang Thai's comment, October 6, 2014 9:18 AM
It is great for building undersea hotels. It is a really creative idea for giving the visitors the pretty new experiences and beautiful views. In addition, there are many activities for people such as having a wedding under the beach, swimming at the early morning or watching the sea creatures. People could also have a great sleep because of its peaceful and quiet. For the facilities, the number of rooms should be improved due to the over demand. In addition, the undersea hotels could cause the pollution for the sea environment and threating the habitant of sea creatures. Therefore, they have to have a plan to protect the environment and sea creatures. On the other hand, there are many risks for staying under sea. As some nature disasters like tsunami, storm or some hit of big creatures like shark, people could get disturb and afraid. So, they should have an alarm, for example, to ring if there is a tsunami coming or having some nets to stop the big creatures far away. Lastly, glass cleaning is really important. As people staying, they do not want to see some moss stick in the glasses. Therefore, the hoteliers should be awareness in order to use some special glasses or have a way protect the wall.
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Information technology applications and competitive advantage in hotel companies

Information technology applications and competitive advantage in hotel companies | Resort and hotel | Scoop.it

Information technology (IT) investments play a critical role in managing hotels strategically. Efficient and timely deployment of new IT applications may offer opportunities for enhanced guest services to meet increasing customer expectations, improved cost control, more effective marketing strategies, and expanded opportunities for hotels. It is evident that IT investments will increase hotels’ productivity, reduce their costs, and at the same time add value to the services and products offered to their customers. Therefore, investments into IT applications in hotels have increased over the past decades.

This article explains why IT has benefits for the hotel organization -upscale and luxury for the hotel organizations -tangible aspect of quality -increase in the quality of service delivered to guest IT investments assist hotels in initiating new products and services, improved operational efficiency, cost reduction, supporting areas of planning and business strategies and enhancement of brand image.

 

Link: http://dx.doi.org/10.1108/17579881111154245


Via PUSH Hotel
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Sunil's comment, August 5, 2013 11:53 PM
this is a good idea to adopt advanced technology in hotel operation system in order to reduce costs with providing higher quality service to anticipate guest expecation. One hand IT will allow company to provide consistent quality service with efficient. SUNIL
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Castle Resorts & Hotels Adds Paki Maui to Resort Portfolio - PR Newswire (press release)

Castle Resorts & Hotels Adds Paki Maui to Resort Portfolio PR Newswire (press release) Honolulu, July 31, 2013 /PRNewswire/ -- Castle Resorts & Hotels (www.castleresorts.com), a full-service, international hotel management company based in...
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600 N ATLANTIC AVE, Daytona Beach, FL 32118

600 N ATLANTIC AVE, Daytona Beach, FL 32118 | Resort and hotel | Scoop.it
600 N ATLANTIC AVE, Daytona Beach, FL 32118 (PLAZA RESORT AND SPA FOR SALE Hotel http://t.co/zfzK8XGHJU)
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Rescooped by Sunil from All about water, the oceans, environmental issues
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Radisson Blu Hotel!

Radisson Blu Hotel! | Resort and hotel | Scoop.it

Radisson Blu Hotel, Berlin - Dont leave your hotel to go scuba diving!!!


Via Kathy Dowsett
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Rescooped by Sunil from Lighting Controls
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AutomatedBuildings.com Article - Security Technology Plays Central Role In Hotel Automation

AutomatedBuildings.com Article - Security Technology Plays Central Role In Hotel Automation | Resort and hotel | Scoop.it

Contemporary hotel guests tend to be travelers tethered to tablets and smartphones, and these tech-savvy consumers desire a hospitality experience that centers on connection, convenience and comfort.


Via ecoInsight
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Horsman Tapped To Direct Lansdowne Resort - Leesburg Today

Horsman Tapped To Direct Lansdowne Resort - Leesburg Today | Resort and hotel | Scoop.it
Horsman Tapped To Direct Lansdowne Resort
Leesburg Today
Horsman also has held executive management roles at other Destination Hotels and Resorts properties at Stowe Mountain Lodge in Vermont and the Nine Zero Hotel in Boston.
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