Yet sending the email message is just one part of the equation. To be truly effective, your customer reservations team must be on their toes and respond to those emails as promptly and accurately as possible.
While these things may seem trivial to most people, it is part of customer service—the kind of care that makes guests feel welcome even before stepping into the restaurant, hotel, or whatever establishment the client is reserving. Things such as the aforementioned friendly warmth, offering things like extra pillow mints, asking if there are any dietary restrictions, or even simply picking up the phone or responding to a Tweet in the soonest possible time count a lot.
So don’t be surprised if a caller were to contact your customer contact center and reserve a full-course meal and a table for her family using your app while on the commute home after a long day at the office. With both channels in place, your waiter, err, reservations/order taking agent can now jot down every meal, answer questions, and even describe how big the portions are. All that’s life is to go to your restaurant and actually taste the meal.
Yes, client inquiry via call center phone, live chat, and other channels is still a very important part of the whole customer experience. It is, in fact, the beginning of what could be a lasting relationship between your company and your valued clients. So putting in a system can be a great way to beef up the service.
Major hospitality chains are jumping into social media like kids in an over-chlorinated pool, including new initiatives to reward guests for social media activity that helps promote their brands. No surprise, all these hospitality chains are trying to win market share among Millennials, who represent a growing proportion of business and tourist travel.
Camp site reservations thru reservation call centers does not only provide services for camping arrangements, but a lot more great experiences and recommendations that will make your camping even more enjoyable.
#CustservIf your restaurant had a booking service in place, however, that family of five that just went to the next eatery because the line at your place was just too long could have been served much earlier. Moreover, their orders would likewise have been taken even before arriving and all they had to do was sit down to enjoy their meal. They would have been five sure-deal clients.
Oh, did we mention that a lot of big name companies like Ayala Land—one of the Philippines’ premiere real estate developers who runs one of the largest retail and entertainment chains, Ayala Malls, has made a killing with their Ayala Sure Seats? This just shows that you’ll be in good company should you decide to go ahead with this service.
With the year about to come to a close in a few weeks’ time, many folks would want to go for a complete makeover to “start the year right”. Spas and salons are usually the buzzwords among these potential clients. So reserving a slot can be very hard, indeed.
Want to cash in on the ever-growing travel habits of customers from around the world? Have that virtual bookings agent standby to assist clients today. It could just be your own ticket to seeing the world.
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