BMC Remedy Solution Consultants
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Go Beyond the Tools - Go Beyond Service
Curated by Lori Eddlemon
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Target, UnitedHealth and other companies turning to 'reverse mentoring' to tap millennials' knowledge

Target, UnitedHealth and other companies turning to 'reverse mentoring' to tap millennials' knowledge | BMC Remedy Solution Consultants | Scoop.it
Mentorship is getting turned on its head in today’s multigenerational workplace.
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HGConcept-CMDB Configuration Management Roadmap and Strategy

Configuration Management Roadmap Strategy 1 Hichem Guemiri Principal Partner Hichem@HGConcept.com Prepared by: @HGCONCEPT @HGConcept @HichemGuemiri
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CMDB Systems: Some Key Findings from Deployments | SciTech Connect

CMDB Systems: Some Key Findings from Deployments | SciTech Connect | BMC Remedy Solution Consultants | Scoop.it
Dennis Drogseth, co-author of CMDB Systems in the Age of Cloud and Agile discusses some key (and surprising) findings from process and architecture deployments.
Lori Eddlemon's insight:

With 35+ sources of record identified for this example, understanding how data is saved and managed is a key component to a successful implementation.

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The Other ERM: Enterprises Recruiting Millennials

The Other ERM: Enterprises Recruiting Millennials | BMC Remedy Solution Consultants | Scoop.it
Millennials are significantly increasing their workplace presence, bringing new expectations for tech. Yet many organizations remain woefully unprepared.
Lori Eddlemon's insight:

We often think about cost and maintenance before the user experience.  I think we'll continue to see more focus and prioritization on engagement with employees.  Interesting note regarding the Forrester Research and the highest state of creativity and productivity in a cognitive state they call "flow."

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Effective Transport for ITSM Asset / CMDB Data Management - product demo

http://www.effect-tech.com/products/e... Transport solves customers Remedy Asset CMDB data management challenges. Transport reduces a CMDB data ...
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Atrium CMDB - ITIL Configuration Management - BMC

Atrium CMDB - ITIL Configuration Management - BMC | BMC Remedy Solution Consultants | Scoop.it
BMC Atrium CMDB provides a complete, accurate, and up-to-date view of the people, technologies, and services that make up your business and IT environments.

Via Petri Kultaranta
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What is Configuration Management? - Effect-Tech

What is Configuration Management? - Effect-Tech | BMC Remedy Solution Consultants | Scoop.it
Of all the ITIL Processes, Configuration Management is probably the least understood. Everyone understands what an incident is. Knowing the importance of a change is self-evident.
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The Benefits of Focusing on Technology ROI (Return on Incrementalism) | Kinetic Vision

The Benefits of Focusing on Technology ROI (Return on Incrementalism) | Kinetic Vision | BMC Remedy Solution Consultants | Scoop.it
Huge, multi-year implementations are no longer the only option to leverage better technology. Here's a faster, less costly and more productive approach.
Lori Eddlemon's insight:

Excellent conclusion.

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Agile is not the absence of ITIL

Agile is not the absence of ITIL | BMC Remedy Solution Consultants | Scoop.it
ITIL (formerly known as the Information Technology Infrastructure Library) has been the best management practices framework of choice for world-class IT operations at major organizations.The five-stage framework — Service Strategy, Design, Transition, Operation, and Continual Service Improvement — allows for structured processes that support Enterprise Architecture, Service Delivery, and Security initiatives. Structured and controlled planning and change …
Lori Eddlemon's insight:

A nice summary.  We often see an agile approach provide for improved time to value and ROI for ITSM projects.  

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Paul Buffington at BMC Engage October 16 - Project Strategies for Successfully Deploying BMC Service Request Management (SRM)

Paul Buffington at BMC Engage October 16 - Project Strategies for Successfully Deploying BMC Service Request Management (SRM) | BMC Remedy Solution Consultants | Scoop.it
Best practices for a successful SRM projectSession Number:236Track:The New IT Service ManagementDate / Time:Thursday, October 16, 10:00 am - 11:00 amRoom:SH-IIISession Type:Partner breakoutSession Level:IntermediateProduct Category:BMC Remedy IT Service Management, BMC Remedy OnDemandContent Type:TechnicalSpeaker(s):Paul Buffington
Senior Consultant 
Effect-Tech Session Description:

You’re faced with the challenging task of deploying a service request catalog with numerous request offerings. How do you structure and execute on this project to ensure success? The Effect-Tech team would like to share with you valuable insights from our years of deploying SRM and our best practices methodology. We’ll consider the process, technology, and people involved with getting an SRM project off the start line and moving toward a successful go-live date. During this tutorial, we’ll consider the process and methodology for approaching an SRM project and share insights from our “SRM Requirements Blue-Print Methodology.” We’ll also examine various technical considerations that are key to success, including design and development considerations. We’ll include a case study in which a customer deployed a large SRM catalog and applied this methodology to ensure success.

Session Status:AvailableSign up for session 236.  http://bmc.g2planet.com/bmcengage2014/event_agenda.php?date=14-10-16 
Lori Eddlemon's insight:

No doubt another great session with Paul!

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San Diego LIG | Configuration Management: Getting Friendly With Your CMDB - itSMF USA

San Diego LIG | Configuration Management: Getting Friendly With Your CMDB - itSMF USA | BMC Remedy Solution Consultants | Scoop.it
Up Next: Getting Friendly with your CMDB @itsmfsandiego http://t.co/cRdDeTyt1o #ITIL #ITSM
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So Capita Gets ITIL But Will People Finally “Get” ITIL? | Forrester Blogs

So Capita Gets ITIL But Will People Finally “Get” ITIL? | Forrester Blogs | BMC Remedy Solution Consultants | Scoop.it

It’s not often that I get to write about breaking news in the IT service management (ITSM) world but this definitely is it (I think the last time was this).

Well I say “breaking news,” many of us were talking about the rumor of Capita winning the “ITIL auction” on Wednesday evening while together at the Service Desk and IT Support Show. The odd thing is that it was probably the only time we were talking about ITIL, the ITSM best practice framework, outside of the sessions over the two days (other than some vendors who were still spouting that their tools are “ITIL-compliant”). But that is a topic for a later date.


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How does Configuration Management work in a truly federated enviornment? - Effect Tech

How does Configuration Management work in a truly federated enviornment? - Effect Tech | BMC Remedy Solution Consultants | Scoop.it
What is Federation?One of the key idea of Configuration Management is “Federation”. Federation means that data is not stored in one warehouse of information
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Why Analytics and Automation Need to Be a Part of the Game | SciTech Connect

Why Analytics and Automation Need to Be a Part of the Game | SciTech Connect | BMC Remedy Solution Consultants | Scoop.it
CMDB systems expert, Dennis Drogseth, discusses why analytics and automation need to be part of your systems game.
Lori Eddlemon's insight:

Analytics will drive greater operational performance.

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Why is the CMDB a critical component for your ITSSM (IT service support management)?

Why is the CMDB a critical component for your ITSSM (IT service support management)? | BMC Remedy Solution Consultants | Scoop.it
A new report by Gartner discusses the importance of having a
configuration management database CMDB and discovery as part of a
successful IT service support management (ITSSM) solution.
Lori Eddlemon's insight:

A solid approach regardless of technology.  I see the greatest initial business value around service.

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Top 10 Service Request Management Posts of 2015 (So Far) | Kinetic Vision

Top 10 Service Request Management Posts of 2015 (So Far) | Kinetic Vision | BMC Remedy Solution Consultants | Scoop.it
CIOs and IT leaders are confronted with business and technology change on all sides. It's no surprise then that trends and predictions dominate the top topics.
Lori Eddlemon's insight:

#5 is a great one.  I think we'll continue to see Business Technology replace IT.

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Six Ways ERM Improves Enterprise Service Delivery

Six Ways ERM Improves Enterprise Service Delivery | BMC Remedy Solution Consultants | Scoop.it
Across a variety of organizations that have implemented ERM strategies, here are the ranges of measurable results in half a dozen key performance areas.
Lori Eddlemon's insight:

It's also important to customize only what is necessary.

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Marimba Open World 2015 - Effect Tech

Marimba Open World 2015 - Effect Tech | BMC Remedy Solution Consultants | Scoop.it
Register today at Marimba Open World 2015  
Lori Eddlemon's insight:

Looking forward to seeing you in Orlando!!

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CMDB / CMS Initiative Review - Effect-Tech

CMDB / CMS Initiative Review - Effect-Tech | BMC Remedy Solution Consultants | Scoop.it
Effectively implementing CMDB processes and tools enables better Asset and Change Management and lowers unplanned outages.
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How 'ITOA' is combating infrastructure problems before they even happen

How 'ITOA' is combating infrastructure problems before they even happen | BMC Remedy Solution Consultants | Scoop.it
Real time analytics boosts enterprise intelligence
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Webinar - Delivering on the Promise of a CMDB

Webinar - Delivering on the Promise of a CMDB | BMC Remedy Solution Consultants | Scoop.it
Effect-Tech’s CMDB best practices are non-vendor specific, and establishes the principles, architecture, and approach for implementing a CMDB.
Lori Eddlemon's insight:

Planning a CMDB project?  Are you evaluating how to get more from your CMDB?  Rick shares best practice and learn more about our complimentary CMDB Health-Check.

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ITSM Goodness 7 Steps: Step 3 - Invest in the Service Desk | HDIConnect

RT @ThinkHDI: Are you investing in your service desk? @barclayrae shows you how: http://t.co/65XmiujrQF #hdiconnect
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Cure Your Service Desk With Customer Experience | Forrester Blogs

Cure Your Service Desk With Customer Experience | Forrester Blogs | BMC Remedy Solution Consultants | Scoop.it
My latest blog - Cure Your Service Desk With Customer Experience | @Forrester Blogs http://t.co/8UfJyaK9bw #itsm #ForrForum

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Yu Ji's curator insight, May 20, 2013 6:36 AM

We need to start assessing IT’s value from a people-centric perspective.

To achieve this, three questions are very essential for IT service desks to ask themselves:

1. Did the ‘interaction’ meet customers' needs?

2. Was the ‘interaction’ easy?

3. Was the ‘interaction’ enjoyable?

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Effect-Tech :: BMC Remedy IT Service Management :: Transport Suite

Effect-Tech :: BMC Remedy IT Service Management :: Transport Suite | BMC Remedy Solution Consultants | Scoop.it
Effect-Tech's Transport suite of products streamlines the effort required to configure & maintain the BMC Remedy ITSM applications.
Lori Eddlemon's insight:

Congratulations on being voted Product of the Year at WWRUG!

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