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Educational Use of Social Media
Utilização educativa dos media sociais
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The Best Twitter Chat For Teachers In 2015 -

The Best Twitter Chat For Teachers In 2015 - | Educational Use of Social Media | Scoop.it
The Best Twitter Chat For Teachers In 2015 by TeachThought Staff If there was ever a doubt that education twitter chats were kind of a big deal, this television guide-style document should set things straight....
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30 dicas para ensinar com ajuda das redes sociais - Canal da Educação

30 dicas para ensinar com ajuda das redes sociais - Canal da Educação | Educational Use of Social Media | Scoop.it
O site Porvir reuniu sugestões para professores incentivarem o aprendizado dos seus alunos em diferentes plataformas. Confira

Via Lino Oliveira, juandoming
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Lino Oliveira's curator insight, Today, 12:37 PM

A utilização das redes sociais pode ser um meio eficaz para partilhar com os estudantes conteúdos relacionados com as matérias lecionadas e para promover a participação deles nas atividades propostas nas aulas.

Este artigo apresenta dicas para Facebook, Twitter, Google+, Instagram, YouTube e Edmodo.

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5 Tips For Getting The Most Out of Twitter Chats

5 Tips For Getting The Most Out of Twitter Chats | Educational Use of Social Media | Scoop.it
Twitter chats can be a valuable tool for learning, networking and sharing ideas – but they do take some strategy. Here are five tips for getting the most out of Twitter chats.

Via Brian Yanish - MarketingHits.com, Ivo Nový
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Blogging as Digital Portfolios in the Primary Classroom | Ontario Teachers' Federation

Blogging as Digital Portfolios in the Primary Classroom | Ontario Teachers' Federation | Educational Use of Social Media | Scoop.it
@RLHasegawa @TCDSB_Literacy Participated in this OTF connect session http://t.co/fMjrW48NvG
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80 Twitter Tools for Almost Everything

80 Twitter Tools for Almost Everything | Educational Use of Social Media | Scoop.it

Twitter is chaos, but in the midst of this beautiful mess is a ton of data that if you can understand it. If you ever wanted the complete Twitter toolbox this is the post for you. It's got 80 Twitter tools that can help you do everything you need in this busy social media channel.


Via Jeff Domansky, DKW Online
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Richard D. Hawley's curator insight, April 19, 12:15 PM

This is just Very, Very Cool.! Tons of Info.........

Thorsten Strauss's curator insight, April 19, 12:19 PM

best practice: twitter tools

Willem Kuypers's curator insight, April 20, 1:50 AM

Twitter est un outil qui a changé pas mal de choses pour la diffusion de l'information. La preuve est l'ensemble des logiciels et sites qui se sont greffés dessus.

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Teens, Social Media & Technology Overview 2015

Teens, Social Media & Technology Overview 2015 | Educational Use of Social Media | Scoop.it
Smartphones are fueling a shift in the communication landscape for teens.
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Every Teacher’s Must Have Guide to Facebook | Edudemic

Every Teacher’s Must Have Guide to Facebook | Edudemic | Educational Use of Social Media | Scoop.it
Consider bringing Facebook into your class as a collaborative tool. Why not use the benefits of Facebook to communicate and increase involvement?
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6 ways to help students learn with social media

6 ways to help students learn with social media | Educational Use of Social Media | Scoop.it
Despite being banned in schools for years, social media is not making its way into the classroom as a learning tool.
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4 Ways to Use Twitter To Supercharge Your Online Credibility

4 Ways to Use Twitter To Supercharge Your Online Credibility | Educational Use of Social Media | Scoop.it
Twitter is the enigma of social media. It is the ultimate accidental social network. Here are 4 ways to use Twitter to build online credibility.
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Jean-Louis LEFEBVRE's curator insight, April 20, 2:44 AM

Comment construire sa crédibilité en ligne avec Twitter.

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Twitter launches Curator, its free Storify competitor

Twitter launches Curator, its free Storify competitor | Educational Use of Social Media | Scoop.it
Think of Curator as an even more advanced version of Twitter's advanced search. Users can fine tune their searches to find tweets based on very narrow criteria — such as exact location, word count or what type of smartphone was used.

It also provides better analytics — "real-time insights into trending topics and conversations on Twitter," according to Curator's website. This could help news outlets identify viral trends or important topics before most users notice them.

Via Ivo Nový
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How to Use Pinterest Effectively (And Avoid the Ridiculous Nail Art)

How to Use Pinterest Effectively (And Avoid the Ridiculous Nail Art) | Educational Use of Social Media | Scoop.it
It is actually possible to use Pinterest for useful tasks, though it may not seem so at first glance. Here's how. When it comes to discussions about using social media websites as tools to help your communication, business, or day-to-day life, Pinterest is often overlooked. Pinterest is typically characterized as a website for wasting time or ambitious…
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How Students Benefit From Social Media #infographic

How Students Benefit From Social Media #infographic | Educational Use of Social Media | Scoop.it
Social Media has fast become part of many people's every day lives. With so much new technology being introduced today, there are many benefits and reasons for students to be using social media on a daily basis.

Social Networks are being utilized by students not to just talk to their friends or share the cutest cat video they can find, but to make use of these networks to develop and enhance the student lifestyle. Many students are using websites like Facebook, Twitter and YouTube to market the

Via Tom D'Amico (@TDOttawa)
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26 Blogging Tools to Simplify Your Life: An A-Z List |

26 Blogging Tools to Simplify Your Life: An A-Z List | | Educational Use of Social Media | Scoop.it
Are you looking to improve your company blog? In this article you'll find some must-have blogging tools to help you get more out of your blogging.
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Free Technology for Teachers: How to Cite a Tweet in MLA, APA, and Chicago Style

Free Technology for Teachers: How to Cite a Tweet in MLA, APA, and Chicago Style | Educational Use of Social Media | Scoop.it
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How to Promote Your Stories Effectively #Infographic

How to Promote Your Stories Effectively #Infographic | Educational Use of Social Media | Scoop.it
“In digital marketing, there is always a new trend, a new technology or a new way of thinking to take into account. But there is still a place for the humble blog.”Source: www.adweek.co...

Via Gust MEES, Stan Smith
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Gust MEES's curator insight, April 19, 10:42 AM

In digital marketing, there is always a new trend, a new technology or a new way of thinking to take into account. But there is still a place for the humble blog.”Source: www.adweek.co...


www.cheapassignmenthelp.com's curator insight, April 19, 11:05 AM
UNIT 3: Customer Service

Unit Code : J/601/1790 QCF Level : 4 Credit Value : 15

Aim

This unit enables learners to gain understanding of customer service policies and the purpose of promoting a customer-focused culture and to gain skills to provide customer service.

Unit Abstract

This unit introduces learners to the principles and objectives of customer service, with a focus on business and services operations, for example hospitality, sports, and travel and tourism. The unit will help learners develop an understanding of the nature of a customer service culture and the principle of quality service in the business and services management environment.

The units will help learners to appreciate how important information gathered from customers is and its relevance to improved delivery of services.

Learners must ensure that their evidence relates to the hospitality industry.

Learning Outcomes

On successful completion of this unit a learner will:

LO1 Understand customer service policies within business and services contexts.LO2 Understand the purpose of promoting a customer-focused cultureLO3 Be able to investigate customer requirements and expectationsLO4 Be able to provide customer service within business and services contexts to meet required standards.Unit Content

LO1 Understand customer service policies within business and services contexts

Policies: policies (structure, use, focus, customer requirements/expectations, product and service knowledge, consultation, confidentiality, customer perceptions and satisfaction, monitor customer service and satisfaction, influences affecting implementation, effective communication)

Quality of service: methods of assessment; customer expectations; standardised procedures; codes of practice; staff levels (staffing levels, staff competency, flexibility, reliability and responsiveness)

Evaluation: purpose; sources of feedback; accuracy; relevance; reliability; validity; methods of data collection; improvements; staff training and development

Hospitality industry: industries within the hospitality industry eg hotels, restaurants, pubs, bars and nightclubs, contract food service providers, hospitality services, membership clubs, events

LO2 Understand the purpose of promoting a customer-focused culture

Communication: types eg verbal, non-verbal body language, written; types of response; use; effect

Customer: central role; customer service culture; identifying and analysing customer requirements and expectations; influences of service provision on customer perceptions

Benefits of improved service: customer satisfaction, repeat business, improved reputation, increased profit

LO3 Be able to investigate customer requirements and expectations

Requirements: sources of information eg customers, staff, management, customer records, past information

Primary research: primary research eg sampling, qualitative, quantitative; interview eg individual, group, survey, observation; contact methods eg mail, telephone, personal

Secondary research: internal eg sales records, yield data, financial information, client databases; external eg government publications, trade journals, periodicals, professional associations, national organisations, commercial data

Satisfaction levels: planning; strategy; assessment of options using researched information; role of the business and services manager; staffing levels; motivating staff; improvements

LO4 Be able to provide customer service within business and services contexts to meet required standards

Types of customers: different age groups eg the elderly, children; different cultural backgrounds; special needs eg physically disabled; satisfied; dissatisfied; under influence eg drugs, alcohol, medication

Customer needs: customer needs eg products and services, urgent, non-urgent, special requirements, quality of service, value for money, cultural, social; trends eg fashion, ergonomic, equipment, training, products and services, consumer protection legislation

Customer service: consultation; advice; personal selling; complaints procedure; reception skills; confidentiality

Guidance

Links

This unit can be linked with the following units in this qualification:

Unit 5: Food and Beverage Operations Management Unit 6: Rooms Division Operations Management Unit 7: The Developing Manager Unit 8: Marketing in Hospitality Unit 13: Conference and Banqueting Management Unit 14: Hospitality Contract and Event Management Unit 21: Small Business Enterprise.

Essential Requirements

The use of appropriate case studies will enhance the relevance of the unit and show how different organisations, both local and national, have developed their customer care policies.

Employer Engagement And Vocational Contexts

Centres should try to establish links with appropriate businesses in order to bring realism and relevance to the unit.

Miguel Damiani's curator insight, April 20, 6:27 PM

Excelente infografía...!!!

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30+ Keyboard Shortcuts You Should Be Using on YouTube

30+ Keyboard Shortcuts You Should Be Using on YouTube | Educational Use of Social Media | Scoop.it
If you don't like watching YouTube videos on your computer with your hand glued to your mouse, the next best thing is using keyboard shortcuts. They may not seem any easier than clicking, but once you get them down it's a whole other story. Plus, there are some features you might not otherwise use (I'm looking at you, speed control) unless the shortcuts existed. There is a keyboard shortcut to access a brief list of keyboard shortcuts on YouTube (yes, really), but it barely scratches the surface

Via Tom D'Amico (@TDOttawa) , Mark E. Deschaine Ph.D.
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Useful Twitter Resources for Educators | Cube for Teachers Blog

Useful Twitter Resources for Educators | Cube for Teachers Blog | Educational Use of Social Media | Scoop.it
With Cube for Teachers, you will gain immediate access to thousands of great teaching resources organized by subject, grade, and curriculum. The database's powerful search engine will link you directly to the teaching resources you are looking for, which means no more sifting through pages of links.

Via Tom D'Amico (@TDOttawa)
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GloShiv Web Shiverdecker's curator insight, April 16, 1:01 PM

For those teachers out there trying to educate the masses. Here is some Peer help.

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30 Innovative Ways to Use Twitter In the Classroom | Edudemic

30 Innovative Ways to Use Twitter In the Classroom | Edudemic | Educational Use of Social Media | Scoop.it
Do you use Twitter in your classroom as part of your lesson plans? If not, don’t worry—you’re not alone.
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How to Use Twitter for Teaching and Learning | Edudemic

How to Use Twitter for Teaching and Learning | Edudemic | Educational Use of Social Media | Scoop.it
Teachers can use Twitter to connect with experts around town to get perspectives that will enrich lessons.
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Pro WordPress tips and 11 great plugins | WordPress | Creative Bloq

Pro WordPress tips and 11 great plugins | WordPress | Creative Bloq | Educational Use of Social Media | Scoop.it
Developer Tammy Coron dishes out some expert WordPress advice plus 11 essential plugins.
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A Step-by-Step Guide To Hosting or Joining a Twitter Chat

A Step-by-Step Guide To Hosting or Joining a Twitter Chat | Educational Use of Social Media | Scoop.it
Twitter Chats 101: A complete look at how to join in or host your own Twitter chat.
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How to Optimize Social Media Images |

How to Optimize Social Media Images | | Educational Use of Social Media | Scoop.it
Do you create your own images for social media? In this article you'll find three tips to optimize your social media images for better online performance.
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How to Integrate Live Tweets Into Your Presentation

How to Integrate Live Tweets Into Your Presentation | Educational Use of Social Media | Scoop.it
Outside of the classroom, Twitter is huge, with 284 million users logging in each month from around the globe. Each one of those users follows and tweets 140-character messages on a regular basis.

 

But can—and should—this real-time social media be used during a classroom presentation?


Via Ivo Nový
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Ivo Nový's curator insight, April 2, 1:52 AM

More teachers are beginning to incorporate Twitter into their lesson plans. Do you think it is the right way to go?

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How to Use LinkedIn: The Ultimate List of LinkedIn Tips

How to Use LinkedIn: The Ultimate List of LinkedIn Tips | Educational Use of Social Media | Scoop.it
With more than 347 million users, LinkedIn is the most popular social network for professionals as well as one of the top social networks overall. But do you know how to use LinkedIn to its fullest potential?

Via John van den Brink, Ivo Nový
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Firstpoint Marketing and Communications's curator insight, March 29, 10:24 AM

LinkedIn is a tool for research, a social network, a recruiting tool and a powerful social selling platform. There is more to it than you probably imagine

Emmanuel 'Manny' Gigante's curator insight, March 29, 11:56 AM

linkedin #toolkit

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6 Best WordPress Plugins for YouTube Publishers

6 Best WordPress Plugins for YouTube Publishers | Educational Use of Social Media | Scoop.it
Are you a YouTube publisher? Wondering which are the best WordPress plugins for YouTubers? In this article, we have hand-picked some of the best WordPress plugins for YouTube publishers.
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