Collusion among senior leadership not to "poach" talent from one another's companies has cost the most well known tech companies an undisclosed amount of cash. Here is a novel idea: don't want your best talent to answer a recruiters phone call or go to your competition - take better care of them and they will never leave.
Applying the Net Promoter Score to recruiting and hiring not only sets an important benchmark for candidate experience, but also business' bottom line.
Michael Homula's insight:
Applying NPS to candidate experience would radically transform how companies source, recruit and hire talent. My experience suggests most HR and Recruiting teams lack the level of sophistication and ability to execute a valid NPS related to candidate experience and, even if they could, there is plenty of evidence those same teams are unable to interpret the data/information and then apply it in the real world.
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