By Meredith Farkas:
Librarians in all types of libraries provide training and instruction. Whether it's for staff or patrons, the timing of the training is usually critical.
"Even when we get the timing right, infrequent use of a tool on which people were trained will lead to forgetting. [...]
Screencasting software, technology that creates a video of activity on the computer screen along with the user’s narration, is sometimes used to solve this problem. The software allows a trainer to create videos that show specific processes within a web system so that users who have gone through a training can refresh their memory with a video later on."
Via Karen du Toit