Quest 2 & 3- Work environments
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Quest 3 (Natasha) - Musculoskeletal disorders

Temika Tanzer's insight:

This document published by the World Health Organisation (WHO), takes a detailed look into the disorders of the musculoskeletal system and covers prevention methods, risk factors and the contributing behaviours of workers.  In Natasha’s workplace she is required to do tasks such as fast repetitive movements, manual handling, lifting, carrying and moving heavy objects, which places strain on her musculoskeletal system. She has also admitted to being unsure of the correct way of lifting heavy items. Therefor this document will be extremely beneficial for her by explaining the correct way of manual lifting, the reasoning behind it and the things she should be avoiding. 

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Quest 3 (Natasha) - Preventing burns and scalds

Quest 3 (Natasha) - Preventing burns and scalds | Quest 2 & 3- Work environments | Scoop.it
Burns are a serious injury that can be caused by heat, electricity, chemicals, light, radiation or friction. The severity of burns is measured with four levels.
Temika Tanzer's insight:

This webpage by WorkCover Queensland explains the types of burns and control measures available, with a detailed list of how to minimise the risks of burns. In Natasha's workplace she often suffers minor burns and is regularly put at risk for serious burns. To better control the hazard of oil burns, she may adopt some key points from this page.


These include:


• Ensuring floors are always kept clean and dry. Slippery floors may increase the risk of a worker making unintentional contact with hot oil or hot objects. Correct floor surfaces and appropriate enclosed, slip resistant footwear are important control measures.

 

• Always follow safe working practices

 

• Implement many routine safety checks

 

• Wearing appropriate PPE such as heat resistant gloves and aprons

 

• Take notice of warning labels regarding the hot equipment

 

• Ensuring all workers including herself are properly trained in preferred techniques for handling hot items such as, opening doors and lids of steam heated equipment away from the body, keeping pot handles pointing away from the edge of a stove, making sure the handles are not over hotplates and always using dry cloths to pick up hot items in order to avoid scalding.


By doing these simple steps Natasha can greatly manage and minimise her risk of burns in the workplace.

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Quest 3 (Natasha) - Safe food handling

Temika Tanzer's insight:

This resource on safe food handling was available on the Department of Health Food Safety website. It covers many critical topics in relation to preventing food poisoning and offers some easy to understand tips that Natasha could immediately implement in her fast food workplace. It is very important she understands that food poisoning is a serious matter which could result in things such as death, legal disputes and/or the loss of her job. The key prevention tips highlighted in this article include:


• Avoiding cross contamination
• Good personal hygiene, including washing and sanitising hands regularly
• Wearing gloves
• Keeping foods out of the ‘Temperature Danger Zone’
• Using clean packing items for food

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Quest 2 - Mike, Gym worker

Quest 2 - Mike, Gym worker | Quest 2 & 3- Work environments | Scoop.it
Temika Tanzer's insight:

Mike works full-time at a local gym and is avid about the OHS standards in his workplace. The issues he encounters most often are exposure to electricity and loose cords, ensuring fitness equipment is in good working order and being used correctly and appropriately, that equipment is kept clean and hygienic, that there is adequate space between machines with clear walkways, sufficient instructions/signage is provided on the safe use of equipment, floor surfaces free of any spills or trip hazards, supplies in first aid kits complete and current, making sure clients have appropriate clothing and footwear, that drinking water is available, and temperature and ventilation is appropriate. 

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Quest 2 - Wayne, Hairdresser

Quest 2 - Wayne, Hairdresser | Quest 2 & 3- Work environments | Scoop.it
Temika Tanzer's insight:

Within the hairdressing industry, Wayne is involved in a range of work activities that include occupational health and safety issues on a daily basis. These are things such as using a wide variety of tools and electrical appliances, chemical products, standing for long periods of time and carrying out cleaning duties. In his daily work he uses scissors, styling rods and rollers, hair dryers, curling tongs, chemical solutions and treatments, and cleaning equipment and products. These are all things in which OHS issues can arise. He has been trained in how to use these tools, appliances and products and is aware of any potential hazards, but incidents still occur. 

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Quest 3 (Natasha) - Preventing slips & trips

Temika Tanzer's insight:

Slips, trips and falls are risks Natasha is faced with every time she enters her workplace. With the tiled floor being occupied by things such as water, oil, grease, flour, boxes, ladders and dropped rubbish such as chicken or chips, it makes for a dangerous work area. This information article is published by Safe Work Australia and has many extremely useful tips and guides for Natasha to take to her workplace. It covers various ways to control the risk of slips and trips and is listed in order of their effectiveness (known as the hierarchy of controls). It also has a great checklist that should be used to firstly identify the hazards and then control slips and trips. Since Natasha often feels at risk but doesn’t voice her concerns, it is useful that it also covers some information about PCBUs, and how they must be managing the health and safety risks associated by eliminating the risk so far as is reasonably practicable, and if that is not reasonably practicable, minimising the risk so far as is reasonably practicable. 

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Quest 3 (Natasha) - Workplace bullying

Temika Tanzer's insight:

Working in a predominantly young workplace, with the added stress of time pressures and being a fast paced workplace, Natasha often comes across ugly disagreements and snide comments made.  While she is unsure if it yet classifies as workplace bullying, she is worried it will one day escalate much further. This guide written by Safe Work Australia may help Natasha determine if workplace bullying is yet occurring and how the matters may be resolved. It also provides information for workers who believe they may be experiencing or witnessing workplace bullying and those who have had a bullying report made against them.

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Quest 2 - Aaron, Delivery driver

Quest 2 - Aaron, Delivery driver | Quest 2 & 3- Work environments | Scoop.it
Temika Tanzer's insight:

Aaron delivers refrigerated food items to many businesses and has various different aspects of OHS in his job. These include issues such as:
• Shift work and fatigue
• Having to use communication tools while driving
• Lone work
• Prolonged sitting and exposure to vibration
• Risks of accidents when driving
• Manual handling/Risk of injury when loading and unloading truck
• Unforeseeable circumstances at customers´ premises, e.g. unavailability of safe lifting aids
• Stress from time pressures
• Violence and harassment from customer contact
• Temperature conditions when unloading from the refrigerator
• Safe stocking of goods for travel and unloading
• Slips when the refrigerator floor may be icy

 

 

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Quest 2 - Emily, Receptionist

Quest 2 - Emily, Receptionist | Quest 2 & 3- Work environments | Scoop.it
Temika Tanzer's insight:

There are many OHS hazards Emily faces when working in an office environment. These include things such as:
• Exposure to cleaning products
• Poor indoor air quality
• Sitting for long periods of time
• Working in awkward positions
• Performing repetitive manual tasks
• Lifting awkward or heavy objects
• Eye strain
• Musculoskeletal disorders (from excessive computer use or improper ergonomic situations)
• Improperly adjusted or broken chairs
• Working in uncomfortable temperatures
• Annoying or distracting noise and vibration from electronic equipment
• Slips, trips and falls
• Injuries from falling files or other objects
• Cuts from office tools such as scissors, mail openers, etc
• Working alone
• Stress
• Workplace bullying

•Clutter

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Quest 2 - Natasha 18, Fast food worker.

Quest 2 - Natasha 18, Fast food worker. | Quest 2 & 3- Work environments | Scoop.it

 

Natasha is 18 years old and works part time at fast food restaurant KFC. She encounters many health and safety issues during each shift.

 

While preparing food, she has to take many precautions to ensure the customers don't suffer food poisoning. This includes things such as using gloves when she comes in direct contact with food products, using tongs, not cross-contaminating food, checking the quality and temperature of the food products, wearing a hat and keeping all hair off her face and in a hair bun.

 

She is also especially at risk of burn injuries while cooking or cleaning open fryers or the vents above fryers. The burns can occur from contact with the fryer itself or from hot oil splashing, or when straining the oil or moving the fryer. To avoid this, she takes extra care around oil and wears heat proof gloves when cleaning the fryer. Although, she still often experiences small splash oil burns and believes there needs to be more PPE in place to use.

 

While Natasha wears non-slip boots, the tiled floor is often greasy and covered in both spilt flour and water, causing potential hazards of slips, trips and falls which may lead to severe injuries as there are many unsafe objects she can come into contact with.

 

 Due to the job requiring her to do tasks such as fast repetitive movements, manual handling, lifting, carrying and putting down heavy objects, her body is under a lot of stress and is at high risk of developing musculoskeletal disorders. She frequently leaves work due to a lot of muscle pain. 

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