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The Future Of How Businesses Connect With Customers

The Future Of How Businesses Connect With Customers | Quality Management | Scoop.it

What's the biggest software business nobody seems to talk about?

 

The numbers suggest it's customer-relationship management, the suite of software tools businesses use to track sales prospects, customers, and marketing campaigns.

 

And the vast majority of businesses aren't using sophisticated software from Salesforce, Oracle, or Microsoft. They're stuck using email, contact managers, spreadsheets—maybe even paper and pencil.


Via The Learning Factor
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The Learning Factor's curator insight, August 1, 2013 6:09 PM

New-wave customer-relationship management tools are redefining a $21 billion market.

Luz Escutia López's comment, August 1, 2013 8:14 PM
Sin duda las empresas digitales han venido a revolucionar el mundo
Vinish Garg's comment, August 2, 2013 12:03 AM
Interesting times ahead for tech comm professionals!!
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Infor Releases Advanced Scheduling 5.5 to Optimize Production

Infor Releases Advanced Scheduling 5.5 to Optimize Production | Quality Management | Scoop.it
Infor, a leading provider of business application software serving more than 70,000 customers, today announced the release of Infor Advanced Scheduling 5.5 to enable production schedule optimization for process and ...
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Manufacturing in U.S. Accelerates More Than Forecast

Manufacturing in U.S. Accelerates More Than Forecast | Quality Management | Scoop.it
Manufacturing expanded in July at the fastest pace in more than two years, sparked by surges in orders and production that signal companies are growing more optimistic about the U.S. economy’s prospects.
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Can Technology Fill the Manufacturing Jobs Void? - Bloomberg

Can Technology Fill the Manufacturing Jobs Void? - Bloomberg | Quality Management | Scoop.it
Can Technology Fill the Manufacturing Jobs Void?
Bloomberg
Aug.

Via TechinBiz
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