Ossiannilsson, Ebba, Benchmarking e-learning in higher education: lessons learned from international projects University of Oulu Graduate School; University of Oulu, Faculty of Technology, Department of Industrial Engineering and Management, P.O. Box 4610, FI-90014 University of Oulu, Finland Acta Univ. Oul. C 436, 2012 Oulu, Finland
Higher education is facing a range of major challenges during the twenty-first century. Personalised, flexible and open learning are considered among the driving forces, thus, issues of quality must be urgently addressed. This qualitative, multiple-case-study research with single and cross-case analysis focuses on benchmarking e-learning in higher education. The results of this study include providing conceptual lenses with which to see, discuss and perceive the complexity of benchmarking elearning in higher education in extended, stretched and boundless learning environments. It has become obvious through the research that there is a need for new frames of reference for quality in e-learning. The choice of theoretical foundations for benchmarking e-learning will impact the consequences of accomplishing and selecting benchmarks.