Quality and Business Process Improvement
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U.S. Announces Recall of Samsung Washing Machines

U.S. Announces Recall of Samsung Washing Machines | Quality and Business Process Improvement | Scoop.it
U.S. officials announced a recall affecting 2.8 million Samsung Electronics washing machines, in another hit to the company’s reputation already reeling from the botched recall of its Galaxy Note 7 phone.
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China Manufacturing and How to Prevent Quality Problems | China Law Blog

China Manufacturing and How to Prevent Quality Problems | China Law Blog | Quality and Business Process Improvement | Scoop.it
Our China lawyers have been getting an uptick in calls from foreign companies help on quality control problems with their China manufacturers. We usually t
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Samsung May Save Apple

Samsung May Save Apple | Quality and Business Process Improvement | Scoop.it
A product recall at your primary competitor will normally help your business. When the competitor sends an explosion-proof box to retrieve the defective product, you’re probably looking at a bonanza. That is where Apple finds itself today. It made another well-received iPhone in September. Aside from the removal of the headphone jack, it delivered safe, [...]
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Samsung Self-Tested Batteries in Galaxy Note 7 Phone

Samsung Self-Tested Batteries in Galaxy Note 7 Phone | Quality and Business Process Improvement | Scoop.it
The batteries used in Samsung’s troubled Galaxy Note 7 were tested by a lab that belongs to the South Korean electronics giant, a practice that sets it apart from other smartphone manufacturers.
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KGI: Apple to benefit from Samsung Note 7 recall/cancellation, estimated 5-7 million users to switch to iPhone 7

KGI: Apple to benefit from Samsung Note 7 recall/cancellation, estimated 5-7 million users to switch to iPhone 7 | Quality and Business Process Improvement | Scoop.it
Apple appears to the be the primary beneficiary of the Samsung Galaxy Note 7 recall blunders, with replacement devices also prone to catching fire which eventually resulted in the company cancellin…
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Samsung Shaken by Galaxy Note 7 Woes

Samsung Shaken by Galaxy Note 7 Woes | Quality and Business Process Improvement | Scoop.it
Samsung’s recall of one of its most advanced smartphones descended further into confusion, as the technology giant halted production and distribution of the Galaxy Note 7 while investigators probed recent reports of overheating batteries on devices that were supposed to be safe.
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How Samsung Botched Its Galaxy Note 7 Recall

How Samsung Botched Its Galaxy Note 7 Recall | Quality and Business Process Improvement | Scoop.it
The huge recall of Samsung’s Galaxy Note 7 smartphone over the risk it might explode has been dogged by conflicting information and by an apparent failure to coordinate efforts with U.S. safety officials. The two sides now are working together and a formal U.S. recall announcement is expected soon.
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When Positive Product Reviews Backfire for Retailers

However, because these overly positive reviews inflate customer expectations about the product (that’s why they buy it), customers can experience greater disappointment upon receiving the item if it doesn’t live up to its rave reviews.
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Samsung's Software Update A Temporary Fix To Galaxy Note 7 Battery Explosion Issue

Samsung's Software Update A Temporary Fix To Galaxy Note 7 Battery Explosion Issue | Quality and Business Process Improvement | Scoop.it
If you don’t have a choice but to keep your Galaxy Note 7 with you, perhaps, this is a temporary fix for the battery explosion issue.
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Samsung remains on the back foot over the Galaxy Note 7

Samsung remains on the back foot over the Galaxy Note 7 | Quality and Business Process Improvement | Scoop.it
The South Korean group has handled its recall by the book but that may not be enough, writes Richard Waters
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Oculus Warns Against Using Samsung's Gear VR With The Galaxy Note 7: You Do Not Want The Device To Explode In Your Face

Oculus Warns Against Using Samsung's Gear VR With The Galaxy Note 7: You Do Not Want The Device To Explode In Your Face | Quality and Business Process Improvement | Scoop.it
Oculus, the co-maker of the Samsung Gear VR, warned Galaxy Note 7 owners not to use the smartphone with the virtual reality headset. Samsung launched a worldwide recall for the Galaxy Note 7 due to cases of exploding batteries.
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Apple Squeezes Parts Suppliers to Protect Margins

Apple Squeezes Parts Suppliers to Protect Margins | Quality and Business Process Improvement | Scoop.it
As Apple Inc. grapples with falling iPhone sales, it has told its suppliers to accept price cuts on parts destined for the next-generation iPhone while cutting forecasts for order volume.
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U.S. Said to Uncover Evidence of Criminal Acts in VW Probe

U.S. Said to Uncover Evidence of Criminal Acts in VW Probe | Quality and Business Process Improvement | Scoop.it
Justice Department investigators found evidence of criminal wrongdoing in Volkswagen’s emissions-cheating scandal and are negotiating a settlement that could result in charges and penalties, people familiar with the probe said.
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Why owning this phone could mean your home insurance is invalid

Why owning this phone could mean your home insurance is invalid | Quality and Business Process Improvement | Scoop.it

UK insurance companies issue warning after Samsung was forced to issue a product recall for its device which had been linked to a string of fires
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The Fatal Mistake That Doomed Samsung’s Galaxy Note

The Fatal Mistake That Doomed Samsung’s Galaxy Note | Quality and Business Process Improvement | Scoop.it
Samsung’s decision to push a sweeping recall of the Galaxy Note 7, based on what turned out to be incomplete evidence, left the South Korean company with little choice but to kill the model later.
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China electronics firm to recall some U.S. products after hacking attack

China electronics firm to recall some U.S. products after hacking attack | Quality and Business Process Improvement | Scoop.it
Chinese firm Hangzhou Xiongmai Technology Co Ltd said it will recall some of its products sold in the United States after it was identified by security researchers as having made parts for devices that were targeted in a major hacking attack on Friday.
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Samsung Might Ditch Its Two-Flagship Models Strategy In 2017

Samsung Might Ditch Its Two-Flagship Models Strategy In 2017 | Quality and Business Process Improvement | Scoop.it
It looks like the fire-prone Galaxy Note 7 might have affected Samsung's smartphone strategy for 2017.
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Samsung to Focus on Quality Assurance to Restore Its Damaged Brand

Samsung to Focus on Quality Assurance to Restore Its Damaged Brand | Quality and Business Process Improvement | Scoop.it
Samsung representatives made new statements on the matter
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New Fire Reports Suspend Samsung Galaxy Note 7

New Fire Reports Suspend Samsung Galaxy Note 7 | Quality and Business Process Improvement | Scoop.it
The wireless carrier AT&T, Samsung's third-biggest customer, decided to immediately stop selling Samsung Galaxy Note 7 after another fire incident was reported.
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Samsung’s exploding phones the result of a rush to beat the ‘dull’ iPhone 7 to market – Bloomberg

Samsung’s exploding phones the result of a rush to beat the ‘dull’ iPhone 7 to market – Bloomberg | Quality and Business Process Improvement | Scoop.it
The root cause of the Samsung Galaxy Note 7 explosions and fires that forced the company to recall all 2.5 million devices sold was the company rushing to market ahead of the iPhone 7 launch, claim…
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VW Engineer Pleads Guilty in Emissions-Cheating Scandal

VW Engineer Pleads Guilty in Emissions-Cheating Scandal | Quality and Business Process Improvement | Scoop.it
A Volkswagen engineer pleaded guilty on Friday to participating in the company’s efforts to cheat on diesel emissions tests, becoming the first person convicted in the U.S. in a scandal that has cost the German auto giant billions of dollars.
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China's electric vehicle industry shaken by scandal

China's electric vehicle industry shaken by scandal | Quality and Business Process Improvement | Scoop.it
BEIJING (AP) — China's electric vehicle industry, a flagship for Beijing's technology ambitions, has been rocked by scandal after five companies were caught collecting millions of dollars in subsidies for buses they never made.
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Honda recalls 668,000 more cars in Japan over Takata air bags

Honda recalls 668,000 more cars in Japan over Takata air bags | Quality and Business Process Improvement | Scoop.it
Honda Motor Co (7267.T) on Thursday said it was recalling about 668,000 vehicles in Japan to replace air bag inflators supplied by Takata Corp (7312.T), as part of an expanded nationwide recall announced earlier this year.
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No official recall of defective Samsung phones yet

No official recall of defective Samsung phones yet | Quality and Business Process Improvement | Scoop.it
Currently Samsung is only asking that customers voluntarily exchange the offending phones.
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Samsung delays Galaxy Note 7 shipments due to product quality testing

Samsung delays Galaxy Note 7 shipments due to product quality testing | Quality and Business Process Improvement | Scoop.it
Samsung the past two years has unveiled and subsequently launched its Galaxy Note flagship smartphone a couple of months early in an effort to hit the market before Apple’s iPhones that traditionally launch in mid-September.
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