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Rescooped by Debra Walker from New Customer - Passenger Experience
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Fifty Shades of #Branding

From building brand authority to dominating the market, what does it take to manage your brand in today’s modern world? In this safe-for-work eBook, find best …

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, February 18, 8:33 PM

• 65% of audiences are visual learners. —Mind Tools

 

• 92% of consumers trust brand advocates. —Nielsen


Share your favorite stat.


Now the other question is whether you went to see the movie....

Bharat Employment's curator insight, February 20, 12:26 AM
http://www.bharatemployment.com/
J.L.Nawan's curator insight, February 27, 3:56 PM

cc @etnoamalia

Rescooped by Debra Walker from New Customer - Passenger Experience
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10 Benefits to #Loyalty Programs & #Gamification

10 Benefits to #Loyalty Programs & #Gamification | QUAC Design Thinking | Scoop.it
Providers and partners alike are being better engaged with customer engagement programs like loyalty/rewards programs. NEWS ALERT- click here for special offer    Here are a few of the many be...

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, December 8, 2014 1:56 AM

Customer Engagement #Experience - Do you agree that this is the new frontier for #brands who are looking to strengthen their #customer relationships and nurture #loyalty and #advocacy?


Loyalty and reward programs incentivize customers to engage, while gamification offers discovery and competition, areas which drive a greater emotional connection.


It's time for brands to capitalize on new platforms to driver stronger engagement with their customers, especially via #mobile platform. If you want a suggestion, reach out via Twitter @Eric_Determined or all other social networks.

Aileenexa's curator insight, December 8, 2014 5:37 AM

nvxfg

Dade Ronan's curator insight, January 2, 10:48 AM

http://daderonan.com

Rescooped by Debra Walker from New Customer - Passenger Experience
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10 Benefits to #Loyalty Programs & #Gamification

10 Benefits to #Loyalty Programs & #Gamification | QUAC Design Thinking | Scoop.it
Providers and partners alike are being better engaged with customer engagement programs like loyalty/rewards programs. NEWS ALERT- click here for special offer    Here are a few of the many be...

Via Eric_Determined / Eric Silverstein
more...
Eric_Determined / Eric Silverstein's curator insight, December 8, 2014 1:56 AM

Customer Engagement #Experience - Do you agree that this is the new frontier for #brands who are looking to strengthen their #customer relationships and nurture #loyalty and #advocacy?


Loyalty and reward programs incentivize customers to engage, while gamification offers discovery and competition, areas which drive a greater emotional connection.


It's time for brands to capitalize on new platforms to driver stronger engagement with their customers, especially via #mobile platform. If you want a suggestion, reach out via Twitter @Eric_Determined or all other social networks.

Aileenexa's curator insight, December 8, 2014 5:37 AM

nvxfg

Dade Ronan's curator insight, January 2, 10:48 AM

http://daderonan.com

Rescooped by Debra Walker from New Customer - Passenger Experience
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14 #Customer #Experience Predictions For 2014

14 #Customer #Experience Predictions For 2014 | QUAC Design Thinking | Scoop.it

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, December 27, 2013 4:59 AM

Valuable insight from Jeannie Walters clearly defining the different areas that will impact the #customer #experience.


The end goal is the last point:


"There will be several times in 2014 when you’ll shake your head in disbelief at how wonderful something is. You’ll post images on social media about the best ones, and rave to friends about the corner store/the customer service rep/the bank who showed you they care."


We are all looking forward to such positive experiences.


Any additional trends you would anticipate?