Earn your #Customer #Loyalty by bringing them to tears!? | QUAC Design Thinking | Scoop.it
Brands that build an emotional connection with their customers are the ones that will continue to thrive in our global and commoditized economy. Where better to do this than on the recent Winter Olympics? One organization that understands this better than any other is Procter and Gamble (P&G). Procter and Gamble (P&G) understands the importance ...

Via Eric_Determined / Eric Silverstein