QUAC Design Thinking
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Rescooped by Debra Walker from New Customer - Passenger Experience
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Building #Customer Relationships in 4 Steps

Building #Customer Relationships in 4 Steps | QUAC Design Thinking | Scoop.it
In order to set up and manage your relationships with individual customers, you have to accomplish four basic things:
Identify customers individually.

Via Eric_Determined / Eric Silverstein
Debra Walker's insight:

I love that these concepts can also apply to those who are working with internal customers as well.  Often times I see that there is more of an effort to practice these 4 steps externally without recognizing that a "captive" internal audience deserves the same consideration and care.

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Eric_Determined / Eric Silverstein's curator insight, January 5, 2014 3:52 AM

The customer experience involves internal steps through customer insight/data gathering, which then requires operational commitment and training in order to properly engage with your customers. 


Share your experience on how those 4 steps have been implemented at your company?


Which brand experience you were most impressed with in 2013?



Paris Stephane's curator insight, January 6, 2014 3:23 PM

Important dans une démarche Customer centric

Rescooped by Debra Walker from New Customer - Passenger Experience
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10 Most Popular Posts to Start Your Customer Centric Year

10 Most Popular Posts to Start Your Customer Centric Year | QUAC Design Thinking | Scoop.it
We've lined up our ten most popular posts as must reads to kick off a customer centric year!

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, December 30, 2013 1:26 AM

Lessons learned from 2013 are great ways to start the New Year!


Share your thoughts on some of the posts and which one you found most valuable to you?