...The key for B2Bs, especially SMBs, to delight their consumer is by producing, say it with me: content. But, you can’t just throw out content that only serves to clutter an already polluted digital space. It must be delightful. It must give your consumer information and education that they actually want and need.
Abigail Posner, Head of Strategic Planning And Agency Development at Google, has some great advice when it comes to delighting the consumer: “Create content that reminds us of our own capacity for excitement, happiness, and vivacity so we want to share in it with others.” That’s delight, folks. How might a B2B do that? Just like a B2C would. Let’s talk about it: